I called on a Saturday afternoon and he was here within hours. Septic tank emptied and gone within…read more45 minutes. No extra charges for it being weekend.

They more than doubled their price from what they lead me to believe it would be!…read morePaid $670 for what should've been a $300 easy service call. Although the service only took an hour and 10 minutes, they charged me for two hours and neglected to ever inform me that their service fee was an hourly rate of $195 and not a one time charge. After speaking with Kathy in the office, she refused to budge an inch on the price and told me "it is what it is" and had no concern for starting a long-term relationship with a service contract and beyond... Very poor management decision to turn down a long-term customer and price gouge me on the first visit. Terrible company management!

Alex at Eaton Inspections is truly a dream for anyone going through the home-buying process. He was…read moreincredibly thorough and clearly knows his stuff, but what really stood out was how he explained everything in simple, everyday language. I never once felt confused or overwhelmed. The inspection report was super organized, easy to read, and packed with great visuals. His equipment is top-of-the-line, and you can tell--he catches things others might miss. He also offers more services than most inspectors and actually takes his time. Nothing felt rushed or glossed over. If you want an inspection you can trust, Alex is your guy. I'd recommend him to anyone.

Alex is extremely experienced (he said at this point he's inspected nearly 10,000 homes) and it…read moreshows. He's knowledgable, professional, and thorough; in short, honest with a sharp eye. Our inspection report was highly detailed yet easy to read and work with for us as new homeowners. He answered all my questions (and clarified things I wouldn't have thought to ask about) immediately after he inspected the home and was very available for questions over the phone after he sent us our report. I was also impressed with how well he understood older homes (ours is an 1890 Victorian). Would work with him again for another home purchase without hesitation.

Spone with Sam about pricing. once I scheduled Sam called back with the time the crew would…read morearrive. She answered some questions for me and was very kind and helpful. The crew arrived just when she said they would. They did a great job. They were quick. I loved the great customer service I receive. Thank you all so much!

Was supposed to receive service last week. Received a call midway through the 5 hour window we were…read moregiven stating that they would have to reschedule. Tank was pumped today and we were charged $100 more then we were quoted. When we asked for them to them to honor the price that we were originally told especially since we were flexible with rescheduling the company refused. They also did not clarify that they quoted us the wrong price until after charging our card. Their misquote was not our error and they should have honored what we were told. We will not be using this company again.