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    John’s Trailer Sales

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    City Wide Auto Credit - Your dream car today!

    City Wide Auto Credit

    (16 reviews)

    I live in Cleveland and recently dealt with Citywide in Toledo, Ohio after speaking with one of…read moretheir salesmen, Elias, through Facebook Marketplace about a truck they had listed. After repeatedly asking for a price, he kept telling me that his boss hadn't priced the vehicle yet. I even asked him to check directly with his boss, but instead, he kept asking me when I could "come in." I explained multiple times that I live nearly 1 hour and 40 minutes away and wouldn't make that trip without knowing the price first. After going back and forth for a couple of days, I finally made him an offer of about $13,000 out the door, and he said he could do that. I then asked him to send me a video of the truck running and a few other details -- he never sent the video. Despite that, we decided to make the trip out on Saturday. When we arrived, we were told the truck was not even there -- it was at auction, and had been there for some time. To make matters worse, the actual price of the truck was around $5,000 more than what was discussed. We were told the salesman "wasn't at that store," so we drove to their other location -- only to be told again that he "wasn't there," even though the first location told us the opposite. We spoke with a manager who was polite and sympathetic, but the vehicles he showed us weren't close in price or quality. He said the general manager, Mike, would call me, which he did on Monday. After explaining the situation, including that I had worked in the car business for 14 years, his response was extremely condescending -- "Well, if you've been in the car business, you should have known that vehicle wouldn't sell for that." It shouldn't matter whether I was in the car business or not -- a quote is a quote. Mike told me there was nothing he could do and even said, "Go to social media if you want -- that's your prerogative." So here I am. Between the 4-hour round trip, gas, tolls on the Ohio Turnpike, and wasted time, this was one of the most unprofessional experiences I've ever had with a dealership. The lack of honesty, communication, and accountability was disappointing from start to finish. Save yourself the trip -- get everything in writing first, or better yet, find a dealership that values honesty and customer respect.

    Very shady and dishonest bunch. Tried to do a classic bait and switch with vehicles. Drove over an…read morehour to see vehicle and tried to get all of my info and social to run credit etc before having the decency to let me know it was already sold. Then acted like I was the bad guy for being upset about their dishonest and absolutely abhorrent tactics. Do not trust them to be honest. Do not drive any type of distance for a "good deal". I wouldn't be surprised if the good deals were fake ads to get people in.

    John’s Trailer Sales - trailerdealers - Updated May 2026

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