BON VONAGE! We had…read moreVonage home VoIP for about 7+ years. At first, it seemed like a smart move & decent price, solid service, and it did what it was supposed to do. Unfortunately, that version of the company appears to have retired years ago. What replaced it was a masterclass in charging more while delivering less: steady price hikes, declining reliability, poor value, and customer service so ineffective it almost felt performance art. The phone somehow managed to fail most when we actually needed it. I called multiple times and made it clear I was ready to cancel unless the issues were fixed. The response? Indifference. Most calls turned into a time-wasting combination of hold music, transfers, "can i place you on a two min hold and check what i can do for you?" x 7 and unresolved problems. Then, as a final punchline, they'd send an email asking me to refer friends and family for a tiny reward and rate the agent I had just spoken with. Bold strategy. I honestly don't know how they're still around. We finally canceled for good, and it has been one of the more satisfying administrative decisions we've made. I would never recommend them, never use them again, and if they were the last phone company on earth, I'd probably start sending letters.

As a retired Fortune 100 website designer, I enrolled in Vonage to migrate my corporate phone…read moreservice away from Verizon, saved a great deal of money and added many unique features to both my 212 and 914 numbers. For years I recommended Vonage to every owner of a small corporation and succeeded in evangelizing many to switch to Vonage. As of this date, I am formally renouncing any future recommendations of Vonage. Whomever Vonage hired to update and/or redesign its website, they failed. They failed to a prodigious degree. My firm (www.avekta.com) created the Web Design Motto: "Two clicks to a close." This means that anyone arriving at a site we designed would be able to achieve satisfaction at least 90% of the time. Whenever they did not, they were encouraged to contact our office to examine and correct the matter - even if our contract to create the website had expired. For the past two days, I have wasted a total of 2.35 hours trying to resolve a simple change of my administrative profile. This included 1.7 hours talking with a very cooperative and polite Vonage technical support associate. Throughout our interchange I carefully explained what was wrong with the website design and prior to the call emailed the same information in the hopes that someone at Vonage would correct the complex fail-or-sure website procedures. When we finally solved the problem, I politely explained how I'd already spent over $500 of my pre-retirement hourly fees and simply wanted a one-month reimbursement of about $60 as a courtesy. I was refused. On the basis of the above, principally the creation of an incompetent, customer-hostile website, I am downgrading my score of Vonage from a 5+ to a 1- and until this matter is rectified, I would not recommend anyone subscribe to Vonage.