I had such an incredible experience at Scenthound. The manager is SO thoughtfu, kind and genuine. And the young girl who helped Polly, a dog straight from the streets, was so kind and sweet. I wasn't going to sign up for anything, but after being treated with such kindness, I absolutely go back every month.!!!!!!! read more

Ryder was so nice and knowledgeable at the front desk! My dog Fozzie was very happy! His teeth look a lot better and he smells really great. I see there a lot of loyal people coming to this place, I imagine that's because of the awesome and friendly staff. read more

Scenthound West Palm Beach - Fozzie happy - Pet Groomers Near Me - West Palm Beach, Florida

excellent overall experience. Reasonably priced and they took very good care of my dog. I will return.

I was very happy to have stumbled upon this sweet clean and friendly salon. My little dog was warmly welcomed and her nails were expertly trimmed. The prices were fair and I will definitely return. read more

My Maltese is not easy with strangers or new places. From the minute we walked in I noticed him relaxing.. He had no issues being handed off. in the past year I have been called back to the groomers after 10 minutes to pick him up3 times. A friend recommended Scenthound ....and I am so happy with the way he was treated and how looked I want to cry. read more

It's a treat for my pups to get groomed here The staff are so kind and gentle to them and the end result is always a pleasure.

I am so grateful to Ryder for his absolute perfect treatment of my fur baby! I have been searching for a nice, clean and loving place to take my geriatric dogs to. I am over the moon impressed and delighted! Thank you so much!!! read more

You guys are the best I will come back % Best attention super organized, professional 5 starts pet service read more

Location is great . However ownership is lacking attention to detail. The location is closed on Monday but there is no initiative to place a sign on the door. This is confusing and a reflection of a lack of caring. read more

Years ago, I had a subscription at another location and stopped going for a couple of reasons, but the last straw was when I noticed marks on my dog. I was nervous to give the company a second chance but this location had good reviews. This was my first time and it was a great experience. I will continue to go back for now. read more

My favorite spot to get my dog groomed! Vanessa and her team always go above and beyond for my golden. The staff is so friendly and welcoming. not to mention, my dog actually loves going so I know he's in good hands. 10/10 recommend! read more

The Jupiter location has deteriorated in its customer care & organization tremendously since it first opened. I started using Scenthound Jupiter since its first year operating and it's sad to see how its current employees have lost sight of maintaining the "friendly & helpful" attitude that was the reason many of us chose Scenthound Jupiter. There was a time the employees seemed eager to offer suggestions as to new products or discussed when asked about them, it's no longer true. They always seem to be in a hurry now. The groomer often would come out to tell us "how it sent" or if they noticed an "issue", it's no longer thus. Now it's about paying ($) and out one goes. No in-person feedback on how our pets did. When I asked about it the response is "look on app". The personal touch they was the Scenthound difference is gone. As said I've been a VIP member since they first opened (at times 2 dogs), I continue to pay during Covid (even when not going in), and I often carry an "extra" package credit that accumulates due to vacation absences, but today when there was an accounting error which I was not told about, ANOTHER new employee spoke to me as if I was the one in the wrong. In spite of having 2 months credit (unused monthly bc being out of town) she charged me the non-member eyebrow trim cost of $20, instead of member cost of $15.00, which I paid immediately to avoid further embarrassment. Mind you this new (unknown) employee discussed this while another customer was waiting. That would never have happened if some of Scenthound Jupiter's previous staff (Kevin, Jenna, Ashley to name a few outstanding former staff) had been there. To say I was truly embarrassed does not capture how it felt. read more

10 out of 10 my dog had an awesome time ! he smells hypo allergenic shampoo our favorite citrus scent ! great team

They ruined my dog. When I spoke to the manager Samantha her response is I'm not a groomer, none of the techs are groomers no one has a license. I brought in a champion rough collie and they used a tool to strip his tail. I showed picture to breeder who said that never should have been done , Samantha's excuse was he had dry skin which is common for collies. He as NOT matted when he came in as she claimed, he needed a good brushing. I asked if she had ever groomed a rough collie before her answer was she's not a groomer nobody is a groomer. They ruined my dog do not go there none of them are groomers they should not be in business Photo of stripped tail and photo of him before bringing him in. What they did is pitiful. They are NOT groomers they are dog bathers. Horrible. read more

