Does not live up to what's promised. I hate the local cable company (Suddenlink) and was looking for a comparable high-speed alternative so I gave Clear a try. The guy at the retail center on Southwestern seemed really nice. He told me I'd get 6 meg downloads and had 30-days to try it out during which I could get my money back if I was dissatisfied.
I was promised 6 meg speeds but I only got like .71 or something like that on average. I called the store on Southwestern but they said I'd have to call tech support for help. Tech support is awful. You get someone in like India or somewhere that can barely speak English and that you can, in-turn, barely understand. In hindsight, they know their product is flawed and can't perform what they're promising so they hope that they can just put you off enough so that you'll accept what you're given and go away.
At first I was told that as a new account I would have to wait a couple of days for the connection to establish its full strength. I knew this was total b.s. but after staying up late to get through to tech support I had to go to bed for work the next morning. So when nothing improved I called back and Rashid or whoever had me do a bunch of basic stuff like unplug the modem, none of which improved the speed and all of which I had already done on my own. They finally 'escalated' my call and I was told that a supervisor would research my issue and call me back. Of course, you already know that nobody ever called me back. That's a given.
When I eventually called them back I was put through to multiple people who kept passing the buck. I finally got someone in America. He told me that Clear had been drastically over-sold in my area and that's what was draining the connection speed. He also told me that there are no plans to add any additional towers in my area to relieve the congestion and he flat-out told me that I should return the equipment and get my money back because there was no hope of improvement. (Yet Clear keeps on selling their product here!)
But when I took everything back to the retail store on Southwestern the guy who initially seemed so nice and helpful wouldn't do anything when I returned. He said I'd have to call the national phone number and arrange my return through them. He said the retail store only sold subscriptions but couldn't accept returns! So I called the national number to cancel and was told that I'd be pro-rated for the two-weeks I had the service, even though the service did not meet up to the standards promised. I complained all the way up the chain but they were relentless and I did not get a full refund. Clear sucks the big one. read more
