I love my small town bank. Real free checking and great customer service. I stop at this branch…read morefairly often. The tellers are always friendly, . The customer service here has been awesome. They've handled a few problems for me quite painlessly and have helped me open accounts for my kids with ease and little wait. Two ATMs located here. One at the entrance (located in the rear, along with plenty of parking) and one drive thru.

I have only had an account here for six months. I showed up one minute after closing and the teller…read morewho was standing by the unlocked door, a large unfriendly woman with a short blonde haircut told me that she cannot let me make a deposit even though there were customers inside being serviced. As it was my mortgage payment I explained to her that it was urgent, she didn't care. There were customers inside being helped at the desk. I wasn't asking them to open up a window, just to let me join the other customers they were already helping. it shows a complete lack of customer service, courtesy, and basically logic that she couldn't help me in this circumstance. Their commercials advertised small bank service and customer relationships being their primary values. That is not the case with at least the branch in Oxford MA

Learned today that the drive thru is open daily at 7:30 am daily. Makes life a little easier as I…read morealmost always pass by before the standard 9:00 am opening. Though visible from the road, there is no actual entrance from route 20. You must get off the main road and enter from the rear.

I LOVE this bank! The tellers are friendly and know me by name. They offer quick service and are…read morealways helpful. I have lost my debit card about 8 times (over the years) and they are always willing to help me cancel the old ones and get the new ones a.s.a.p. They give my daughter a sticker and I enjoy using this bank, for my banking needs. I don't go anywhere else.

someone hacked my account and they would not give me the $230 that was stolen. they do not care…read moreabout their customers! dont recommend

I've gone here for years and the staff are wonderful great service when I called they take care of…read moreeverything for me

This is the best small town bank. They only have a handful of locations between Southbridge and…read moreWorcester. I have been using this bank for about 13 years and would never change it unless I move completely out of the area. Certain offices have extended Saturday hours and hours on Sundays. They are always very friendly and helpful. They have a great offer when use your debit card along with complying with some other things you can get a better percentage rate on your checking and get reimbursed for all ATM fees. I would recommend this bank to everyone

I would not recommend this bank to anyone. I was a faithful customer for 5 years when they left my…read morehometown I stopped using their bank but kept my account open. A few years later they decided they would switch my free checking account into a pay per month checking account. I had about 50 cents in my account before this and I now have a large debt because they have been charging me monthly fees for an account that when I signed up, was free.

Great banking institution. The whole family has had accounts here for years as well as car loans…read more When my kids got old enough to need checking accounts and student loans, this is where we went. Very nice staff. Nancy in the Douglas branch is the best.

From the owner: Webster First Federal Credit Union provides banking and lending services at our Douglas,…read moreMassachusetts location, conveniently located at 282 Main Street. Open a checking or savings account or apply for a loan today.

Someone hacked my account and they wouldn't give me back my $230 as any other bank would. STRONGLY…read moreDO NOT RECOMMEND! THEY DONT CARE ABOUT THEIR CUSTOMERS ! Will be cancelling my accounts!

I have been a loyal customer of Webster 5 since I moved to MA in May of '98 and this by fat ids my…read morefavorite branch. You walk in and the first thing you see in Nancy's deck. Unless she's on the phone, expect a warm greeting. She always has something for the kids, sticker, lollipops, and last time we were in, silly bands. No matter how long the line is, the wait is never bad. There are always plenty of tellers working. They offer truly free banking and I love them for it. I will continue to do my banking here and be treated like a king.

Great customer service and fast service ! Just wish their hours of operation were later.read more

Terrible customer service. The "manager" on today had zero idea what she was doing. Caused us to…read moreneed to make 2 separate trips and make our own phone call to customer service (which she scolded us for doing, because "we didn't need to do that as she had already - incorrectly- answered our question") Finally, when she stormed off to check again at our request, she sent her poor employee back out to tell us we were actually right and the deposit would go through no problem.

I don't know why this bank gets negative reviews. Honestly, I have had great service. My daughter…read morehas Autism and they were helpful with setting up a joint account for her and myself. They answer all my questions kindly and respectfully. I find the staff considerate when I do have to deal with an issue and feel stressed out. The website is well done. It is easy to look at the accounts easily rather than having them buried under layers like Bank of America does on their site. Don't disregard this place so easily. I often use the Southbridge location. Maybe that affects things with different personnel. Trust me, they are worth doing business with. And it is comforting in this big world to go where Everyone knows your name and is always glad you came.

The "stars" name for this review summaries the services of this bank best - "Could've been better"…read more This basically summaries the outdated banking system that they offer, the limited services they offer on the online banking app they provide - but they are not shy into charging the new fees for the insufficient funds (days later - $32) for transactions they post (delayed). Not trustworthy at all in providing accurate and up to date services.