I haven't had WesTex connect in years so when I had $75.66 taken out of my account on a Saturday, I…read morecalled Monday morning and was told all the details - name address, different card used the previous months to pay this person's internet (all on-line pmts!) and this was just probably a mistake on their customers part so they would call her and since it was still pending, it wouldn't go thru. It did! When I called back, the billing supervisor told me I could dispute it with my bank - I already did and apparently they disputed my dispute!! She said because it was used as an online payment, they would do nothing about it!! Are they THAT desperate for money??? Customer service sucks as bad as their internet service!! The address they gave me for the person using my card for an on line internet payment isn't even a valid address! Its a field just outside Sweetwater. And I sure can't find the person who uses multiple names on that account! The weird part is one name used is my husbands Aunt who has been dead for years and we had no connections to her in over 40 years!!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots…read morefrom my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here!! 5 Stars!!

There is no voicemail icon to let you know there's a voicemail. I could not call my bank to talk to…read moresomeone there. They told me it was because I had optimum.

I just want to echo all the reviews here. Terrible customer service on the phone. Seems like the…read moremonthly charges increase every time their internet service goes down. Recently cancelled service at a rental unit I'm selling. I had to drive over 60 miles to drop off the equipment. In the process of switching the rest of my services to Star Link for internet and a streaming service for television.

I have tried to get a response repeatedly from NTS. The service in my entire neighborhokd has been…read moredown for 10 days. Can't even get a call back. Poor service.

Does not live up to what's promised. I hate the local cable company (Suddenlink) and was looking…read morefor a comparable high-speed alternative so I gave Clear a try. The guy at the retail center on Southwestern seemed really nice. He told me I'd get 6 meg downloads and had 30-days to try it out during which I could get my money back if I was dissatisfied. I was promised 6 meg speeds but I only got like .71 or something like that on average. I called the store on Southwestern but they said I'd have to call tech support for help. Tech support is awful. You get someone in like India or somewhere that can barely speak English and that you can, in-turn, barely understand. In hindsight, they know their product is flawed and can't perform what they're promising so they hope that they can just put you off enough so that you'll accept what you're given and go away. At first I was told that as a new account I would have to wait a couple of days for the connection to establish its full strength. I knew this was total b.s. but after staying up late to get through to tech support I had to go to bed for work the next morning. So when nothing improved I called back and Rashid or whoever had me do a bunch of basic stuff like unplug the modem, none of which improved the speed and all of which I had already done on my own. They finally 'escalated' my call and I was told that a supervisor would research my issue and call me back. Of course, you already know that nobody ever called me back. That's a given. When I eventually called them back I was put through to multiple people who kept passing the buck. I finally got someone in America. He told me that Clear had been drastically over-sold in my area and that's what was draining the connection speed. He also told me that there are no plans to add any additional towers in my area to relieve the congestion and he flat-out told me that I should return the equipment and get my money back because there was no hope of improvement. (Yet Clear keeps on selling their product here!) But when I took everything back to the retail store on Southwestern the guy who initially seemed so nice and helpful wouldn't do anything when I returned. He said I'd have to call the national phone number and arrange my return through them. He said the retail store only sold subscriptions but couldn't accept returns! So I called the national number to cancel and was told that I'd be pro-rated for the two-weeks I had the service, even though the service did not meet up to the standards promised. I complained all the way up the chain but they were relentless and I did not get a full refund. Clear sucks the big one.

I don't know if this update is a review for Taylor telecom or yelp but 20 minutes after this post I…read morehad the most amazing tech on-site, who was polite, honest and efficient. Now we have internet. For future reference Taylor telecom... just communicate. We went thru that storm. We understand the far spread damage and understand it may take days but also understand we have broken fences, missing barns, damaged roofs, neighbors in distress... we just need honest and open COMMUNICATION. Waited weeks for them to arrive to put in our internet. They broke the main waterline going to our house. Took weeks and several phone calls before they completed fixing the waterline. Everything was going ok, had to reset the box weekly, but not terrible. Had a big storm in the area and called to tell them that our internet was out, figured their equipment got fried somewhere. They said "yes it's an outage, be patient, we have crews out working on it". Waited thru the weekend with no communication and still no internet. We call back on Monday "oh there's not an outage, there's just a lot of people with problems but since there's no ticket your not even in line to get fixed" they finally made a ticket and promised someone would call because there are people working thru the holiday. We call back again "oh no one will call you today it's a holiday". Taylor communication is the worst at communicating with each other let alone their customers. Not a terrible service until the slightest hiccup happens then you will not get any reliable information and certainly not the service your are paying for.

Great Internet service provider. Have used them for over them for over 5 years. Have not had many…read moreissue but when we have, they have always been fast and courteous with service.

It is 5:30 and this business is open till 8:00 tonight. I have called twice and after a few…read morepreliminary questions the system hangs up on me! This is a phone company! Come on your phone should work!!!!! Or is it set up that way purposely?

Worst experience I've ever had in a Verizon store. (We've been w/ Verizon over 15 years.) My iPhone…read morehad a black screen. It would still ring/received text, but screen stayed blank. The FIRST thing the girl asked me was.... Did u pay ur bill on your phone?!?! (WTF) Yes! I paid for my iPhone IN FULL! The same day I got it. After she insulted me. She talked w/ her coworker who "tried" to help. They decided the best thing to do is.... to go to a repair shop to get it fix. I returned home & looked it up on YouTube....found a easy step by step on how to fix it. It now works great! So don't waste ur time w/ the Abilene Verizon employees on southwest. You're better off with YouTube. *Note to Verizon employees: You should Look up customers accounts FIRST. DON'T assuming they don't have money to pay their bill. Worst costumer service EVER!!!