I wanted to share my experience to help other dog owners, especially those with anxious or…read morehigh-risk dogs. Before booking, I clearly explained that my dog, Coco, is extremely anxious, panics during grooming, and is a flight risk. I specifically requested two groomers so that one could hold her at all times while the other groomed her. This was discussed and agreed to before the appointment was scheduled. When the groomers arrived, I again explained in detail that Coco is a very scared, nervous dog who panics during grooming and may try to run away. I emphasized that she is a flight risk and made it clear that one person needed to hold her at all times while the other groomed her. I also instructed them that Coco needed to be returned to me with her harness and leash on because if she got loose, she would run and not come back. Coco is a small 8-pound dog, and her reactions are fear-based. When she panics, she tries to escape and may scratch while trying to get away. I intentionally only gave them Coco first and did not hand over my second dog so both groomers could focus entirely on her and keep the situation safe and under control. About 20 minutes later, one of the groomers came to get my second dog. Before handing him over, I specifically asked how Coco was doing and was told she was "fine," other than not liking her feet touched. Based on that, I trusted the situation was under control. Shortly afterward, I received a call that Coco had scratched one of the groomers while panicking. My concern is not that Coco is an anxious dog. I was completely transparent about that before booking and again when the groomers arrived. My concern is that the handling plan we discussed was not followed. One groomer left Coco to retrieve my second dog, despite my repeated instructions that both groomers needed to remain with her throughout the grooming process. After the incident, one of the groomers acknowledged that she should not have left Coco to get my second dog. This situation was preventable had the agreed-upon handling plan been followed. Another serious concern was that Coco was returned to me without her harness or leash on, despite my repeated instructions that she is a flight risk. In my opinion, ensuring a frightened dog is properly secured before returning her to the owner is a basic safety practice. I was also charged an additional fee because Coco was considered a difficult dog. At no point before or during the appointment was I informed that an additional fee could apply for a nervous or difficult dog. If that is company policy, it should be disclosed before the appointment so customers can make an informed decision. After I privately contacted the company to discuss these concerns before posting a review, their response focused primarily on recommending that Coco be sedated. I had already explained that Coco had been given veterinarian-prescribed medication before her appointment. More importantly, my concerns about leaving Coco without both groomers present and returning her without her harness and leash were never acknowledged or addressed. I fully understand that not every groomer is the right fit for every dog. However, I believe owners who are completely transparent about their dog's behavior should reasonably expect that the agreed-upon handling plan and basic safety precautions will be followed. I gave the company the opportunity to address these concerns privately before posting this review. Unfortunately, the safety issues I raised were never acknowledged. I hope this review helps other owners of anxious or fearful dogs ask detailed questions about handling procedures before booking.

WARNING! ‼ CAT OWNERS BEWARE!!!!…read more This company cut my cats and left wounds and are currently refusing to refund me without proof. Like I would cut my own cat babies for a free cut?! They refuse to take any responsibility. DO NOT BOOK WITH THEM!!! UPDATE: After much arguing with the owner they gave me my refund after blaming me. Had to pay for vet treatment and they refused reimbursement. DO NOT LET THESE PEOPLE GROOM YOUR PETS!!!!

I brought my fur baby here about a month ago to get groomed. I made an appointment and they were…read moreprompt and ready for us when we arrived. They did a great job and the fee was very reasonable. Nice people too. Thumbs up for Pet Pourrie!

The haircut was cute and what I asked for, but I usually like when they clean up her sanitary area…read morea little more.. the hair around her private parts was still really long after her groom so I trimmed it myself. She was ready to pickup after about 3 hours. She smelled really good and they trimmed her nails and gave her a cute bandana!

I took my dog to this beautiful puppy bumps in Del Ray and I never felt me and my dog so happy they…read moredid a great job. They groom it. They wash it. It looks like a brand new doggie again thank you so much for this place , by my dog Betta and me nickolas !

