I recently took my 5-month-old puppy to Green Dog Spa for her first puppy cut, and overall the experience was just okay. The groomer didn't seem very enthusiastic about working with her, which made me a little uneasy since it was her first grooming appointment. The biggest concern was that she was nicked during the cut, and I wasn't informed at pickup--I only noticed it once we got home. That said, the service wasn't terrible, and I would consider coming back if I needed a last-minute grooming appointment. However, I'll likely be exploring other options for future visits. read more

Finally brought our youngest Shoyo to get a bubble bath and nail trim at Green Dog Spa located at 11048-7 Baymeadows Road. The process was easy as we called in a few days before the appointment as Heidi made sure it was confirmed and ready to go last Thursday, July 28 as we dropped our boy off at exactly 1PM. They usually allow at least 4 hours. We got the call at around 430 PM and picked him up, we were very happy to see our boy looking so clean and smells so good, that it did smell like cotton candy lol Thank you Aki, Deanna and the rest of the Squad for teaming up and giving our boy a great experience here at Green Dog Spa, next time he will have his Full-Body Haircut for the next summer as he insists that it is not long yet. P.S GDS also has a Mobile Grooming based on the appointment-definitely a furry good idea for those of us who work from home during the weekdays. So come check out Green Dog Spa for grooming needs for your pet, cats included too! read more

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Absolutely fantastic, great stepping on my wirehair, no truma for the dogs they were happy and missing the ladies when we left. A definite for a great experience for both the human and the dog. read more

Groomer girl did a great job. Girl behind the desk was sorta rude. Ran across the parking lot as I was leaving to tell me I forgot my goody bag and next time i brought my dog there( assuming I would) that she would have to be sent to the back room (out of my site line) to wait if the groomer had to wash a dog in the middle of my dogs appointment time. I had made it clear before making the appointment that I would be waiting in lobby watching through the glass window while my dog was being serviced. The guy who booked the appointment for me on the phone was very accommodating and professional. He assured me-my dog would not have to be removed from my site line since I was personally bathing her before my appointment. There have been accidents at other spas that resulted in deaths due to strangulation of dogs who jumped off the table while not being watched while tethered. read more

Just moved to Jacksonville so was very nervous to find a groomer that does a good job for my fur babies as their regular groomers. Green dog staff was very professional and friendly my dogs are not used to this FL heat so I asked for Asian fusion haircuts for face and shaved bodies, my mini schnauzer looks handsome and my Maltese face is not as round as I'd like, but they seem very caring towards my fur babies and that's what's most important read more

Green Dog Spa - Pet Groomers Near Me - Jacksonville, Florida

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This place is amazing!! This was my first time here and when I initially walked in, I was struck by how warm and cozy it felt compared to the impersonal, fluorescent lights feel of the big box pet stores that have grooming services. Green Dog Spa feels like one of those upscale boutiques with all the thoughtful touches, the personal pictures and beautiful decorations. I love that I can watch them work on my pup the whole time through these big open picture windows and because the wall is open, my pup can also hear my voice and I can talk to the groomer about my preferences. I found the groomers to be kind and caring. They were patient and gentle with her and took their time when it was an area she didn't like to get done. It was so sweet to see my dog giving them kisses:) I would definitely recommend giving these guys a try! I'm just so much more relaxed knowing she's in good hands and I got to run out to enjoy a yummy lunch while was getting a bath! Win-win! read more

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Unfortunately today I encountered an awful experience at Green Dog. I always make sure to let them know to never shave my labradoodle upon drop off. When I dropped him off, I told them everything I wanted and how short of a cut I wanted (one inch). After about 15 mins of dropping him off, I get a call from Green Dog telling me that they found a "few tangles" and might need to go a little bit shorter than an inch. I completely understood but also thought that a little more than an inch would not make a huge difference as my dog is always fluffy. When I came to pick him up he was shaved completely. You can see on the back of his legs how much was shaven off and the poor work that was done. Im also not sure why his tail was kept so long and fluffy but the rest of his body was shaved? I no longer feel comfortable taking my dog here. read more

Green Dog Spa - Pet Groomers Near Me - Jacksonville, Florida

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10+++++ ERICA is my champion! I have Parkinson's & needed someone to come to my house. We just moved here in Feb. from out-of-state so I didn't have anyone established as our groomer. WE DO NOW!!! ERICA arrived to a home having noisy construction & 2 jittery cats she never met before. She never lost her cool, friendly, reassuring demeanor. She got the job done & is willing to come back for more! ERICA is a true professional & I'll never go w/anyone else. THANK YOU, ERICA! read more

Green Dog Spa - Annabel Lee & Georgy Girl - Pet Groomers Near Me - Jacksonville, Florida

