Be Aware. Take pictures of your wheels before you allow work to be done…read more Reach Tire's ownership is not putting the customer first. I had a horrible experience with this business. I went to them to have a new set of wheels installed and the month old wheels on the vehicle removed. After the service both sets of wheels showed damage in the form of scratches around the perimiter of the wheels. The brand new wheels were also covered in sealant, grease and grime. It appeared there was little care and effort applied to the work. The manager and customer service representative were apologetic and very accomodating. This business is lucky to have Andy and Mal. After sending pictures to the manager, he committed to repairing the brand new set and possibly buying the month old set off of me - he communicated the owner wanted to see them himself. After viewing the month old rims, the owner formed the conclusion that they were "used", that the damage was pre-existing and that it was not caused by his employees. Strangely he then wrote, "the damage is extremely faint and minor". I wonder if he would feel the same if the wheels belonged to him and he had paid to have them removed. He formed this conclusion without seeing the rims before the work was performed. The abolutely insane part of this scenario is that the scratches are identical on both sets of rims. When pics of the damage are viewed side by side it is undeniable they were caused by the same tool/process/force. I am struggling to understand how he is willing to take responsibility for the identical damage done to one set, yet not the other. His words suggests he believes a certain level of damage is acceptable. Further, he insisted that the process of powder coating the new set was going to result in a better finish and he was happy to pay for that. In fact this never happened and they were instead simply spot repaired. Through this process I had to provide an alternate set of rims to be used while the others were sent away, and I spent 3 weeks waiting for the turn around (which was promised to be 1-2 weeks). During that time there was zero communication. Further, the owner never reached out to me to discuss the issue or see what my expectations were to make things right. Instead he had his manager text me his decision, and said I could call him if I wished. A good business operates by initiating tough conversations and reaching common ground through effective communication. This owner did neither of those things. Reach Tire's owner hid behind a claim of being a, "small business that stands behind what they do" without actually doing so. There is something wrong when a customer pays a business money, has their property damaged and is then made to feel they have done something wrong. As I said, take pictures before you allow this company to work on your vehicle. Shocking.

From the owner: Call today for an estimate 236-852-8473read more

First class service all the way. My family and I all use Integra and have always left happy and…read moreimpressed. Fully recommended!

Just bought new winter tires. Service was excellent, great price. Staff helped me pick the right…read moretire for my needs. Highly recommend these guys!

Great service! I called last Saturday as my exhaust was falling off and they fit me in first thing…read moretoday (Monday). Only took 90 mins and that includes the wait for parts from Napa. Very professional and friendly. Highly recommend.

I was visiting my cousin in kamloops and blew a tire on the side of the freeway. I had contacted…read moremy cousin and her fiancée and they were on their way to help. Meanwhile a very kind gentleman, Conner Petrie, who works for ok tire kamloops stopped to help change the tire. Though i knew how to and was in yhe midst of changing it, i was doing so with the meager tire uron supplied with yhe car. Conner used his power equipment to quicken the change. I offered to pay him but he refused. Out of his generosity to help others, i am thankful he offered his help. Thank you again for the assistance Conner

I brought my car in for a check engine light and an oil change. There were issues with the…read moreparts...no fault of City Centre at all...my engine seized. Keith went above and beyond to make everything right for me. I would recommend them to anyone and will continue to take any of my vehicles here. Thank you all for your commitment to great customer service!!!

My car dealership said I needed to replace my CX3 front disc plates (6mm), pads and calipers at a…read morecost of over $800. I obtained a second opinion from City Center Auto Service. They said the front brakes were fine and they didn't need to be serviced. City Center saved me from spending + $ for an unnecessary brake job; they charged a very nominal fee for removing , replacing and checking all 4 wheels. Honest, efficient, friendly service. Recommended to me by my numerous neighbors. I highly recommend too.

I originally dealt with their Victoria street location. Getting tires changed was no problem. Went…read moreback to same location a week later to replace rear brakes and to get them to look into why the rear passenger tire was losing pressure. They literally wasted my one day off and gave me the run around. To make matters worse I don't think they even bothered to properly check the tire as today I ended up going to their Mt Paul location and got charged $40 to repair a valve on a tire that wasn't even 2 months old that one of their stores failed to fix. I should have waited and gone to Integra to get my tires done at least when they fix a tire you had purchased from them they don't charge you. So big lesson learned will never be dealing with Kal tire ever again

I have been coming here for tires, rims and tire changeovers for many years. They honor work done…read moreat other Kal Tires for warranty, and once you figure out how the system works (need to book in advance and if you want a quote, it can take a few days sometimes) then its smooth sailing. I would recommend this location if you have a ride to get to and from it for your appointment. The staff are usually very helpful and the pricing is always upfront.

They are the best tire repair shop i have ever been to. I was driving my car and traveling all the…read moreway north from Los Angeles. In the morning i found my right front run-flat tire was punctuated by a big nail. I right away yelped and located this beautiful tire store to have them took a look at my tire. For less than 30 minutes, they fixed my tire with very reasonable price that for a price even lower than in Los Angeles in before. When my tire was punctuated, my schedule was pretty very urgent for heading to Banff. However they fixed my tire promptly, therefore they are surely the best in my experience.....

Had an alternator replaced. Died less than 3 months later. Which in turn our battery died. Took it…read morein to get checked was assured it was not the alternator. They told us it was the battery. Replaced the battery for close to $300 dollars. It ended up being that the alternator was broken! They then decided that the battery must have killed the alternator. Even though they tested the battery when the alternator died the first time and it tested fine. To add to this after the first alternator was put in there was a strange plastic/rubber burning smell when we drove it away. So we brought it back right away. They never found what caused the problem, but the smell did go away shortly after. So after everything we tried to get them them to cover the battery, which they told us originally would be covered if it was the alternator that was broken. But they declined to cover it. Not overly impressed and I will not bring any more vehicles there anymore.

Got a flat, they got me in first thing in the morning, excellent customer service, these guys are…read moreawesome, go see them! Would definitely recommend

Horrible service, spent tons of money with them, one day they called and said we are not making…read moreenough money off of you and we are ok with losing your business, probably the silliest thing I have ever heard!!!

Barry is great to deal with. I had lots of trouble with my tires tire pressure sensors. They…read morefigured it out and gave me a great deal on a replacement which was half the cost from Tesla. Always punctual with tire rotations and repairs. I would recommend this shop as reliable and understanding.

I asked for an oil change and a wheel alignment. I got a call saying they could not do the weel…read morealignment as my ball joints had too much play in them. I told them to just do the oil change whi h was pricey to say the least. I took my truck to a mechanic that ive known since high school who said "There is no play in your ball joints man...wth?"

On my last trip to Sun Peaks my Dodge Megacab's transfer case became stuck in neutral. Turns out…read moreit was just the switch. These guys are professional and courteous. I had my truck back the next day and was good to go. Would recommend using their services.

Very courteous, repaired quickly and reasonable price. Definitely will go back. I had an…read moreaftermarket cruise control put in my Jeep Wrangler and a wheel alignment check.