They helped design and then printed the program for my mother's celebration of life. They came out…read morebeautifully.

I had an extremely frustrating experience with Pitch Black Printing that left me with a completely…read moreunusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie

It's been years since I've been to this specific UPS and it was to complete a bunch of Amazon…read morereturns on my own at the kiosk. I was reminded at the standout friendliness of the owners. I made my returns a bit complicated on my end and I was told, "we'll be here all day" with a warm chuckle. The female owner from whom I remember years ago was kind and asked if I needed any help lol. I wish this was within my route of going to UPS as I feel I would always have a good giggle and leave with a good mood. All of the UPS staff are attentive and nice but the Baring Blvd- UPS location is truly one of a kind!

Quick stop for an Amazon return. Greeting customers as each…read moreparty enters. Pretty busy location for a small store; I saw at least 4 employees all busy working and helping customers. Kevin was extremely friendly and helpful. I would definitely recommend his services ! I didn't obtain a picture of him since they were busy.

I didn't get my package today, even though I was home at the time FedEx claims they tried to…read moredeliver it. They claim there were "security retrictions." I don't know what they mean. I don't live in a gated community or HOA neighborhood. There was road constuction at one end of my street but not at the other side. Does this mean a FedEx driver doesn't know how to go around the block?

I sent some paperwork over via email to have copies made. I drove 30min to get to the store. A…read moregentleman was on his way out the door as his shift was ending. He showed the lady Allison, working how to print my documents. She stated that she didn't pay attention to what he showed her. Needless to say I'm still here 40 minutes later. Still waiting while she keeps helping incoming customers. She said " I guess I could call another store and ask them to walk me through it". I am going to patiently wait just to see how long this process will be. I am at a loss for words. I will not be back to this location.

Awesome customer service! I have placed several orders with Reno Print Store for personal and…read morebusiness, each order placed was needed to be quick, accurate and of course, of good quality - Sherry and the Team always provide exceptional results! Quality team really does a great job. RPS is affordable, trustworthy and transparent. Provide them a budget and they'll meet it every time.

Stopped in to have several name badges made for our non-profit…read more Staff were friendly and helpful. Easy to do business with and not taken aback by my lack of camera ready art work. I guess I hadn't realized how much simple name badges had gone up in price since purchasing several years ago. I remember the last time I purchased from a company that was local and unfortunately owners have retired, so that's no longer business option. Previously badges were between eight and $10, today the estimate was around $22 apiece. Now that's quite an uptick, especially for a nonprofit, to be coming up with for 13 badges. i went ahead and placed the order, because we do need the badges. But I think I might shop around further if I need another set made.

What a tragic "Dumpster Fire" (Sh*t Show) of a business. I…read moredropped off a package for delivery on 12/01/2025 with an expected delivery of 12/03/2025 on 12/02 I was still unable to locate the tracking number in the UPS tracki no system. I called UPS corporate who explained to me that the shipment had not been A.) called in for pick-up, B.) had not been dropped-off at an official UPS shipment warehouse, and C.) had not been picked-up by a UPS driver. I wanted to understand why the UPS store that i had shipped that package thru had taken no action. I called the store at 16:35 on Dec. 03. The girl who answered the phone put me on "hold" which lasted :28min until i decided to disconnect the call and call them back: The phone rang one time and went directly to a voicemail tree where I was unable to leave a message because the messaging system had not been set-up by the owner. If you have better options, and you do.. steer clear of this business. Trash begets trash.

They remodeled! This makes me so excited as this location really needed a makeover. Not only did it…read morereceive a makeover... they also added PO Boxes. They do have an Amazon device that allows you to scan your QR code, print the label and ship your package yourself allowing you to skip the line at the register for Amazon packages. The employees have actually been pretty nice to me each time I've gone in here. Like they actually enjoy their job. The service efficiency is so so. Sometimes they're quick and other times they're not but it's usually due to a customer needing extra assistance. I don't ever buy any packaging material at the store though because it's always so expensive. I do like where they're located as it's the closest one to me and I hope they don't ever move further south.

This place has great prices and amazing prints ! It was so quick and easy to do online and I had…read moregreat customer service! Will be coming back an highly recommend!

