Very, very clean, newer hotel with super friendly front desk staff!…read more This was our 2nd stay - Boyfriend wanted to go shopping at Settlers Green for his birthday, so just like last year we spent one night here. We were randomly assigned room #324 which we thought was so funny because 3/24 is Boyfriend's birthdate so although we usually prefer being on the top floor, we decided to keep it. It was super quiet this time, and we never heard anyone walking upstairs. Very nice gym and breakfast area downstairs. They have a hot chocolate station with toppings and mini marshmallows! And make your own waffles station, again with various toppings, eggs, toast, bagels, English muffins etc. Rooms are spacious with a kitchen area with a full fridge, microwave, even a dishwasher and you can request a cooktop at front desk to cook in the room, probably very convenient when traveling with kids. We loved our stay here and will most likely be back when in North Conway!

Unbelievably good property. If you're visiting North Conway, I would 100% recommend a stay here…read more From the get go, it was awesome. Staff at check in was helpful, and did their best to get us checked in before 3pm. Rooms were clean, spacious, and in great condition. 30 minutes after we checked in, the front desk called us to see how things were. Free EV chargers in the parking lot. Breakfast was maintained by helpful staff who really took care of guests. Gym had a good selection of equipment.

We stayed specifically for the indoor and heated outdoor pools/hot tubs, I think there was only 1…read moreday where they were all working and they all seemed horribly dirty. Also, the rooms could use some TLC, the phone and hairdryer didn't work, the remote was dirty, my 5-year-old son found what looked like a sex toy in the headboard of the bed. Only a few video games in the 'arcade' were working for the visit. The halls were only vacuumed maybe once and the noise of people letting kids and teenagers run the halls was unacceptable. No one seemed to monitor this (parents should be accountable, but no one from the hotel helped let people know they should not be letting kids play hockey in the hall...YES they even had a net outside of our room!!!) When you have so many people coming in and out they should be cleaning the pools/hot tubs more. Also, if one breaks fixing it should be ASAP not 2-3 days. I have managed pools and spas; the condition AND temperature needs to be checked 4x a day and adjusted. I have a picture that I shared with the staff of the thick mountain of froth in the hot tub it's sad management didn't see it before guests did. The good things were the linens were clean, and they provided robes for adults and kids. The reviews I saw gave us much higher expectations than we experienced. Really disappointed with the overall cost of our family trip for what we got.

We've been going to The Grand for a while now. Great lobby with a bar, couches, restaurant and…read moreTV's. We were here for the Super Bowl and there was plenty of room to relax. The restaurant is back open and nice if you don't want to travel (closed during pandemic ) The hotel is next to outlets for all your shopping needs. The gym is nice, pool and hot tub are great. The rooms are a good size and pretty clean. We did have a noise complaint one time but it was fixed with no issue.

Very clean and accommodating- great location. Wish there was some outdoor space to enjoy but the…read morehotel itself is great.

Newer Hotel in a great location! Friendly check in and clean rooms. Halls need to be vacuumed but…read moreoverall we had a great stay! Would definitely stay again!

Leon and Nellie have been friends of my family for years (even longer than the decades we've been…read morecoming to New Hampshire), but somehow we'd never stayed at the Spruce Moose. Even without the familial connection, I'd be absolutely in love with this place. Family and friends gathered this past weekend for a memorial hike in honor of my dad, who passed in 2007. Leon and Nellie went out of their way to accommodate us, down to even offering additional rooms when some extra guests appeared and getting up extra early to make us to-go egg sandwiches we could take long on our hike up Mt. Washington. Both our group and the other guests at the Inn were treated like treasured friends in their home and it felt like a big old family reunion for us all. The Spruce Moose is the perfect location---a short walk to the adorable North Conway village, and a quick drive to countless hiking options. The decor makes you feel like you're visiting friends in a luxurious mountain home. Zeb and Avery, the two trusty labs, greet you at the door and will cuddle you on the couch for hours if you let them. The beds are comfy, and the rooms contain no tvs so you can truly enjoy the nature around you (though there IS wi-fi if you need your technology fix). Breakfast in the morning is delicious and filling. Tea and coffee are available at any time. It was an amazing weekend, in no small part to Leon and Nellie. I will be back to the Spruce Moose the next time I come to North Conway!