Scenthound West Palm Beach - They stripped his tail with a tool that should never be used on a collie. Next picture is how he looked before they ruined him. - Pet Groomers Near Me - West Palm Beach, Florida

Omg!!I love this place!! Venessa is so amazing!! The staff works so well with my dogs Oliver and Meeka! Thank you guys

I always love coming here and Vanessa is always such a great help. She was so nice. Thank you.

this was my first visit to Scenthound and I have to say it was a great experience and I will definitely come back to use them again in the fall when I return and take out a membership. read more

Worst excuse for grooming ever. The cut looks like a kindergartener did it - all choppy and uneven. They left his head extremely dirty and greasy. What groomer doesn't have proper shampoo to clean a dog?! To top it off, they threatened to hold the dog hostage. Instead of asking for rabies certificate up front, they demanded it when he was done. Of course, we do not walk around with the dog's medical records. This disaster cost us $110 with all the add-on charges. I would avoid Scenthounds like the plague! read more

Scenthound West Palm Beach - After "grooming" - Pet Groomers Near Me - West Palm Beach, Florida

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Extremely annoyed with this location at the moment. It was going to be my dogs second time going there, it's been a while but they had his records there. I called this morning to make an appointment, I mentioned how he had been there before. We got an opening at 3:15pm, great ! I was very grateful. When my husband went to drop my dog off, they asked for his new rabies vaccination documents, I totally understand the need for it and that's not what I'm mad at, I'm mad because they could have asked me for it this MORNING ! I would have had plenty of time to get the new one from his vet 10 minutes away !!! Like why wait until we get there for the appointment??? Why not ask me for it when I called to make the appointment so that we could be prepared. Now his vet is closed tomorrow. Like come on guys !!! read more

Love this place. the Staff was extremely sweet to my dog as it was his 1st time going there. The prices are affordable along with perks that they offer. We signed up for the monthly membership. Highly recommend! read more

Brought my dog here for a basic grooming, first time using scenthound. My dog returned home with conjunctivitis in his eyes and had irritated paws/nails. After reaching out to scenthound the following day to discuss my concerns, I was told I would hear from a manager and never received any follow up. A basic grooming turned into a vet visit and medication cost. This should not be the case considering the "precautions" they take with each dog. Ive had better experiences at petsmart. read more

I LOVE this place. Took my dog in and walked out with my dog looking brand new. I love the staff there. Super nice and such great people.

I love this place it's close by it's really nice and they had good customer service. They took good care of my dogs. My dogs came back, smelling really good and their nails was the biggest problem for me but they did really good with it. read more

I walked in for a meet and greet with my 7 month old English Mastiff who is shy/ fearful of people. I was immediately relaxed at the kindness and patience they showed my puppy and when he came out he was no worse for wear smelling good and will definitely be going back weekly to visit those ladies. I not only appreciate the great bath and grooming but the kind experience I know they showed my puppy. read more

This was my first experience with Scenthound, but I was pleased! I'll be going back again. The facility clean and organized. Again, this was my first time going but based off of this initial visit I am very pleased. Hopefully future visits are just as pleasant. read more

Horrible! Total rip off don't go there! They have this package that supposedly you can get in once a month the schedule is always full and today my dog had an appointment and they denied that she had it. Suggest finding a different groomer! read more

I like my dogs done a particular way and his groomer Krista is amazing and even calls when she won't be there if I'm scheduled! Laurens great at the front desk and is always helpful, Love it here, my other dogs has anxiety and they're always so patient with him and make sure he's comfortable. Give it a try and you won't regret it! read more

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Brought my dog here today for a BENT. Her nails needed extra attention and I let the girl know while checking her in. I also let her know she's horrible at letting me cut her nails. She recommended trying the nail file but if they couldn't do it, I wouldn't be charged. Upon returning about 25 minutes later. I returned to a happy, short(er) nail, GREAT smelling dog!! I'm most likely to become a member so my dog can return monthly and get those nails where they need to be!! And keep her happy and clean! Highly recommend this place and the staff was great. A couple girls came out to say bye and Beauty seemed to love them! We will be back read more

Scenthound West Palm Beach - Freshly groomed with CUCUMBER MELON shampoo! - Pet Groomers Near Me - West Palm Beach, Florida