I have a Bernedoodle & brought him for the first time today. A previous salon shaved him once & he was very upset, so I like to mention it before he goes to any new salons. They said no problem we'll keep him as long as we can & definitely keep his head hair longer. I come in to get him and he's completely shaved and head is as short as it can go as well. I just wish they would of at least called before they did it knowing my concerns. On a positive note - booking the appointment was easy and the front desk ladies are very nice. read more

We have been taking our fur babies here over the past couple years. Everyone who works here seems very friendly. My only complaint is that I usually book the first and earliest appt to try and get them out asap and still have to wait until 2/3pm to get a call saying they are done. They do a great job on the cuts though! read more

They are wonderful, seem to care about the babies. I have never had a dog that had to be groomed, so I was very pleased with the Green Dog Spa. Highly recommend them read more

AMAZING! Boone looks so handsome! They did a great job on him! They listened to my instructions (im growing out his feathers and they left them alone) Also Boone had a blast with his new friends. 10/10 highly recommend! read more

Green Dog Spa - Pet Groomers Near Me - Jacksonville, Florida

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I scheduled an appointment to have my Zoey's nails trimmed by Lucy and Lucy didn't have the curtesy or good costumer service to CALL me ahead of time to let me know her shoulder wasn't feeling well so I made a wasted trip to the spa. I also witnessed a groomer leave a small dog on the table unattended, VERY DANGEROUS!! I DO NOT recommend this place!!!!! P.S. Erica (who is the owner) didn't take the issue of the unattended dog on the table serious at all. I'll NEVER go back there!! read more

at first, i loved this place for all of my dogs needs! My dog loved this place and had a regular lady that would groom her, but when she was out of town they didn't feel the need to notify me of this change. When i picked my dog up she was very choppy looking, afraid, and her nails were barely touched/cut. The lady at the front desk kept giving me excuse after excuse for every single thing that I showed her was wrong with my dog. So, then she asked if I wanted to schedule her a touchup appointment with her normal groomer because she was out of town at the time. I then asked why i wasn't notified of her groomer not being there, and they said i never asked! I didn't think i'd have to ask a question of something to obvious. Anyways, fast forward to the touch up.. so i scheduled the touch up and missed the appointment time because i thought it was later. When i called to reschedule they did accommodate me very quickly and asked me to come in. I came in with my dog and she finally got her touch up, when i came to pick her up is what confirmed that me and my dog will NEVER STEP FOOT INTO THERE AGAIN. I picked up dolly to have one of the ladies working there tell me "Just so you know, next time you don't like something with your dog you need to get it fixed that day." I'm assuming she was hinting at the fact that she didn't like how they had to trim her nails and file them a week after she was groomed. Which my response was "i did want to get it fixed the same day; i even requested that but was told my dogs nails were too short when they were barely trimmed." That comment wasn't needed when the only reason why i came back was because your groomers are poorly trained and educated. I wouldn't recommend this place to anyone that loves their pup!! They clearly don't care for their costumers and they just lost one! read more

Green Dog Spa - Pet Groomers Near Me - Jacksonville, Florida

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My dog was nicked in a couple of places. Her nails were bleeding too. My pets had pretty good experiences in the past so I am hopeful for the future. read more

Additional note: after the vet the cut required several stitches plus antibiotics. Very poor customer service all around. I'm surprised they're still in business. After checking reviews this seems to be a common issue. I wish I saw that before going. I would've skipped them. Now I know. read more

Green Dog Spa is a great grooming salon! The staff are friendly and do a wonderful job bathing and grooming my dogs. They follow my instructions and provide expert guidance when I have questions. read more

AMAZING!!!! Our first time here and they fit us in right away. We did the express full grooming for our sweet girl. They did a fantastic job! Groomed her just as we asked, trimmed her nails, cleaned her ears and sent us off with a new client goody bag too! I recommend Green Dog Spa Thank You to the entire staff from the front office girl making the appointments over the phone, to Melissa who groomed our girl to the entire establishment! We will be back next with our senior sweet heart soon. Again we THANK YOU read more

I was pleasantly surprised when I took my 2 female Maltese puppies, at 5 1/2 months old, to have their first bath and trim. The staff were very excited to see the puppies, Bella and Fluffy. They fell in love with them and explained the process of the first bath and abbreviated trim. The visit was just to give the puppies a taste of being pampered, bathed and trimmed. I was so excited to see their little faces when I returned to pick them up!! They were excited to see me, and I could tell they were relaxed and felt comfortable with the salon. Thank you so much for the pampering!!! We'll be back!!! read more