I took my golden retriever, Ember, to Puppy Palms for her full groom in preparation for her first…read morebirthday, and they absolutely exceeded every expectation! From start to finish, the team was so friendly, communicative, and professional. They estimated the appointment would take about three hours, but they finished everything beautifully in just over two -- a wonderful surprise! Ember looked and smelled amazing afterward, and they even went the extra mile to make her visit feel special. You can tell they truly care about the dogs they work with -- the atmosphere is calm, welcoming, and full of positive energy. Ember came home happy, relaxed, and photo-ready for her big day. If you're looking for a groomer in the Delray Beach area who combines skill, efficiency, and genuine love for animals, Puppy Palms is the place to go. We'll definitely be back!

Was looking for an all natural birthday treat for my dog. Remembered I had seen Woof Gang driving…read moreby the area so stopped by to see what they had. The store is very cute, clean and organized. Everything is neatly displayed, and a good assortment of items to pick from. They had single cookies (bone and cupcake shaped), cookie gift sets, and peanut butter cupcakes with icing. I had a bit of a hard time deciding, all looked so cute, but ended with the cupcake. In addition to all these, they have bagged treats, single bones and other options, all natural. And they do grooming and teeth cleaning services by what I saw. Really glad I came and my doggie loved his birthday treat!

Maggie loves her new cut. She said wveeyone there was amazing. And the treats were pretty awesome…read moretoo

We brought our two dogs with us during this trip down. One of our dogs just had oral surgery, we…read moredidn't want to leave him back home. He was well past time to be groomed. Our two year old maltipoo goes where her brother goes! We requested grooming on our trip down, had an appointment a few days after we settled in. They did a great, amazing job with both of them. I would highly recommend this spot and use them again.

The most fabulous pet spa! They are loving and wonderful to my Chloe! The Color looks sensational…read moreall the time on my little girl!

I brought my 19-week-old miniature poodle, Coco, to Puppy Cuts Pet Spa in Loxahatchee on a Thursday…read morefor a scheduled full groom (bath and trim). Unfortunately, I will not be returning and strongly advise other pet owners to look elsewhere. That evening, her coat carried the exact same unwashed odor as when she arrived, with absolutely no scent of shampoo. Over the next two days, she began aggressively scratching at her throat and neck area. Running clippers through a dirty, unwashed coat causes severe skin irritation and razor burn, which is exactly what my puppy experienced. It is clear the vital first step of the bath was skipped and she was dry-clipped. Friday and Saturday morning after removing Coco from her covered crate, the scent was another clear indication she did not receive a bath. To make matters worse, while checking out, I overheard a staff member (a conversation between the co-owners) did not want to hand me my puppy, stating she would not 'take credit' for the groomer's (Ashley) work. When I reached out to management to politely request a partial refund for the skipped bath, I received a corporate response dismissing my observations and refusing to adjust the bill unless I brought my already-injured puppy back into the salon for an 'evaluation.' Be careful bringing your pets here. A reputable salon should prioritize a puppy's physical comfort and transparency over protecting a rushed job. I will transition my baby's grooming care to a business that values transparency and quality.

After trying several groomers, some ok some not ok, I found puppy cuts! I am so happy with how my…read morebaby looks, how he is treated and how he looks. He loves to go there, which tells me a lot and they did such a nice job for Toby's 13th birthday! It's a great place!

I have 2 Miniature Schnauzers. My little one, F. 2 yrs, is very skittish and she just walks in. The…read moreother one, m 20 yrs, is blind and hard of hearing. They are so gentle with him and make sure that he is taken care of. They do a fantastic job with bot6h of my dogs. I highly recommend them.

How exciting to be the first to review!!…read more Thank you, Gerson. Cali is a happy girl! Gerson came recommended from a client and I'm sooo happy to have found our new dog groomer. I made an appointment online Friday night and Gerson was available next day. He even followed up with a phone call to discuss details. His next day availability will not last long because he recently opened his storefront and some are unaware of this amazing groomer. Truly. I waited in the lobby towards the end of her cut and I was listening to his dog whisper tone when communicating with Cali. It's also great because he's in the area with a coffee shop and thrift stores. Makes for a nice morning.

Nicholas is amazing! He is the owner and best groomer Will…read moredefinitely bring our puppy back here!

Natalie is wonderful With my dog. He looks amazing when she…read moreis finished . The only place I will take him. Thank you , M.G