READ BEFORE RENTING FROM THIS PLACE!!!! Unless you want your stuff stolen from you.
Where to start? When I started the business was changing hands and their site wasn't working which seems to be amended now, however, the unit I rented was unavailable- which resulted in me having to switch to another unit. I have informed them multiple times of the stuff being in a different unit which has been recorded per the quality assurance notification "Your message may be recorded for quality purposes"-.
During their inspections/maintenance, my lock was cut, my stuff has been touched and is now missing. These belongings were trusted to be here while I was dealing with medical emergencies for about two months. My entire apartment being put away within. Regarding the fact I have informed them of the unit switch, these people chose to neglect to listen to the entire calls, accuse us of lying, and drag their feet to find my belongings.
During this time, we have been told multiple things that do not corroborate- like their cameras are working, they work "sometimes", or they don't work at all. They outsource their maintenance team and I have not received an update in two weeks just to ask maintenance to come by and look through a few units. Even in passing they said they'll just throw your stuff in a dumpster, straight from the manager's mouth.
With full earnesty, it is in everyone's best interest to stay far away from this business. They are not local- instead remotely managed. I believe their cameras are dummies- fakes for security. They cut locks without keeping note, and change their stories to serve their needs. Just to get someone to unlock a few units to try and find my belongings which are memorabilia, furniture and other such has been a nightmare. It shouldn't take more than 72 hours for someone to review footage, calls, and send someone to open a few units to locate personal belongings, but now it's nearing two weeks. Even if they change the cameras today to real, I wouldn't trust them. We've had a few people call them only to get different answers per individual. There's no consistency. I'm sure this'll change now that I'm airing their dirty laundry. I would assume there's no real protection.
Don't bother calling them to ask about the cameras, they'll say whatever gets them a sale. If you are doing business, move your stuff out to someone's basement or a more reputable business.
I am still waiting for my things to be found, for my answers. I will update my reviews as follows, but I hope this review serves as caution. The police are already aware of this situation.
If you want to be certain your urns, your family's last gifts to you, your wedding certificiates, etc are all safe, take them somewhere else. Stay far away from this business and protect your items.
If the actual owner of the business reaches out to me to resolve this situation, I'll be happy to share everything I know so they can amend this. If my belongings are found without damage or anything missing, I will honor their just dues and update my review, but my point until then stands. In the mean time, I am just an autistic woman mourning my furniture, my gifts from dead relatives, memorbilia of those who are no longer with me, my books, my dvds, my wedding certifications, my tools. Everything I have built up from my life is in Narnia at this point. I am heartbroken and confused. read more
