Gulten, our driver, arrived right on time and was very accommodating and patient with our rowdy…read moregroup of 15. Limo/bus was very clean and extremely comfortable. Will definitely use Napa Shuttle & Limousines again.

Bait & Switch Practice:…read more I was quoted for a stretch limousine to take my family to Napa Valley on Oct 17th, 2021 and instead was sent a "Ford transit non luxury shuttle" without prior notice. The driver claimed he had only been dispatched that same morning before our 8am pickup and said I would have to resolve the dispute with management after our trip, so I documented the hourly rate dispute directly on the invoice the driver asked me to sign. After our trip, I called and left message to speak with management, stating a need to adjust the hourly rate quoted for a stretch limousine due to the unplanned vehicle change to a non luxury van. Two weeks later, without returning my call, they billed my credit card for additional time used at the disputed hourly stretch limousine rate. I called to discuss the disputed additional fee and asked Tanya to speak with a manager and instead got an email response from their manager Bobby falsely claiming that they sent email confirmation of a vehicle change in advance and also falsely claiming this was the first time they were hearing that the vehicle was wrong. Bobby quoted their policy to send confirmations in-advance, but refused to produce evidence they had done so, and threatened to report me to the "PUC" if I dispute their charges. I could not be more disappointed and they clearly demonstrate no interest in resolving service or billing errors. True Elegance Worldwide dba Napa Shuttle & Limousines' business practices are unethical.

I've used Veterans Airporter several times to get to and from both Sac and SF Int'l Airports and…read morehave always had excellent service. This time was no different, but I had a new driver, Tine (Tina?). She turned out to be great! She met me at my front door right on time and helped me with my luggage. It was a dark and rainy morning, but she drove safely and got me to the airport on time. Highly recommend Veterans Airporter if you want stress free transportation to your airport.

We had an early flight out of Sacramento. The last thing you want is stress of being late for an…read moreinternational (or any) flight. This service was communicative throughout the process, from confirmation of reservation through pick up and in between I appreciate that. Vehicle was clean and comfortable and driver was very professional. Arrived a few minutes early and ready to go. Definitely recommend

Was able to leverage this service again while in Napa, and this time, Michael picked up my wife and…read moreher father for a surprise Mother's Day dinner in Calistoga! Michael was super communicative throughout the booking process, and I'm so happy that I've got a trusted transportation contact in Napa. Don't hesitate to book them for your next trip!

Mike was phenomenal for my daughter's wedding!!! He was early and was so patient with my…read moredaughter's tardiness!!! I highly recommend 4M Elite Car Service!!!

I always took Evans shuttle when I needed to go to SFO Airport. And also when I was returning…read morehome from a flight from SFO Airport. They almost always were running on time. The busses were always very clean. And drivers were always friendly. The best thing was I could just sit back and relax and leave the driving to them. I was always amazed at the huge amount of traffic. And our bus driver knew the shortcuts to the airport because busses have a special lane, and could pass up all the cars, and not have to wait in a long line of traffic. Thus the bus driver got us to Airport much quicker than I could have just driving my car. I highly reccomend.

Ok, we all already knew that Evans doesn't maintain the airport busses to the point that you need a…read morekidney belt to take the ride. Shocks and struts every 100k miles is appropriate. Now they have cracked windshields. Not a small crack either. Im only yelping this because Evans doesn't even have email under "Contract Us" in the new mobile friendly website. Step it up Evans, this is Napa.

Yes, the company was easy to work and the limo was new and clean but our driver Peter went over top…read moreto make our day very enjoyable. It was our first time to Napa and he provided excellent service doing double duty as a safe driver and as a fantastic Napa host for our group! Truly made a difference to our day! Thank you Peter for also putting up with our playlists during the drives ;) We're asking for you next time!

AZIZ was AWESOME! He was a very safe driver, personable and knowledgeable on the wineries! You…read moredefinitely should request him! Also, booking was easy! We will use this company again for our next Napa trip!

Great team and communication is always prompt and easy. Charles was our driver and he was always…read moreready on time for our group and accommodating of us all. He helped us set up music, lights, and AC and made sure everyone was comfortable before starting the drive. They provide cups, champagne, trash bags, and take care of everything. Always a great time with this company!

Your driver failed to transport all of our guests from the hotel to our ceremony, leaving several…read moreguests to walk. This delay also pushed back our wedding photos during an extremely strict and limited timeline. We paid a significant amount of money for the the party bus, venue, a content coordinator, and three photographers. Every part of the ceremony and photography schedule had been carefully planned, and the transportation failure caused us to lose valuable time that we had paid for and could not recover. Even more concerning, the bus left approximately two hours earlier than scheduled, abandoning the bride, groom, our four young children, and numerous wedding guests at the ceremony venue with no transportation to the reception. Because of your company's failure to fulfill its contractual obligations, we were forced to scramble to find last-minute transportation, including locating vehicles that could accommodate two children, in two car seats. This caused us to miss a significant portion of our own wedding reception--time that can never be replaced. In addition to the financial costs of securing alternate transportation, your company's actions caused unnecessary stress, embarrassment, and substantial disruption throughout our wedding day

Very early morning car service from Courtyard by Marriott Wharf to SFO. Driver was early, great…read moreconversation, and got us to the airport safely. Company always returned my emails and communication was clear.

Abbas is great! Answered all my questions before booking and easy to work with. He was on-time and…read moreflexible and would highly recommend for shuttle service!

I will never use this company again. I received a confirmation when I reserved and a reminder the…read moreday before I was to be at the Napa Valley Marriott at 6 am. The shuttle never showed. No cancellation message. When we called they said no shuttles were running in March. Why did they take my money, send a confirmation email and a reminder email!!! They left me stranded. My daughter then had to call her boss to say she would be late as she had to take me to the airport. I used the his same shuttle service last May. It was great so I felt safe using it again. Never again.

This business is so difficult to use. They have few shuttles and just cancelled the night before my…read moreflight.

I want to say what an amazing and stress free experience this was to take my family of 8 from…read moreAmerican Canyon to SFO airport. The driver arrived early and assisted us with all the luggage's. He was very professional and reassured us to take our time. Our van was extremely comfortable, clean and the ride there was smooth. We arrived to the airport without any worries. It started our wonderful trip on the right start. I recommend using their service. Thank you!

This shuttle service is outstanding. My husband and I have used them several times and they are…read morealways prompt and friendly. The vehicles are very nice and they are helpful with luggage. I can highly recommend them.

Benny was the best driver I've had! He made our trip to Napa very special! Thank you!read more

I can't begin to express the gratitude I have for Alta Concierge. I had been planning my…read moregirlfriend's birthday trip to Napa for months, and when unexpected fires took over wine country, our plans were riddled with cancellations. Despite major setbacks due to evacuations and smoke hazards, Billie Jean, Corey, Veronica and the entire Alta Concierge Team worked round the clock to ensure we not only filled our itinerary with new reservations, but also had access to some of the best and most exclusive wineries that were available for hosting guests. Simply put - they saved the entire weekend. Their help, concern and tireless support made our trip so easy, pleasurable and truly memorable. Thank you! Thank you! Thank you!