The Spruce Moose is far and away the best B&B I have ever stayed in. I wasn't planning on going…read moreback to New Hampshire but Nellie and Leon made me feel so welcome that I want to go just so I can stay there again with them. Avery and Jed are the most welcoming doggies, I was only with them for one night and I miss them terribly. The breakfast was excellent, coffee and tea are available all the time. My room was beautiful, the shower had great water pressure, and the lodge itself is super warm and cozy. I honestly felt like I was visiting relatives I just hadn't met yet.

DO NOT STAY HERE. We…read morebooked a non refundable room for another family member on our trip who then didn't come. Because it was non refundable and I was already charged, we had no choice but to suck it up and stay. The night employee, Megan, was the only decent thing about this hotel. She was polite and friendly and assisted us with checking in. When we got up to our room, the door was propped open. We went into the room only to discover it was DISGUSTING. The tables weren't wiped down, there was mold on the AC unit, that didn't even work. Our room never dropped below 72. The shower was all rusty, the blankets were stained and there was hair in one of the beds that clearly wasn't from us. Being 2 hours from home, it was 930 at night, we didn't have a choice but suck it up and stay, I was already out $300. The following morning we went to speak with a manager and met the "assistant general manager" who was nothing but an absolute BITCH. I've never met someone with so much attitude and disrespect. She wouldn't listen to our complaints, despite having pictures for proof, only stated she could comp us $50. She accused us of asking for a free night when that's not even what we asked for. We weren't asking for a free night, but more than just $50. She refused to provide us with the manager of the hotel's information. Only stated the manager was in Florida with a family funeral. She wouldn't answer any questions just stated that nothing was her fault. I told her that the room conditions certainly weren't our fault and that is on the hotel. She rolled her eyes. Would NEVER recommend this hotel to anyone. I've already filed a complaint with corporate, who provided me with the email for the manager and I will be following up with them as well.

Stayed here recently for one night. The location is very convenient. Our room was spacious, the bed…read morewas comfortable, the AC worked well and the shower had great hot water. The breakfast had a nice variety of selections and the guy working at breakfast was very friendly. However, the whole hotel (room, common areas, pool) seemed a little worn out and almost dingy. They seem to have a very long renovation process going. Also, all of the online resources and communications indicate that check-in is at 3:00, but the hotel states it is at 4:00, which I was very curtly informed of when I called to check in on our room around 2:45. You'd think that this would be an easy thing to fix. Overall, our stay was fine for one night, but for the price we paid, I would expect a little more and will likely look around at other options if we return to the area.

Stayed here on 11/22/25 because my girlfriend & I were taking a scenic train ride and wanted to…read morestay overnight in North Conway to do a little shopping & sight sighting after our train ride. As we entered the office area to check in we both were immediately taken in by the "country charm" and warm homey atmosphere , and the smell of fresh baked cookies was in the air! Sam was at the front desk and gave us a run down of the property and all that was on site (restaurant, theater room, sauna etc.). We loved the fireplace in the lobby, the den area and the entire appearance of the inn. We stayed in the barn in room 218 which was absolutely beautiful, it had an electric fireplace and mantle , king bed was very comfortable and the room was cozy and clean. We had breakfast the next morning in the on site restaurant which was excellent (included in our accommodations) the dining room was amazing, with a huge gas fired fire place and beautiful Christmas decorations , everything was neat and clean and welcoming! We both loved our stay at Merrill Farm Inn and highly recommend it!

I was skeptical because there's some weird reviews. But this was the only place available for one…read morenight under $500! WE LOVED IT! Farmhouse, cozy feeling. We had a loft room with two queens upstairs and a queen downstairs. Felt like home. I loved all the antique furniture around. There are plenty of places to sit and read or play a game. Breakfast was outstanding. I think the bad reviews were confused when they booked an old farmhouse inn. Staff was super helpful and very nice.

