I had a fantastic experience with Friendly Ford in Monroe, MI! The staff truly lives up to their…read morename--everyone was welcoming, knowledgeable, and attentive from start to finish. They made the entire buying process simple and stress-free, answering all my questions and helping me find the perfect vehicle at a fair price. I highly recommend Friendly to anyone looking for a trustworthy dealership that genuinely puts its customers first!

The experience I had with the salesman was terrible. I took the truck for a drive and that was not…read morean issue. I asked him for negotiation on the price and he would not work with me. He even had the nerve to ask me to go to talk with his boss himself. I asked him since he was the salesman he is supposed to advocate for me. He did nothing for me. Either his way or the highway. I thanked him and left. I found this experience terrible and the salesman unprofessional. I would not recommend this dealership to anyone or the salesperson as well. I think his name was Carlo.

I initiated an inquiry about a vehicle at this dealership over email. David Burglin was my…read moreassigned sales consultant. I appreciated that David was willing to answer my questions, and work through the numbers over email. I ended up traveling for work, and the vehicle I was interested in was sold. However, I appreciated that David and the dealer were communicative over email, and the we were able to start the negotiation process remotely. I would do business with this dealership in the future!

HORRIBLE! Family members drove for 2 hours...with an appointment...to see a particular vehicle,…read morewith the intent to purchase. Got there 5 minutes early, and the vehicle was..SOLD! Disappointed and angry do not even come close to how they feel. It was 100% wrong that the manager (who the appointment was made with) did not even give them the common courtesy and decency to..wait until they arrived. It should be noted on a vehicle and told to the entire sales staff that a... Sale is Pending! That is the proper and ethical way to do business!

Over the last 14 years, I've purchased 4 cars (1 of these was for my Daughter) from Montri Motors…read more I can't give a higher recommendation than my repeat business.

Working with Larry was a great experience. I went in knowing exactly what I wanted and he found it…read morefor me. I had a few issues with the vehicle after taking delivery and he was there to make sure that all the issues were dealt with in a timely manner. I could not have asked for better customer service and will definitely take my business back to him again when we are looking for another vehicle. Thanks for everything!

The only reason I'm giving 1 star is because I can't give 0 stars! Don't EVER bring your car here…read morefor service! After writing my phone number down incorrectly, and not bothering to look me up in their system to double check, Gerweck waited 5 DAYS for me to call them and ask "whats going on with my car." If thats not bad enough, then they tell me "we couldn't diagnose your car and need to charge you $300 more to figure it out" ($450 total because they're mechanics are not properly qualified). This is double the standard hourly mechanic rate of $80 hour making the fact they couldn't diagnose it even more infuriating! The owner is cocky and completely unprofessional. He's your "used car salesmans" worst nightmare! He JC had the audacity to call me "condescending" after talking down to me. There are far better people to do business with in this great town! Why do business with entitled A Holes? ***UPDATE*** Within 5 minutes of writing this legitimate review (FREE SPEECH), I get a call from the Business owner yelling at me for the review I gave him! In the history of business, has anyone ever heard of that? John should write a book on how NOT to treat a potential customer. He'd have a better chance selling a million copies than he would selling me a car at this point! -1 star now John! I'd say that validated my initial claim perfectly! Either way, Not good

Absolutely everything! I can not say enough about this dealership and their staff! From buying my…read morevehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!!

Been buying cars for 60 years - Aiman and the rest of the folks at Groulx are totally, absolutely…read morethe best.

I had been looking for some time for the perfect vehicle to surprise my wife with and found it…read morehere. Although it was a 3 hour drive, I knew immediately after talking to Rob Johnson (sales) on the phone it was going to be worth the trip. I was right!!!! Rob had the truck I wanted already to go, worked with me to get it ready and delivered the next day. Needless to say the surprise look on my wife's face was well worth. You should go see Rob if you value: great customer service, honesty, respect and great product info. I will come back in the fall for my own purchase at Groulx Automotive!!!!

Purchased F-350 King Ranch DRW from Jason. Asked multiple times for them to do basic service on…read moretransmissions and differentials. They refused and said that mechanic did a thorough inspection and service. Front differential, (ring, pinion, bearings), hub, axle shaft bearing, and obviously 4WD all failed less than 3000 miles from purchase due to mud and water inside which they never noticed or serviced. Definitely never serviced vehicle properly in spite of recommended service intervals. EGR Cooler also plugged within same time frame - along with driveline u joints that failed and froze. Needed $7000 in work. Truck was driven hard off road prior to purchase without any service and/or involved in a flood. Even the most basic items like the fuel filters never were serviced. Ford recommends fuel filters be changed every 22k. The fuel filter on frame was dirty and nasty - probably hadn't been changed in a very long time. Definitely not at my purchase. Had to call multiple times to get license plate as they never sent out.... finally received after temp tags expired. Will you trust A1 or their mechanic knowing that he let all this go ? Hope I help someone else from making a very poor buying choice.

