Stay FAR AWAY from this business. Terrible customer service, faulty equipment/products, deceptive sales reps, & ridiculous contracts that are financial traps. This company is awful and I would never recommend them to anyone, not even my worst enemy! read more

I purchase a fragrance diffuser after 6 months of use or free enrollment period ended my diffuser broke. The process to return or replaced it is so difficult that makes it Un returnable. It is expensive. I cannot recommend this product. read more

This may be good for a business definitely not good for your house. First time I plugged it in it worked amazing. It was so strong. I had to turn it off because my house is only 2800 ft.². My nose was dripping and my throat was sore. Now I can't even get it to work and I have not had it more than maybe six months can't get help from the manufacturer so I throw it back in the box. I will probably chunk it in the trash. read more

STAY AWAY. Seriously. This product is absolutely not worth it in any way, and the unethical business practices behind it are the worst I've ever experienced from any company. Any product that relies on a contract to trap you -- instead of earning your business through quality and performance -- is telling you exactly what it is: garbage. I regret ever signing up for this service. The salesman intentionally misled me into signing a 48-month contract by telling me I could cancel at any time with a 30-day notice and get a lower monthly price. That was the only reason I agreed. What he didn't tell me was that canceling would cost $6,000 -- basically forcing me to pay for the full remaining contract. If he had been honest, I NEVER would have signed. This is not a misunderstanding. It is deception. The worst part? The product itself doesn't even work as advertised. They sold me on the "bacteria and virus elimination" feature, specifically claiming it would reduce the spread of kennel cough and similar illnesses. It hasn't made any difference at all. In fact, this has been one of my worst years for illness in the facility. The "scent feature" barely works -- half the time there's no scent at all, and when it does work, it makes both humans and dogs sneeze before it quickly fades. Communication is terrible. They intentionally delay replies, and even when the system isn't functioning properly, they expect the customer to keep paying instead of pausing billing until they fix the issue. That tells you everything you need to know about how they operate. Before posting this, I checked online -- and there are hundreds of similar complaints across multiple platforms. So this isn't a one-off problem. This is a pattern of shady business practices, deceptive sales, underperforming products, and contracts designed to trap customers. If the product truly worked, they wouldn't need to rely on loopholes, fine print, and manipulation. They'd stand by the performance. Instead, they hide behind contracts and salespeople with zero moral code. I'm done being quiet about it. I have cause to cancel, and so do a lot of other people. I'll be reaching out to others who were also lied to, because this company should not be allowed to continue making money by deceiving business owners who are just trying to do the right thing for their clients. If you're thinking of signing -- DON'T. Unless you want a broken system, zero support, and a $6,000 financial trap. read more

This company obviously doesn't care about customers. i have left 9 messages over a 11 day period with no return calls. To get a person on the phone in any department is impossible. i called the accounting side and others just to see if i could get ahold of ANYONE....nothing! judging from the reviews, it doesn't surprise me. I'm surprised it is that high at 1.8! read more

This company is terrible! Nobody picks up a phone or returns calls after many, many attemps. I am so fed up and just keep trying to cancel the subscription for five of my stores. The person replying to these reviews should see how upset we all are and do something about these issues. Maybe get employees to return calls and cancel subscriptions. I'm left with no choice but to stop payment through the bank. You will not be getting any more of our money. read more

The reason I started using ScentAir was because of the wonderful scents they sold ~ Cold Stone Creamery options. They abruptly stopped offering any of them & didn't replace them with anything similar. Also, nearly every time I try to order one of the few scents that I like, they are OUT OF STOCK, for WEEKS. Now, their website has been down for days & I cannot place an order at all. It shouldn't be this difficult to order these very expensive products. I would not recommend them at all & I regret the thousands of dollars I've spent on this extremely unreliable company. read more

DO NOT DO BUSINESS WITH THIS COMPANY. **IMPOSSIBLE TO CANCEL SUBSCRIPTION.** I've been trying to cancel for over 2 months now. They have no one working their retention group. It will ALWAYS go to voicemail. They say they will "call you back within 5+ business days." STAY CLEAR OF THIS COMPANY. Its a scam. They won't cancel via email and they also won't call you back to cancel. read more