I totally judged this "book" by it cover. And I was wrong…read more For months when I was going up and down South Virginia Street I have seen the Pixels & Ink sign. I thought it was a computer ink store. This weekend I was walking next to the storefront and some artwork caught my eye. So I decided to go in and get a closer look at the art. Now I have discovered there is much more to this space. I met the owner, Hunter, who explained the concept. One, the business copies and reproduces pieces for artists who want to sell their work or keep copies of their one of a kind artwork. Seems no almost no job is too big. He offers digital services, in house custom framing, photo reproductions, and fine art canvas & giclée printing. Two, the wall space acts as a small gallery. I had missed the opening night of Moon Cakes & Hungry Gods by local artist Carline Young. Three, there is a small retail space for select artists to sell in. For this space there is an online application to submit for consideration. There is a "to go" spot on Thoma for quick pick ups. As well as parking on Thoma and inside the Stix complex. Take a few minutes and checkout the always changing art displays and products for sale.

Digiprint was absolutely amazing to work with! They helped us create beautiful handouts and table…read morename cards that truly elevated our event this past month. Their team went out of their way to assist us--even when some of our formatting wasn't correct--and handled everything with professionalism and care. Communication throughout the process was excellent, and they were incredibly accommodating with our last-minute requests. If you're looking for a reliable, creative, and customer-focused printing partner, we highly recommend Digiprint!

Digiprint on Longley Lane went above and beyond for us. A big chain printer completely ruined our…read morememorial programs at the last minute, and Digiprint stepped in to save the day. Not only did they get everything reprinted beautifully, but they actually beat the timeline they promised. Their customer service was warm, understanding, and truly outstanding in a very stressful situation. I can't thank them enough--this team is professional, reliable, and genuinely cares about their customers. Highly recommend them for any printing needs! Their prices were half what the big chain charged with twice the quality!! Wow! Wow! Wow!

I had a very pleasant experience with Alec, the Sales Representative & Printing Expert who was…read moreabsolutely Amazing! I have been trying to get some business cards printed. I have been to three different places and didn't get much help. In fact, I went to Fed Express, near Whole Foods, and I spent 2 1/2 hours design designing my business cards and when I attempted to process my payment, I was unable to finish with the payment. Their computer kept going offline.There was one associate at Fed Express who was busy with a customer so all of my hard work was deleted! I am very happy with Alec!

I went to the Office Depot in Northtowne Shopping Center in need of a new office chair. I had…read morepreviously gone to Staples on Plumb Lane and was very disappointed by the cleanliness of the store (or lack thereof), as well as the lack of assistance from any employee. I was in the store for 45 minutes or so and was offered zero help, so I left and went to Office Depot. A young man named Hawk helped me right away. I picked out a chair, he went and grabbed the box for me out of the back, rang me up on the register, and then carried it out to my car. I had such a pleasant experience here compared to my visit to Staples. I am happy to give them my business because of the guy that helped me out. Thank you!

So how many of you have went away on a trip or vacation last minute and forgot your charging cord…read morefor your laptop?! Not a lot available here in town and you know it's gonna cost you so I was so glad to have found this place in town. He was very helpful in all things computer. I just needed a charging cord but witnessed him helping someone in shop on their laptop with a virus or something and he was so very helpful. He will let you even try the cord to make sure it works ok in the store since some brands are picky on after market items. We needed one for a HP computer but in searching through town he was the most conveniently located. Thank you for your professionalism and knowledge. Thanks for your help.

The service was absolutely great!! Kevin was very friendly, very accommodating, responded via email…read morepromptly, great value and price, and helped us get some things done quickly for our wedding. Thank You!!!

They always quickly fill our orders and complete the project well. A quick turnaround is necessary…read morewhen trying to bid projects.

Rick's AEC printed the best in town! Quality service with lightening fast turn around!…read more I can't say enough good things about this place, the people their are friendly, Rick the owner is a great guy, always serving his customers with great service, Jason is anther employee their who I deal with ALOT and he is so quick with print jobs I request to have done! They have free water in the fridge for customers and also the lady by the door always has a jar of delicious red and white mint candies! Great location with very easy parking! Keep up te great service and quality of work!