Terrible grooming. Poop on my dogs butt they never washed, no nail trim , dog soaking wet at pickup, or completely dry (barely washed) When trimmed they Shaved my double coated collie mix! No experienced groomers read more

Staff is kind, but whoever groomed my dog did a TERRIBLE job. Bald spots, uneven coat ALL OVER. Stray patches of long hair, she looks ridiculous. $110 later, I will absolutely would not recommend the grooming services. read more

This was my first time at Scenthound WPB, and I will be returning! This was Piper's first time at the groomers and I wasn't sure what to expect but Scenthound did amazing! She was so happy with the whole experience, and the staff was very friendly. I love her hair cut and she smells amazing! Thank you guys so much for getting my little girl ready for the holidays read more

Scenthound West Palm Beach - Piper after her grooming. - Pet Groomers Near Me - West Palm Beach, Florida

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Zero stars should be an option. To start off-these are NOT PROFESSIONALS. They are paid on the job as an entry level provider and then go through 90 days of training, practicing and learning on your pets FACE. That's exactly what happened to my pet, a new inexperienced hire was being trained, the head groomer was supposedly holding my pets face, but this happened. My 10 month old puppy who has been groomed before with no complications. I received a call informing me there was an "accident" and that Leo was on the way to an animal hospital. That Leo moved his head at the right time-I don't know how that would happen if the head groomer was holding him? I rushed to the location and never was I called to ask if we had a local vet or if Leo has any conditions or allergies...I arrived to the vet to see my puppy sedated with a glued nose. This happened on a Saturday-the animal hospital was closed the rest of the weekend. Leo's incision opened up and this was the result of what I believe was negligence. I would not recommend taking your animal here. I didn't even get the truth, I had to solve with the bits and pieces of information..but the story was fishy from the start. The response was too storybook. This is not the only incident. They have also brought me out the wrong pet in past when picking up. My neighbors dogs paws were burnt there. If you love your animal, go somewhere else. Photos are attached! Seeing is believing. This is only scraping the surface of the pain this poor baby went through read more

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Horrible, Horrible, horrible!! I will never take my baby boy to that place again!! I took my little guy for the first time today to get him groomed, he is a mini schnauzer. When I went to pick him up, OMG!! He looked so ugly! He looks like a totally different dog, it almost looks like a five year old cut he's hair. Im so disappointed, and angry for taking him there. read more

Scenthound was awesome and gave a first timer discount. My puppy seemed happy when she came out and not scared or uncomfortable! The only thing I wish was different is I wish you could see into the servicing area. This would make me feel a little more comfortable - overall good staff and shop read more

Friendly staff and did a great job on my two mini aussies. Glad I found them as I am new to the area and was afraid I was not going to be Able to find a good groomer. read more

Scenthound West Palm Beach - Pet Groomers Near Me - West Palm Beach, Florida

I took my dog for a full grooming, a Yorkie, and I paid $80 which was a lot when the services on website shows around $45 for certain levels. I would rather go to Palm Beach and get a better price. Been meaning to write this up but after getting a voicemail today indicating they had not see us since September, wanted to let them know why. BG read more

Our dog was partially wet when they gave us back after we signed up for the trial. We tried to cancel the membership were not advised of all these charges and when we called the "customer service" they said your not cancelled and said our dog was on the schedule for another bath and blow dry. We ended up paying $90 for one bath and "blow dry" yeah never recommending this place. Have to cancel our cards because they wouldn't cancel the membership charged us for another month 13 days after we signed up. Reporting to the BBB. read more

Although they do a good job with my dog, I certainly do not appreciate being asked if I want to leave a tip on my card while I am paying. I find this to be highly unprofessional. I don't need to be asked whether I'm going to be leaving a tip on the card or in cash. I always leave a tip....I probably will not return because this is the third time in a row that this has happened. Thank you for your reply. I understand completely about leaving tips. I never said that I wouldn't leave a tip. I just do not appreciate being prompted or asked. I think it's very rude and unprofessional. My waitress at any restaurant doesn't ask me if I am leaving a tip on a credit card or cash. Neither does my hairdresser, or anyone else in the service industry. I probably would leave more for a tip if I wasn't prompted and asked. Again, I find this highly unprofessional. read more

They're okay, but room for improvement. Especially in the hair cutting of the legs. The girls that work here are very nice.

The staff is super friendly and great with your pup! Reasonable pricing and clean facilities. Highly recommend!