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    Scerba Michael T DDS

    5.0 (1 review)

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    8 years ago

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    Catonsville Oral Surgery

    Catonsville Oral Surgery

    (10 reviews)

    I've been to a number of dentists over the years, this is the best one I've ever been to. Staff is…read morealways very friendly and professional, and explains every step they are going to take. Can't say enough about how good they are!

    I called this place on Thursday August 22nd to ask how much it would cost WITH insurance to have my…read morewisdom teeth extracted. Unfortunately, I had called after the scheduling team had already left. The guy said the team would call me back within 24-48 hrs. They did not. I ended up calling back Monday afternoon only to be told the same thing. They clearly do not keep records of calls/info given because I had to give them the same information again. Someone called me back today(8/27) but I missed the call, they didn't leave a voicemail(the number they called back on does not match the number listed on their site) so I had to spend 5 minutes searching. When I called back, i told the lady what i had been calling for. She told me a consult would be $213 and if I needed an X-ray it would be $185. I had already stated I wanted to know what all this would cost WITH insurance. She said she wouldn't know until the consult and insurance team verified. Why on earth would I schedule a consult, PAY, and then WAIT for you all to tell me how much any of this would cost? that's backwards. I had my right side wisdom teeth extracted a few years ago somewhere else and didn't have to pay for the consult because it WENT THROUGH INSURANCE. Not only are they unprofessional with how long it takes them to return phone calls, but they're clearly not knowledgeable either.

    Columbia Oral and Facial Surgery Center

    Columbia Oral and Facial Surgery Center

    (20 reviews)

    I want to share my frustrating experience with Columbia Oral and Facial Surgery Center. While the…read moredoctors are good, my experience with the office has been disappointing. I'm okay with paying in advance and understand that initial estimates may be off, but I'm now owed over $1,700--a sum I've been waiting on for months. I can appreciate that estimates might not always be accurate, but this delay has gone on for too long. Initially, the office informed me that they were waiting for my insurance claim to process. After several months without updates, I reached out to my insurance company, only to find out they approved and issued payment back in July, just a few days after my son's surgery. My insurance confirmed my out-of-pocket responsibility and provided an Explanation of Benefits (EOB) to support this. After my insurance company intervened and conducted an investigation, they acknowledged our overpayment, but getting the refund back has turned into a frustrating, never-ending battle. Despite acknowledging the amount owed, the office continues to delay my refund, offering little clarity on the situation. When I contacted the front desk, I learned that checks are handled by their Human Resources department, which only adds to the confusion. My wife and I have been patiently waiting and have called several times just to find out the status of our refund, but the receptionist often doesn't answer when she recognizes our number. We even visited the office in person, only to be told to wait another 2-3 weeks for HR to process the refund. Now, after patiently waiting another 3 weeks, we are still left in the dark. Yesterday, I called the office again and was met with surprise at my inquiry. The front desk claimed I should receive my check this week but couldn't provide any information about when the check was issued, sent, or anything related to my refund. When I asked for the name of the HR contact responsible for processing the refund, I received a name but no clear answers. I requested a callback with an update, and the receptionist assured me I would hear back. Yet here I am, still waiting. I tried calling again for an update, but no one is answering or returning my voicemail messages. This has been a frustrating experience, and I hope to find a resolution soon. If anyone has faced a similar situation or has advice, please share! #CustomerService #Frustrated #HealthCareExperience

    Came here last week to get my wisdom teeth removed. I'm a little late at 30 years old to have them…read moreextracted but I've never had any problems or pains with my wisdom teeth so I've never thought about taking them out until I started feeling some irritation behind one of my bottom molars and noticed a wisdom tooth that had emerged. The staff were extremely friendly and were very welcoming. Dr. Wu himself was very honest, knowledgeable and informative on what needed to be done, what the process was going to be like, post-operation procedures and generally just made me feel more comfortable about the whole thing because let's be honest, everyone feels nervous about getting their wisdom teeth removed because of all the horror stories. The whole operation itself felt super quick and easy. I mean I was knocked out the whole time because of the sedation but the whole thing felt like it took 15-20 minutes. And the good thing afterwards? I felt no pain at all. Throughout the next few days of recovery I was in no pain whatsoever. The only negative effect was the obvious swelling and soft diet you'll have to be on for a couple of days. If you need a good oral surgeon I would definitely recommend Dr. Wu!

    Scerba Michael T DDS - oralsurgeons - Updated May 2026

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