We have an aging toy poodle who's extremely nervous around new people. Our last groomer was not the friendliest or understanding of our nervous boy and he really seemed to be withdrawn and overly attached post groom appointments. A dear friend recommended Green Dog Spa and we decided to give them a try. Our guy came back in a wonderful mood, and was so well cared for! This is our new spot. These people truly care and want to make the grooming experience as painless as possible. I cannot say enough wonderful things here - such nice group of people. He looks wonderful, smells stellar and is so proud of himself with his new "look". read more

Our standard poodle, Charley, has been going to the same groomer for over 2 years until recently. Her groomer moved away from the area and we had to find someone else to do the same wonderful job and with the same gentle kindness. Erica was highly recommended by our previous groomer so today we took Charley to see Erica at GDS. We are so pleased and relieved that they took such great care of our girl. Everyone there is friendly and they obviously love the dogs. Not every groomer knows how to do a Standard Poodle clip properly or listens to what the owner wants, but Erica did just what we hoped for and Charley is happy too. Thank you! read more

Green Dog Spa - Pet Groomers Near Me - Jacksonville, Florida

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Took my dog in for a groom and they cut my dog during the groom twice, requiring 4 staples, 2 each on 2 different lacerations. His lacerations were to an extent that we had to go to the vet afterwards and he had to get 4 staples, surgical glue and antibiotics. The groomer who brought our dog out said something to the effect of "there's risks with grooming and these things happen". They should have called me the 1st time they cut him and stopped right there, instead they continued to groom him then cut him a 2nd time. First thing when we walked in tried to make us pay for the groom which itself was not satisfactory, long patches of hair left etc. They did pay the vet bill but that to me is a given. Will never use them again. read more

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I took my puppy for the first time yesterday, so I was nervous of course. I have a cockapoo and I wanted a certain style for her face, and was told they specialize in cockapoo grooming. I even showed them a picture of what I wanted. When I picked her up several hours later, I barely recognized her. She was cut all the way down to her skin and her ears are almost skinned. I could have done this myself and saved the $68. Yes, she had some tangles but not to the point that she needed to be skinned down. When we got home, she was traumatized for hours. Needless to say, we won't be going back! read more

Doesn't give a shit about the animals. Only in it for the profit ! Butcher animals to the point needing sutures and staples. Very unprofessional and unorganized. With a bet next door they should be more cautious and when stuff like this happens take them immediately next door and notify the owner. Not wait till people pick up they're groomed animal and say "this stuff happens". Needs to work on customer service skills. And grooming skills. read more

I find it interesting how others have agreed with me on how this business is operates and gives the impression of caring, when during my last visit I witnessed just the opposite and others have as well.. All I can say to other customers "Beware or better yet go elsewhere" read more

We live 45 minutes from Jacksonville but continue to use green dog for our grooming and boarding needs. We have used them for boarding our dog Sophie several times and they are amazing. They are very very thorough at intake. Sophie was on a special diet when she was struggling with kidney stones and she passed a few while she was there and they saw them, collected them and put them in a little container for me to see when we picked her up. She had been passing stones at home for awhile but we had never been close enough or observant enough to see the actual stones!! She always seems happy and rested when she comes home from boarding at Green Dog versus at larger kennels where she would sleep for two days after we picked her up. They give Sophie the one on one attention that she needs and loves!! Same with grooming. Although, if I may make one suggestion it would be to be able to leave a tip on the credit card. If you want to tip you have to bring cash or write a Check. Last time I felt horrible because I had every intention of leaving a tip but only had my card. Definitely recommend this business! read more

Green Dog Spa - Sophie after being groomed!! 3 - Pet Groomers Near Me - Jacksonville, Florida

Love Green Dog Spa! They are so patient and do a fantastic job with my dog, Chloe. She can be very wiggly and they are so patient with her and just do a great job. Love them!! read more

If they had just been honest about my dog's injury I could have forgiven them but hiding it with a bandanna is inexcusable! When the owner reached out to me it was just to deny knowing about the injury. There is no way my dog didn't yelp out with this cut! There are visible edges from clippers. read more

Green Dog Spa - My baby's throat! - Pet Groomers Near Me - Jacksonville, Florida

I LOVE Green Dog Spa!! Erica, Pam and the whole staff takes great care of our Cabo, he always looks so handsome when we pick him up. They don't take all day, but if you'd like they will keep him longer in their doggy day care area. He comes home perfectly groomed from the top of his head to every little toe nail, they are top notch professionals!! I'm so Happy we found Green Dog Spa : ) read more

Green Dog Spa - Cabo, looking Handsome at Green Dog Spa - Pet Groomers Near Me - Jacksonville, Florida

It's sometimes tough to find a bath/blowout and mini groom for under a fortune for large dogs. Was so happy with the services, care and price for our two large and extra furry Golden's! :) read more

Green Dog Spa - Fresh smelling puppies :) - Pet Groomers Near Me - Jacksonville, Florida

Everyone was so kind and took excellent care of our dog for her grooming appt. we are now regular customers.

