Learned today that the drive thru is open daily at 7:30 am daily. Makes life a little easier as I…read morealmost always pass by before the standard 9:00 am opening. Though visible from the road, there is no actual entrance from route 20. You must get off the main road and enter from the rear.

I LOVE this bank! The tellers are friendly and know me by name. They offer quick service and are…read morealways helpful. I have lost my debit card about 8 times (over the years) and they are always willing to help me cancel the old ones and get the new ones a.s.a.p. They give my daughter a sticker and I enjoy using this bank, for my banking needs. I don't go anywhere else.

Rates and services on par with other regional banks of comparable size. Enjoy the community feel…read moreof a smaller local bank. Since 1850! This location has a friendly and efficient staff. Drive-up ATM only. Well designed parking lot. Support local banks and credit unions!

So I was on my way to meeting up with my home inspector, needed to get a cashier's check and…read moreconveniently placed down the street from where I bought is this bank. So I pop in and ask them to provide this cashier's check and was told that I needed to have an account with them. "Really?" Well, you have just helped too expedite my decision to EVER open an account with you! I likely would have done business with this bank but will NEVER on principle alone. So the fee for a cashier's check runs over $10 at many banks...I guess they were too busy... seeing how I was the only customer in the building...and to collect a $10 fee to print out a check in 5 minutes was asking too much? What a JOKE! So while I will be living right down the street for the next 30+ years in my new home, I certainly will never engage in any business with this bank!

Friendly Tellers! Nice small back that does not Fee me to death…read moreWhenever I've had issues they are quick to help. Top notch service!

Only giving one star because no stars is not an option. Bank incorrectly applied payments to an…read moreaccount. When we questioned them we were provided different answers every time and the employee helping us even stayed she couldn't figure out herself. Not very reassuring from a bank. Will never invest money with a bank I cannot trust.

I love my small town bank. Real free checking and great customer service. I stop at this branch…read morefairly often. The tellers are always friendly, . The customer service here has been awesome. They've handled a few problems for me quite painlessly and have helped me open accounts for my kids with ease and little wait. Two ATMs located here. One at the entrance (located in the rear, along with plenty of parking) and one drive thru.

I have only had an account here for six months. I showed up one minute after closing and the teller…read morewho was standing by the unlocked door, a large unfriendly woman with a short blonde haircut told me that she cannot let me make a deposit even though there were customers inside being serviced. As it was my mortgage payment I explained to her that it was urgent, she didn't care. There were customers inside being helped at the desk. I wasn't asking them to open up a window, just to let me join the other customers they were already helping. it shows a complete lack of customer service, courtesy, and basically logic that she couldn't help me in this circumstance. Their commercials advertised small bank service and customer relationships being their primary values. That is not the case with at least the branch in Oxford MA

The Southbridge Credit Union will summarily cancel your account when their security fails. Any…read morefraudulent charges that get by your security will be viewed as your negligence.

THIEVES. The way they talk on the phone, the way that they don't let you speak, the way that they…read moredon't explain things clear enough, it's like they don't want you to be their member. Their overdraft fee policy is absolute BS. They continue to rob and at many times do not sympathize. I will most likely be leaving this bank promptly. I have had enough. The kindest experiences I've had was probably walking into the Sturbridge branch. Even then, phone calls with SCU have not always been pleasant.