I haven't had WesTex connect in years so when I had $75.66 taken out of my account on a Saturday, I…read morecalled Monday morning and was told all the details - name address, different card used the previous months to pay this person's internet (all on-line pmts!) and this was just probably a mistake on their customers part so they would call her and since it was still pending, it wouldn't go thru. It did! When I called back, the billing supervisor told me I could dispute it with my bank - I already did and apparently they disputed my dispute!! She said because it was used as an online payment, they would do nothing about it!! Are they THAT desperate for money??? Customer service sucks as bad as their internet service!! The address they gave me for the person using my card for an on line internet payment isn't even a valid address! Its a field just outside Sweetwater. And I sure can't find the person who uses multiple names on that account! The weird part is one name used is my husbands Aunt who has been dead for years and we had no connections to her in over 40 years!!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots…read morefrom my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here!! 5 Stars!!

Got 2 stars because the internet is great. Only got 2 because the cell sucks. Got the "free" phone,…read moreA15, that is only good for a fishing weight. Can't keep calls, internet shuts off after a few minutes, texts dingo through, you name it. Customer service informed me my "free" phone is financed for 3 years, but I don't have payments on it unless I want a new one, then I have to pay it off. Only other option is to buy a phone and add another line at $15 a month. Seems like Spectum all over. Scams.

This company is horrific! Customer service is harassing, non English speaking and unable to fix…read moreanything!!! Roku free channels are better than this expensive crap!

I have tried to get a response repeatedly from NTS. The service in my entire neighborhokd has been…read moredown for 10 days. Can't even get a call back. Poor service.

Horrible service, I think that it is not a real internet company. Do not provide your information…read moreto them!!!

I don't know if this update is a review for Taylor telecom or yelp but 20 minutes after this post I…read morehad the most amazing tech on-site, who was polite, honest and efficient. Now we have internet. For future reference Taylor telecom... just communicate. We went thru that storm. We understand the far spread damage and understand it may take days but also understand we have broken fences, missing barns, damaged roofs, neighbors in distress... we just need honest and open COMMUNICATION. Waited weeks for them to arrive to put in our internet. They broke the main waterline going to our house. Took weeks and several phone calls before they completed fixing the waterline. Everything was going ok, had to reset the box weekly, but not terrible. Had a big storm in the area and called to tell them that our internet was out, figured their equipment got fried somewhere. They said "yes it's an outage, be patient, we have crews out working on it". Waited thru the weekend with no communication and still no internet. We call back on Monday "oh there's not an outage, there's just a lot of people with problems but since there's no ticket your not even in line to get fixed" they finally made a ticket and promised someone would call because there are people working thru the holiday. We call back again "oh no one will call you today it's a holiday". Taylor communication is the worst at communicating with each other let alone their customers. Not a terrible service until the slightest hiccup happens then you will not get any reliable information and certainly not the service your are paying for.

Great Internet service provider. Have used them for over them for over 5 years. Have not had many…read moreissue but when we have, they have always been fast and courteous with service.

It is 5:30 and this business is open till 8:00 tonight. I have called twice and after a few…read morepreliminary questions the system hangs up on me! This is a phone company! Come on your phone should work!!!!! Or is it set up that way purposely?

Worst experience I've ever had in a Verizon store. (We've been w/ Verizon over 15 years.) My iPhone…read morehad a black screen. It would still ring/received text, but screen stayed blank. The FIRST thing the girl asked me was.... Did u pay ur bill on your phone?!?! (WTF) Yes! I paid for my iPhone IN FULL! The same day I got it. After she insulted me. She talked w/ her coworker who "tried" to help. They decided the best thing to do is.... to go to a repair shop to get it fix. I returned home & looked it up on YouTube....found a easy step by step on how to fix it. It now works great! So don't waste ur time w/ the Abilene Verizon employees on southwest. You're better off with YouTube. *Note to Verizon employees: You should Look up customers accounts FIRST. DON'T assuming they don't have money to pay their bill. Worst costumer service EVER!!!