I have the Pro Diffuser. It has not worked from day one!! To make it worse, their customer service is terrible. It's shocking they're still in business! Waste of money!! read more

Want to post my extremely bad experience with this company ScentAir I hope this email will help others not to get into a similar situation to mine. I'm in this situation with this company since May 2024 I'm trying to cancel my service with them as of May 2024, I spoke with several people from this company already by the emails (I have all proofs of this email), by the phone (everyone promised to help me with my issue, but no one did. I'm so tired of this and still receiving the invoices from them about the service I'm no longer receiving from may! I find this company by myself and I remember the problems already start from the beginning they forgetting to answer on my emails all the time, but I continued to work with them even though it was already necessary to finish everything there. I ordered first machine from them (the size of this machine them recommended to me based on the size of my business). But first machine was too small for the size of my business and I changed the machine for the bigger and expensive one The price for that service 190$ every month. But the craziest thing in this story is their action on my requests. I'm tried to get a technician to my salon from them to check what's going on with the machine because we don't feel a smell at all, and it's not fair to pay 190$ a month for this, but they promise to us every week during a month to send someone, and when he finally came he just plugged the cord into the socket, said nothing and left after without any explanations. They treat their customer who's fulfilled its obligations (payments on time) and from which their business get 2280$ a year. A lot of people from this company promised me to resolve this issue and never did I'm asking for return label several times but no one did this and no one cancelled the service as promised. I don't understand how they still on the market with such an attitude to their value clients. I have already contacted my lawyer and am preparing an official letter for them, as I am in a terrible state, exhausted by this situation, I am nervous every time I receive invoices from them for services not rendered and I am trying to find a solution to this situation through other sources Be careful with this company that only thinks about take your money and doesn't care about you or the service they offer you. read more

We're a small business and their products have never really worked well for us. Yet, they want $27,000 to cancel their service. read more

ScentAir - Their response with our cancelation fee - Marketing Near Me - Charlotte, North Carolina

This thing doesn't even work the fan never turns on.I have called and no answer left voicemails got no reply sent emails nothing.i am considering filing a complaint with the BBB. I feel cheated out of my money and it seems like it's the norm for scent air by seeing all the complaints read more

I have been trying to place order for few weeks and finally got representative on the phone today after calling for 2 hours. The women I spoke to was very rude and when I asked why I haven't gotten a call back she states they have thousands of emails and voicemails that they haven't been able to return. Why have the device if you can't buy the refills and she still couldn't tell me why I was unable to place my order online. read more

I still have not received a call or email back from Scent Air. I posted a review on this site, got an apology reply from Kristen C, but no call from Customer Service. I have called multiple times during regular business hours only to be on hold for 20 minutes and then transferred to VM. I need someone to contact me about my Whisper Pro machine. The cartridges are only lasting less than a week and not covering even close to 1000 sq feet. Janet 8433678030 read more

This company has the worst customer service first off it took me over a month to try and get the system because the sales rep Mike takes forever to respond to emails. They also have a number you call and leave a message for but no one calls you back either. After I started their service to scent my business and the scent was way to strong and has been making neighbors sick. The building I am in is not allowing me to use the system either because it is going into other peoples units. I have tried to cancel multiple times and they just keep sending me the refills. They also lock you into a contract and refuse to let you out unless you pay the remainder of it. It's a total scam and stay away. read more

ScentAir - Marketing Near Me - Charlotte, North Carolina

This company has been terrible to deal with. Originally signed a 3 year contract. Rolled me into another 3 year, even though I have sent multiple emails to cancel. They cannot get our payments correct, so they misapply them and then I get past due emails every month. Very frustrating. read more

