I'm honestly disappointed and frustrated with my experience here. I found out our family insurance…read moreplan offers a Gold's Gym discount, so I tried to apply it to my membership when signing up. My wife is the primary policyholder and submitted the required form with my date of birth, phone number, and all the ID numbers. However, Gold's Gym staff kept insisting my name had to appear on the submitted form--even though the form is generated by an automated email system that only shows the primary policyholder's name no matter what you do. I also had my insurance card (showing both our names) and my ID available, but that still wasn't enough. To add to the frustration, when I tried to talk to someone higher up--like the owner or a manager--to get some common-sense resolution, I got absolutely no help. It was like talking to a brick wall. And to top it all off, they don't even offer a veteran's discount, which I find unbelievable in this day and age. I'm only going to this gym because of the insurance rate, but the sheer lack of common sense and customer service has left me really disappointed. I hope they can improve how they handle straightforward situations like this, because it really shouldn't be this hard. They get two stars just because the equipment is kept up.

They've replied that someone attempted to reach out to me, but never did. It's ok and no longer…read morenecessary. The person I encountered threw out number of prices. Never gave me a printout on anything about memberships. Didn't show me around. When I ask if I can meet the trainer, she said I had to be a member! That was my whole purpose of coming into that gym. Money is not an option. I literally pulled up in a G wagon that I bought for my 15-year-old daughter. So I'll just spend my money elsewhere. I have plenty of money to hire a Personal Trainer to come to my inside home gym . Wanted to support someone in a community, I guess I'll do as rich folks do and hire someone to train me in my home gym. I don't recommend this gym. 100% they reacted the way they did because I am an African-American female.

I've never been the type to like to workout. But here it's different. The motivation you receive…read morefrom the trainers and the encouragement you receive from those working out right next to you is amazing. I'm coming up on my year anniversary and I'm so amazed that I'm still sticking with it. I wake up and go 5 times a week, not because I want to all the time but because of the accountability of those there who keep me on my toes even when I don't feel it. They definitely encourage you to push past limits you've set for yourself and continue to move forward and up as you go.

This is a great place to workout. The trainers are friendly and knowledgeable. Very clean…read morefacility and great clientele. I highly recommend.

Unfortunately, I had to cancel my membership due to the lack of variety in class time available…read more And then there is an 3-4 hour wait for the massage chairs which people lined up waiting. I was expecting Lifetime lap pool but it is the smallest pool with people standing around talking/lounging. Rules state no shoes in the dry sauna but everyone ignore it with electronics and shoes inside the dry sauna which isn't getting routinely cleaned. Yikes!

I've been a member at OneLife since they opened, and overall, I've truly enjoyed my experience. The…read morefront desk staff are always extremely welcoming and kind. And even Jennifer. I haven't trained with her a day in my life nor had a long conversation, however, since the beginning-she has always had a contagious smile and energy about herself that makes you love her and want to know who she is! The amenities are great, and I've really enjoyed the variety of classes offered. I haven't tried all of the classes, but my favorites have been BodyPump, yoga/yogalates, Spin, and especially Burn on the Turf with Deeno. His class had an incredible energy--it was challenging, high-energy, unique and he was always encouraging, motivating and would brighten up everyone's day with his vibrant spirit. It was genuinely one of the classes I looked forward to attending regularly. That said, there are a few things that have been disappointing. First, the parking situation can be ridiculous, especially during busy times. I've honestly started wondering if some of the dirt/grass areas could potentially be utilized as overflow parking. Second, I don't understand why they won't change the water filters or consistently have towels available for use. I also recently signed up for one of the personal training promotions. Unfortunately, my trainer was late or canceled on a couple occasions and seemed to have forgotten about my last two 30-minute training sessions. That was disappointing, especially after paying for the package. However, I will say that trainer is very knowledgeable with his gift. I respect him- but not the fact I didn't receive what I paid for. Should be, but it's not a huge deal. Let's just say I won't be paying for more packages in the future. Another thing I've noticed from a member's perspective is what appears to be a noticeable difference in how certain employees are treated. Management may not realize how much customers can see from the outside looking in. Some employees seem to receive significantly more recognition, opportunities, and visibility than others--whether that's consistently being featured on social media or being allowed to host classes that aren't even listed on the app for all paying members. It creates the impression that some employees are valued much more than others, and that's difficult to overlook. As a leader at my own place of work- who leads with humility, these things are very important to me. There isn't one employee who would be able to tell you they are not seen, heard nor valued. Lastly, I was extremely disappointed to hear that Deeno is no longer with OneLife. I don't know what happened, and I don't want to speculate about the circumstances. However, I will say that as a member, it was obvious how much people valued him and his classes. His Bootcamp had a following and brought a level of energy and community that was special. It's genuinely disappointing to lose an instructor who made members excited to show up and work hard. Overall, I still think OneLife is a pretty decent gym with a lot to offer, and I'll continue going for the time being. I just hope management takes some of these concerns into consideration, especially when it comes to recognizing the employees and instructors who make such a positive impact on the members. Thanks, OneLife

Always welcoming and friendly as you enter every time. I appreciate the clean environment and the…read moreamenities like coffee and sweets. Instructors Ms. Angel and Ms. Jayla is my preferred at this location, the energy and the level of intensity is exactly what I needed.

I took the Intro to Reformer class earlier today and absolutely loved it! The studio was clean and…read morestaff members were friendly and kind. Who knew 30 minutes of an intro workout class could go by so quickly? I'll definitely take another class whenever I get the chance!

The reason I am giving them the one start review is that they would not stop charging my credit…read morecard after I cancel my membership. You shouldn't really be making money if you are not providing any service after all. Terrible experience to have to cancel my card in order to get rid of them. You might have good equipment but why should you charge me if I am not using it anymore?

Silver Sneakers classes are great!! The instructors are all…read moreeasy to follow and helpful!

Great experience for me. The staff is knowledgeable and dedicated. They want you to succeed. I am…read moreon a long journey to re-shape and lose weight. I feel very confident that I will get there.

Maybe Golds or LA Fitness would be better. My wife and I signed up for what they called boot camp…read moreclasses which the first week went great, but after a week, the owner and trainer started to put up lists of exercises on a chaulk board and walked away. It seemed that the point of getting us in the boot camp class was to pull people into their personal training programs, but then they stopped putting the time into the class they signed people up for. This is a very small facility, I'd drop by before signing up for anything to make sure you know what you're getting into.

Trainers are great, workout is tough, but is is what you need to see changes in your fitness…read moreroutine. Unlimited workout 6 days a week

Crossfit Goat is an awesome gym. They do not force you in a contract like other gyms do. They…read moreencourage you as your working out. I'd highly recommend this gym if you're looking for a good gym to go to.

Decent gym, even when it's crowed you can get your work done. Just wish they had more options.read more

Management at this location needs training. They don't talk…read moreto the members to see how things are going. I've been there since March of this year and the management that did care have left. If it weren't for the trainer, I NEVER would have joined. I dont see the purpose of this particular management team other than to collect money. I will not return to this location when my year ends. I would advise to do the free 7 days before joining.

The Hamilton Mill staff members and coaches are very nice and friendly!…read more The facility is always clean and welcoming.

Thank you so much for a great first experience! This was my first day at a gym EVER (let alone my…read morefirst time at Orange Theory), and the staff I interacted with (Jarrod and Matt) were so sweet and encouraging.

Love this workout facility!! The women are awesome and super friendly! The Trainers are very…read moreknowledgeable and took plenty of personal time to make my workouts the best they can be!