The owner Erica was very rude. She talks at you and not to you, did not listen to me and kept dismissing me. The haircut was decent but the way I was treated was not worth it. And if that wasn't all, Erica is very rough with the dogs she grooms. My friend goes there for her fur baby but says all the good groomers who treat the dogs and their people with care end up leaving... i wonder why Do not recommend read more

We have been going to this dog spa for years. We love how kind they are and they always leave the pups so cute!!

Was very disappointed with the condescending customer service. I paid for the full service groom and an extra $12 for the teeth and nail grinding. Once I dropped him they called and recommended the express service because he was so nervous, for an extra $20. I had no problem with this as I was under the impression that they were worried about him. I asked for him to be completely shaven "comfort cut" as I knew he has some matt's and tangles. I walked out paying $138 dollars for his ears and nails not to be done along with multiple long patches all over, they did not even get in between his toes. It is not unreasonable to ask that everything you requested to be done especially for no small price. I will not be going back and I do not recommend you do either. read more

Sadly. We had a terrible experience. At the evaluation, they told me they had to shave really short due to matting my dog had on the chest. I was skeptical since her usual groomer doesn't do that, but allowed it. I told them I had the vaccination record with me, since I am very responsible dog owner, and they did not asked me for one. (First flag) I left my phone number and they didn't called me to pick up, (Second flag) I called to check on and she was ready, so I proceed to pick her up. To my surprise my dog was hurt during the grooming and assured me she was fine and it was a minor cut and indicated "that happens a lot, they get hurt in grooming". And gave me a comercial cream for the cut. The dog had a huge abrasion with deepness, her skin was removed and was bleeding. My dog was left in the kennel with the open wound until I got there.(third flag) Nobody called me to let me know they hurt my dog. And they charged me $70 for the grooming and to be fair I paid it and even left tip. My husband which is an ER physician agreed with me that the wound needed to be seen by a vet. We went to the vet next door (which they should have done from the moment they saw my dog was hurt), they should have stopped the haircut and called me immediately. Even more, they know I live Really close to the grooming salon. My dog required 7 sutures, antibiotic shot and inflammation shot. I will say they grooming place paid the vet bill. But I don't like how they handle the dogs, is unpersonalized, the dogs are just another customer, and I don't think they are safe at this place. I know my dog is energetic, but If you can't handle an specific dog, you should get assistance or just call the owner. I would have prefer she didn't ended up hurt because of a haircut or let me say shaved, which looks horrendous by the way. My vet called us to check on our dog if she was doing well and grooming place didn't event called to check, even though that they were they ones who hurt my dog. I encourage everyone to be cautious. read more

Green Dog Spa - Pet Groomers Near Me - Jacksonville, Florida

The first time we took our golden doodles there they shaved off their beautiful long tail without telling us. My wife was very upset. We spoke to them and We were were told it won't happen again and we decided to give them a second shot. The second time we took them there lady said they might need the lions tail cut again. I asked them to leave the tail long and If it was matted I would deal with it at home. They told me it's against their policy and would do it against our wishes. We had to pick the dogs up and take them somewhere else. I have never heard of a salon that mandates a hair style on their customers. Horrible service. Won't be returning. read more

Hair cut itself was good. Unfortunately, when it came to cleaning back there apparently who ever was expressing my pup was too rough. I took her to the vet since she looked uncomfortable and my vet had to express them himself and confirmed my suspicion. read more

Loved it. Would bring back my babies. Store is clean,'glass door to peak inside the grooming stations. Staff was very kind. read more

Green Dog Spa - Entrance - Pet Groomers Near Me - Jacksonville, Florida

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I recently moved to Jacksonville and needed to find a groomer for my puppy. After taking her to Petsmart and Rad Dog, a few of my neighbors recommended Green Dog. I'm SO glad I heard about it. My puppy doesn't seem to have any anxiety going here and looks absolutely amazing after her grooming sessions. I LOVE that Green Dog shows you the display of "hair cut lengths" and asks for specific details regarding your pet's grooming session. I've been taking my puppy here for a few months now and I love that I've never felt pressured into adding additional options into her grooming plan. Laura and Elena have groomed my puppy. If you're in need of a groomer, look no further! At least give them a try, you can't go wrong!! I don't know anyone in Jacksonville that refuses to take their dog there. It's great! - read more

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Professional and listen to what you want in your dogs haircut they did a great job will go again