Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

Customer service is pathetic, nobody ever does what they say they're going to do and nobody ever…read morecalls you to let you know what's going on. I would not buy a water balloon from these people.

From the owner: Midnight Sun Spas provides pools, saunas, spas &hot tubs, pool tables, & infrared pool heaters in…read moreMankato, MN.

Handrail. We purchased a handrail from Thatcher for the salt water hot tub. In less than 3 years…read morethe handrail broke because of rust. We were informed the warranty was no longer in effect. Hoping there might be some consideration for purchasing a new replacement - there was no offer and it was suggested we call the manfacture. The manfacture only interacts with dealers. Thatcher's response when asked about our options of purchasing another, better quality handrail - was "we don't have other options and don't sell many handrails". It was a frustating. We pruchased a handrail that fastened to the steps for $50 vs our Thatcher handrail that had a plate that slid under the tub for $300. Given our experience, the $50 is a better design for less $$$. Other Experiences. Our other experiences - purchase, install, maintenance have been good, no problems/concerns.

Thatcher installed a pool on my neighbor's lot and in the process encroached onto my property and…read moredestroyed my lawn adjacent to the neighbor. Thatcher didn't even contact me or request permission to encroach. Called them to tell them they were encroaching/trespassing and I was told I was supposed to be contacted before they started, and was told any encroachment damage would be repaired. What a way to do business! NOT!!!!!!!!

Our liner, made by Latham and installed by Performance Pool and Spa lasted about 1 year before we…read morenoticed that it was defective. I tried for years to get it replaced for free because it was defective. NOPE- wouldn't do it. Performance Pool and Spa won't even respond to the letter our attorney sent. DON'T use PPS, they won't stand behind their product!!! See all those very straight lines? Shift them over at the cut/creases and they make long straight lines across the entire pool but according to PPS and Latham that's not considered defective?!?!!

Price gouging at its finest! Expect to pay double what the cost for chemicals are. Get your water…read moretested and get the chemicals somewhere else. Such nonsense

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

Move over PoolWerx (former Performance Pool & Spa), there is a new pool sheriff in town…read more First year, using their services and they have been great. Their prices are hard to beat and the service is absolutely stellar. Had them perform multiple services this year and they were very prompt with communication, scheduling and then getting the work done. I would highly recommend them anyone who owns a pool. P.S. - they have a weekly chemical program for which the cost is very comparable to essentially if you were buying chemicals from a store yourself!

From the owner: Sparkle Pool is a local, family-owned swimming pool and hot tub service serving the metro area. Our…read morestunning showroom is conveniently located, and our experienced staff is dedicated to providing our customers with the best products and services the industry has to offer. Looking to transform your backyard? We specialize in custom in-ground pools, from design to installation, as well as liner replacements, auto cover replacements, and essential pool maintenance and repair services to keep your pool in top shape. We also offer professional pool chemical service, ensuring your water stays balanced and safe all season long. We're also your go-to destination for hot tubs, featuring the luxurious Caldera Spas line. Whether you're in the market for a new spa, need hot tub repairs, or are looking for filters, covers, chemicals, and accessories, we have everything you need to keep your spa running smoothly. Beyond pools and hot tubs, we offer above-ground pools, swim spas, Polaris and Dolphin pool cleaners, pool toys, skimmer and pump baskets, and all the necessary chemical supplies to maintain crystal-clear water. No matter your backyard vision, our team is here to help make it a reality. Stop in today and let us create your perfect backyard paradise!