If there was a negative -10, this would be my honest rating. I recently reserved a grooming for my fur baby Max, at Scenthound Bartram Old St Augustine Rd, Jax. for Sept 25 @ 2pm, so far so good. My home is within blocks of this location , and we wanted to make this a permanent grooming home for our fur baby. His previous groomer passed away and we were looking for a new home for Max. I provided all Max shot record from the Vet. I recvd confirmation of the appt. On the day of the appt I recvd an email saying Groomer got sick and they needed to cancel. This I understand, but it was the way the receptionist disrespectfully, some what racist tone responded to me when I called. All I wanted to know is when was the next available appt Max could get....At this point it started going wayyyyyyed down hill with the responses and tone from the receptionist. She was not helpful, nor sincere, in her message delivery. At this point I was sooooo hurt. Wow! I thought people who groom pets were nice and sweet, then how would this location treat my fur baby. You get one time to first impress, and this first impression was horrible. Because of this I decided I would never take my fur baby here and I would make sure none of my friends and family would either. read more