Great experience overall! I run a hotel and have been using this product for years. Any changes I need to make, challenges I may have been experiencing, etc. are always handled quickly and efficiently. I am confused by so many of the negative complaints - as someone else stated, you sign a contract: read the terms. If you have a challenge, reach out and try to get it resolved. I have had so many positive comments I am now selling the scent in my Market/Gift Shop and making some guests very happy! Thank you ScentAir, specifically my rep (Sarah) for being so wonderful- PS: The ScentAir machine/dispenser is hidden perfectly! read more

ScentAir - Hidden ScentAir machine/dispenser - Marketing Near Me - Charlotte, North Carolina

Our company recently signed on with ScentAir for the ScentStream service with the ION Protect feature. We are very excited to bring this new, innovate technology to our brand! Our account executive, Amanda N. has been an absolute pleasure to work with. It took our company nearly 11 weeks from start to finish to gather the information needed about our facility, to select a scent, and to finalize the paperwork. Amanda was with me every step of the way. She sent us beautifully packaged samples so we could review select fragrances before committing to our favorite; she even asked to see some photos of our showroom so she could suggest some scents she felt would go well with our business. I would highly recommend ScentAir for any business looking to enhance their shopper's experience! read more

Love this company! Used the products for over 2 years. Cindy in Sales helped me with my orders, she is knowledgeable and can give you tips on what works best. I requested something fresh for my home and she walked me through the site. VERY professional. I love the company and the product! read more

I wouldn't refer them to my worst enemy. The product reeks, gives me headaches and sadly I can't stop using them. In a time of a pandemic we are continuing to 'spritz' a product into the air when everyone is doing their best to protect others by not spreading germs. The only positive is now I have to wear a mask at work which helps cut down the odor. In response to the comment by ScentAir. Interestingly enough when I did reach out to you for the SDS sheets I was given the run around and it took me a week to get them. In fact when I called to request the SDS the woman who answered the phone actually asked why I needed them. I'm sorry, for me that sends up all kinds of red flags and something that always lingers in the back of my mind. Sadly companies to buy into your business model and create a 'customized scent' and at that point they are stuck in a contract not because they want to remain as a business partner but because they have to. read more

Stay away! The sales people deceive customers that a customer can cancel product at any time. However that is not true, the business locks you in a contract for 36 months. After 1 month the scent no longer works. First month everyone noticed and complemented, we have tried different scents and no changes. When tried cancelling contract, get no response for a month already. read more

I was a customer when this company was Enviroscent, and ever since the takeover it has been nothing but a nightmare. I used to get the monthly subscription for the Fragrance of the Month, and now that ScentAir acquired the business they are charging close to double for the subscription and it's the exact same product. I signed up anyway because I have two machines and I do enjoy the scent, however I have had to email the company every month in order to get my cartridge. They always have some excuse as to why it hasn't gone through. Maybe they are making so much money that they don't need mine? I've already made contact with another company because I've expressed my issues several times to the company and they don't seem to care. I have been a customer since 2013. Bye! read more

Scentair is the absolute worst. We own several businesses and regret ever signing a contract with them. Terrible customer service. Their turnover is so high, they can't keep sales reps. Do yourself a favor and find any other company out there that offers scents. read more

I don't even know where to begin. I have wasted a lot of professional time corresponding with this company and don't want to give it any more, so I'm trying to be as clear and concise as possible to anyone who is researching. We read the abysmal reviews online before going into this, but we did not listen. The customer service is the worst I have ever experienced. They may be joking, I've had the thought it's really teenagers playing around and trying to mess with customers but I'm not sure that's the true issue. I've spent the last two weeks corresponding with the same customer service representative and gotten nowhere. We are not even clients anymore, and ironically the reason we cancelled was it just was always something going wrong with this company, it became too much to monitor and keep up with. I would simply advise staying away, do research, and find some other service. read more

Have had a TERRIBLE experience dealing with this company and their promises to customers. See emails below where company offers to put account on hold for 3 months due to COVID; where we accept that offer; and then a month later are told that they are no longer willing to do that. VERY dishonest and tough to collaborate with. read more