I've been feeling the pain of A1 Motors for over 6 years. This is not a smear against the company,…read morerather this is truth and I feel compelled to warn those who like me, were just looking to get on the road. In 2013... I had Zingerman's (Ann Arbor Restaurateurs) come to my farm with their brand new $100,000 tractor & plow up over 2 1/2 acres and get it ready for planting. I used to be a Chef and had several restaurants owned by friends lined up waiting for me to grow unique produce for them. I was also working for the Zingerman's Produce farm hence why they were helping set up our farm. Great business and business owners! I had an old rusty dusty Ram 2500 that broke down and I needed a new truck to run the farm. I needed to haul large loads, trailers and more to really build up the farm. So I drove down to A1 in Monroe and met with Rory? or something like that. They showed me a beautiful F350 with the Triton V10. Now I was hesitant as I wanted Diesel but the deal was pretty good and the truck was in a really great condition. I figured I could use it for a few years and sell it once we saw a ROI from the farm. Well I took it home and no title for 4 months. 4 MONTHS! I couldn't drive it on the road unless I was being followed by my wife since it was not registered and had no plates. We ended up having to scrap our entire farm project as I had no other truck to get to and from sites with. I should have gotten a lawyer and sued them for Fraud. If I only knew what I know now. I'm sure this has not happened to everyone but to those out there that have been burned by this unprofessional organization I feel for you. I lost the farm, couldn't do anything without a truck! Could not afford the payments as I had to go back to work in restaurants for next to nothing. Now I have a repossession on my Credit and I cannot, 6 years later, purchase ANYTHING! Even with my incredible income from the business I have now.

Wonderful experience. Loved the service and offers. Jim Keyton is an amazing manager that is…read morehelpful and knowledgeable. Rudy our salesperson was very kind and welcoming. Drove from east lansing to this dealership. Well worth the drive. Thank you my beautiful car.

I took my 1995 4runner in to get head gaskets replaced. I was told a little over 3 weeks to…read morecomplete the work. It took over 2 months! To top it off, I get it back and the check engine light is on! Unprofessional and obviously, completely inexperienced

Safety Issue Ignored & Repeatedly Broken Promises! I brought…read moremy 2024 Toyota Highlander to Victory Honda Monroe on March 9 because the daytime running lights and high beams were not working--a serious safety concern. The dealership promised to have my vehicle ready on March 19, then March 27, and finally March 30, but missed every single deadline. They even called and promised to cover my first payment as compensation for the inconvenience, but later backed out of that promise. During discussions about the delays, the service manager claimed I "threatened him", even though all I said was: "You do what you gotta do, I'll do what I have to do with corporate." After finally getting my SUV back, no goodwill compensation or acknowledgment of the delays was offered. Communication was poor, accountability nonexistent, and the entire experience was extremely frustrating. I am escalating this issue with both Honda and Toyota corporate. I cannot recommend this dealership to anyone concerned about safety, honesty, or reliable service.

I like the honesty of the employees, particularly Andrew Dauer, Service Manager / Shane Frost Sales…read moreManager / and Nick Murrary Service Advisor. I found that Jim Galofaro is listed today as the internet sales manager, but I found him to ignore emails and not return email inquiries. Mike Sterzer is the general manager. He emailed me and asked me how my appointment went with Shane Frost. When I answered him, I got a bounced email notice that Mike Sterzer had blocked me from contacting me. That was a real disappointment. Otherwise I would have given 5 stars.

When we were in the market for a used truck Stan made it easy every step of the way…read more When we are in the market again, we will start with Kachar's.

The best pre-owned buying experience ever!…read more I spent weeks looking for a truck, going through the disgusting experience of talking to nearly a dozen "typical" used car salesmen, before I stumbled on an ad from Kachars in Monroe, MI. I sent Stan a long email with lots of questions, inquiring about the truck he had listed and to my surprise I received a thoughtfully written reply and detailed answers to ALL of my questions. We decided to make the two-hour drive to look at the truck and meet Stan. Within a few minutes of meeting him, I knew beyond a shadow of a doubt, I was going to buy my next truck from him. Not only is Stan a genuine stand-up guy, but he is also head and shoulders the most knowledgeable car guy I've ever met. He's spent nearly 40 years in the trenches, so it's no surprise that he knows his business inside and out and exactly how to find quality pre-owned vehicles. Best of all, his prices are fair and reasonable. He works with the best car detailers and mechanics in town and he will make sure you are happy with the vehicle you drive off in. Long story short, if you are fed up with the typical used car experience, GIVE STAN A CALL, I'm confident you'll be glad you did! THANK YOU, Stan, I'm thrilled with my truck, and you've earned a customer for life. God's blessing to you and your family and continued success!

shopping for a new Cadillac I thought I would check out Allen Cadillac in Monroe Michigan about a…read more30 minute drive and I'm glad I did the sales person who's name Is Mike Vantress was really great he explained to me all about the CT5 Cadillac that i was interested in took his time did not pressure me. After i decided to buy the car he spent about a half hour with me explaining every thing the car had it was a very pleasurable experience. You will have a repeat customer in me again Thanks Mike

Purchase 2017 vette sight unseen, had it shipped to Houston. This dealership honored all GM…read moreincentives which local Houston dealerships would not. James was a super great salesman helped load the the car and quick response to questions, which there was a lot. Overall 5 star experience !