5-stars for kids friendly indoor water park with small kids area and giant slides for bigger kids…read more 3-stars for rest of hotel. Clean and friendly staff. Would stay again!

Had a really nice stay here, though there were some very minor issues that nonetheless hampered our…read moreexperience. Check in and check out was very simple, the breakfast was good - consistently so as we have come to expect from other Hilton/Hamptons. The water slide/pool was an exciting prospect for the kids, but ultimately not one we ended up partaking in because our kids aren't really experienced enough with swimming yet. The TV controls were a little difficult to work - to get to the guide, we had to turn the TV off and then on again. Navigating to the guide and then using it was not intuitive. The remote itself was also missing the battery cover. We ran out of both toilet paper and facial tissues during our stay (front desk was kind enough to resupply, but having a spare in the room would help). And one morning at breakfast, I was rather aggressively accosted by a staff member about using the tongs with the bread. More than any of these, we had a bit of trouble simply FINDING the hotel, since the signage on the road is not visible AT ALL. Kind of a baffling issue.

This hotel is on 35 acres. It is close to many amenities. We stayed on the first floor which had…read morenice views of the mountains. Parking was ample but can be a creepy at night since it's a little bit of a walk to the hotel (I always worry about bears lol). The room was average sized. It had a patio, mini fridge, tv, and the basics. There is a large indoor pool, mini golf, and playground. It is definitely a dated hotel, needs some upgrading. The rooms were pretty quiet. We were mainly out and about enjoying the area and this spot was a good family friendly budge hotel option.

This place definitely has its issues, but if they just put a little money and effort into some…read moreupgrades, this isn't a bad place at all. The location is perfect! You're right in the middle of everything, yet set back from the road, which is nice. The view out the window was beautiful. We got upgraded to a room with a little extra room with 2 twin beds, which came in handy when my hubby wanted to sleep but I was still up watching TV or reading. I just went into the other room. I actually like the 'retro' feel of this place. So sick of the cookie cutter, boring, cold feel of most hotels these days. That being said, I hope they put some care into this hotel. The sink and tub nozzles were near impossible to pull out! It was so hard to pull them out that anyone with arthritis would never be able to operate the bathroom sink and tub. The toilet was funky in that you had to hold the latch down for about 30 seconds to get it to flush. Very annoying. The indoor pool was pretty gross. There was like a black mold around the edges and you could see the dirt on the bottom .. my husband was excited to swim in the pool, but looked at it and said 'nope'!! Yeah, the parking lot is a bit far, and you have to unload and walk up stairs with all your stuff if you're on the 2nd floor, but it wasn't that big of a deal. The breakfast was good. And the price was reasonable. If you don't want to spend $350 a night for a hotel in N. Conway during ski season, this place is doable. We paid about $150 a night. You can get nit picky about this place... hopefully, the owners will fix some of the problems. Hubby wasn't a fan, but I'd stay here again.

I am so impressed with this place. First of all, the…read moredecorations for Christmas is adorable from the outside to the inside. The elf hiding every day we were there. The Christmas tree and all the beautiful lights including the cookies and the hot chocolate that they had on the one day that we were there as well as the movie. Plus the lobby was something I just wanted to hang out in because they had all the cute tables and the breakfast was delicious. It had so many options and everyone that worked in the maintenance department as well as some of the kitchen workers were super nice. However, I do think that their desk people could use some nice manners. We got The complementary s'mores that come with staying there and that was great. Our room was awesome. We had the executive room with the fireplace and we loved it. We especially love that the bathroom was not located in the main bedroom so we didn't have to disturb anybody. The oven was amazing and everything else was just great

Clean and friendly place. If you are lucky enough to get Mary behind the desk you are in good…read morehands. Helped us fix a screwed up reservation. Bed was good and needed after a long drive.