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Do not sign a contract. They scammed a lower level employee into signing a 3 year contract within 2 months the product was not usable and causing alergic reactions to a sensetive residents at a community. When we asked to cancel the service they responded that ist would be $11,000 to buy out the contract. I explained that was absurd and that the person was not an authorized signatory who engaged them but was met by a sales person well versed in contract law telling me we were obligated as we had paid the first invoices. This buisiness is just about getting people into contracts they do not understand. read more

$4140 RENTAL PRODUCT. AVOID AVOID.. this product is not worth the time or the hassle. Over priced scent machine that causes head ache and nausea. We've had multiple scents all waaay over powering. This company is not client friendly nor do they care about customer retention; makes sense why there are soo many negative reviews. You'll sign up for a three year over priced product. We couldn't wait to end our three years only to hear, sorry even after your lease term you have 3 more months, you have to send certified mail to cancel it. Huh, what?! ALSO YOU ARE RENTING THE MACHINE. You can buy this same product on amazon for a 1 time fee of $169. vs $4140 rental product over 3 years. read more

Terrible company. They send units late. They send invoices late, and when they do show up they're impossible to pay (they claim they have autobilling but it's a lie; you have to mail a check every month, which would be fine if they actually sent invoices an not just angry emails). If you email THEM, you don't get a response for several weeks, and you will never actually get an answer to a question or a resolution to your issue They also trap you in these auto-renewing contracts, which is fun given that they don't actually send the units they say they're going to. I strongly suspect that their bad communication and inability to actually send the invoices has to do with them not wanting to remind you they exist around contract-renewal time. Nothing shady about that at all. Oh, and your customers will have allergies to the smell. Skip it, unless you're looking for an overpriced service ("service") that will lose you business and waste your time with poor customer service. read more

if there was a 0 star rating this would need it, this company has the worst customer service I've ever experienced, lied on the phone about a price issue, and then proceeded to double the charge we had agreed to, and then when I cancelled sent me to collections for triple the amount. this company can rot, absolutely atrocious and i wish them nothing but hateful things. read more

Horrible Experience. No Follow through, did not do as they promised, never installed product and charged for several months. We have been trying to get a refund for months with no success. Stay far away from this company. Very poorly run & the sales rep is absolutely no help. Don't walk RUN... read more

Really bad experience. I ended up paying thousands of dollars and not even using any of the products. I was really excited to use them for my business and it ended up being a costly mistake. Even after the contract was made off, their organizational team, managers etc. told me they didn't know how to stop notifications on the charges I would get in my email but all was paid off and well. After getting multiple higher-up managers even emailing me this in writing, years later they are sending me to collections for a mistake they made on their end. Being a business owner, part of me feels bad about how horrible their system is but "wow" please beware that they really don't have their systems down as a company. It is not worth the hassle. read more

Don't sign a contract! We signed on with this firm 3 years ago based on something I heard at a seminar. We had employees and customers who were allergic to their scents and became sick in the office. It was clear after a few months that their service was not for us. I attempted cancelling the service, but we were apparently locked into a 3 year deal that was impossible to get out of. We kept paying for 3 year, not really using the service. After 3 years and the conclusion of our contract they continued billing us! They will not respond to our demands to cancel and simply send out invoices robotically with no apparent recourse. What a nightmare! read more

Customer service is terrible. I signed up for scent air in June of 2017. The salesman told me I would be locked into a 2 year contract but could cancel at anytime after that. I was hesitant to lock into a 2 year contract but decided to do it anyways. I tried canceling during the pandemic and was told that I could not cancel because each anniversary of the sign up date (after the 2 year contract was up) I automatically get locked into an additional 1 year non refundable contract. I told them that the salesman lied to me and said I could cancel at anytime, but they do not care about their customers or the dishonest sales tactics used by their sales team. DO NOT USE THIS COMPANY!!! read more

