Dear Scott H.,
My name is "Sonny"... I am the lead attendant at SATÉ TRUCK. Thank you for taking the time to write your review -- we do try very hard to ensure our customers experience the best possible service and we also open ourselves to differing opinions/feedback, Good and bad. However, I truly wish you would have gone back to the truck to see me directly that day--we could have both consulted with your credit card company fraud division to thoroughly investigate your suspicion before you went online and publicly posted a serious accusation. Please be very careful -- making comment like yours without providing proven evidence and concrete facts is extremely irresponsible and may be perceived as "SLANDER". Such comment with thoughtless execution is prenicious (which can potentially shoo away our prospective customers).
I am very sorry to hear about the incident with your credit card-- and furthermore, I am most sorry to see how you feel about us. To be honest, I was shocked when reading your review, because I have made sure that I am always staying inside one of the trucks with my employee during hours of our operations, while my wife attends the other truck at another location.
"Credit Card Skimming" is a serious criminal offense and we took your comment very seriously. We are not criminals. Our legal-team had investigated your concerns and contacted our merchant payment processor (a third party company) who's been handling our business for many years; and we were advised that no fraudulent activities have been detected.
Our two-person team has been serving a long line of 150-200 customers at each wagon within the 2 hours period at each of our two locations in a daily basis; if we were indeed out there conducting illegal activities, such as "credit card skimming" as per your accusation--we would have generated way more than 2-3 complaints on Yelp pertaining to such serious problems. Additionally, we are fully aware that we also have cut-throat food truck competitors who could have easily written bogus complaints to project negativity.
Our family took pride of serving customers faithfully with fresh delicious food and business ethics reflecting on the fundamental moral principles. We have been conducting all aspects of our business in the highest ethical manner for over 19 years guided by an unwavering commitment to honesty and integrity. Additionally, our procedure at SATÉ TRUCK is to have each credit card swiped in front of our customer and the numbers generated on the receipt automatically masked.
Unfortunately, there's really not much else we can do to protect your credit card once it left our premises. In case you didn't know, your (or my) credit card details can be hacked or used fraudulently even when the card itself is safely in our care. As such, it is vital for us to be extra vigilant and check our bank statements regularly. Moreover, you could also set up an alert with your credit card company to send you instant text-messages when certain amount of funds being charged on your card. The sooner you spot the crime and report any purchases that you didn't make, the sooner the financial institution that issued your card can stop/prevent the fraudster from purchasing goods and services on your account. Once you've called your credit card issuer and notified them about the illegal charges, you should get in touch with each of the three credit bureaus. The phone numbers are: Equifax, 1800-525-6285; TransUnion, 1800-680-7289; and Experian, 1888-397-3742. Finally, place a fraud alert on your credit report, and consider a credit freeze as well.
At SATÉ TRUCK we truly strive to do only one thing... create positive human connections in every way--every single day. read more