Horrible company and customer service we requested a payment credit due to the fact that we did not receive a shipment because our office is closed due to Covid. I spoke to different people and at one point one of the customer service reps said I had a three-year contract and if I want to cancel I would have to pay it out which is ridiculous and when I reviewed the contract it was only a one year contract. I didn't realize there was a nine day cancellation policy but now I know and I'm canceling. I would not recommend this company to anyone you can see from other reviews at this company does not care about small business. read more

I have had horrible experience with Scentair. I am a brand new customer and discovered the hard way about the company's return policies. Much like other reviewers, the return policy is not for the customer. Their shipping via FedEx takes weeks, not days. Perhaps Fed Ex does not respect the business either. I found their customer service staff fine. Cindy, a manager, called and was sympathetic , but she could not help me. I FEEL BAD FOR THE EMPLOYEES! I will not purchase products from them in the future. I learned of the product line via Ritz Carlton Hotels. As a meeting planner, I value customer service. I will be contacting my contacts with all hotels that use this product and urge them to reassess their relationship with Scentair. It's a sad day when a company does not value their customers. Remember to be kind to the customer service staff. They are the ones who a stuck with bad policies that they have to enforce. The owners and managers are the ones who deserve the feedback from the customers. All I can say is: SHAME ON YOU! Update: I will not be wasting anymore of my time by contacting Kristen C. I have already spend an hour plus on hold and taking with customer service. There is nothing I can do or say to remedy this company's policies. The fact is that Scent Air a poorly managed company, with bad policies. Change your policies and actually care for your customers. Until then, I will no longer support or purchase products from Scent Air. read more

I signed up for Scentair in my business - Young Mazda and loved it soo much I had it installed in my house. Scott Schults is AMAZING to work with! When it came to just picking the right scent he spent hours sampling and making sure we had the perfect scent. And he nailed it! I plan to use them for years to come. read more

I signed a 1 year contract because of ScentAir's terrible reviews. Their product is mediocre. It smells nice, but doesn't last a month. After learning that a 3 year contract offered lower pricing, I asked to sign a new contract. They sent me a Docusign request but secretly changed the cancellation terms! (sneaky, sneaky!) ScentAir isn't interested in keeping customers through excellent products and customer service. They tried to trick me into signing an expensive contract that can't be cancelled easily. If you read the reviews, you'll see that lots of people have been locked into terrible contracts and are unhappy. 56 almost consistently bad reviews! It's hard to do that! I very much regret working with this company. read more

This company has contracts that don't make sense and literally can not be adhered to within the calendar system that the world uses. Then they have the nerve to act as if the addendum they "allowed" is doing you a favor. We have a smell issue in our large building and this will probably make a massive difference, but I can't say I'd recommend them based 100% on their inflexible contracts and enjoyment of saying "no" to their customers. To me, the entire way that ScentAir does business (from the moment a customer reaches out to them until the contract is signed) reflects very antiquated business practices. You can tell that those in decision making positions within Scentair are older folks, and have no real understanding of today's marketplace expectations. ADDENDUM to my review: I just got my first invoice from ScentAir that clearly says they bill on the 1st of every month (today is the 14th). I think it's also important to mention that the ScentAir machines haven't even been delivered to my location yet. I need everyone to understand how ScentAir operates: I'm being billed for scented air that I do not yet have... Yep- this business relationship was a mistake. read more

I've been wanting scent air for my business as it seems like a great product. I am a business owner in Houston Texas and tons of my entreprenuer friends have this system, I decided to take advantage of the Black Friday deals but its impossible to order. The website doesn't work and can't seem to make an account. I have called several times, lefts tons of messages, and can't seem to get a hold of anyone. I don't understand how a company of this magnitude has such poor communication. I'd still like to place my order, if a rep can get ahold with me then I will consider deleting my review as I don't like to to leave bad reviews as I am a business owner myself but c'mon its been impossible to order!!!! read more

I've read the bad reviews and suggestions to not sign a contract. I agree! And BEWARE of electronic signature scams. Terrible product! Our office was over perfumed and smelled like a public rest room. The employees got headaches and our customers complained. The company is not at all interested in resolving problems. They have a very corporate, impersonal approach once you find yourself involved with them. read more