What a lovely peaceful space to get your hair done, and the staff are friendly and approachableread more

I recently moved upstate from Long Island and needed to have a highlight and haircut. I was…read moreextremely nervous having had my hair done by the same person for over 20 years. The staff was extremely friendly and the color and cut was absolutely fabulous! The young girl that did my hair was remarkable considering how young she was. I was genuinely impressed & I am super great full and would recommend Julie and her staff anytime! Definitely a new client!

Amanda did a wonderful job of fixing my last haircut, which was very uneven and poorly cut. She…read moretook her time to blend my thick, wavy hair and even up all of the layers and edges. The highlights also look amazing. I appreciated the extra time she took to blow out my hair to make sure it lay properly and was cut well. I will definitely be going back.

Today was my second time here and once again I absolutely recommend this place! Emily does such an…read moreamazing job and she's incredibly friendly and welcoming. I just went in for a cut today and this was the first time where I walked away feeling like a star (just from a cut!). I feel so refreshed and so much better about myself. She's a rockstar and is my forever go-to.

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

Had the Classic European facial here at the end of May, 2025. The room where the service was done…read morewas FREEZING; it was a chilly day to start with and not a comfortable/relazing procedure with the chilly temps in the treatment room. While the staff member who performed the facial was very nice and polite, she seemed inexperienced and tentative. Last, the facial left me with dry patches across my cheeks and a depleted skin barrier. Overall, not a good experience. I emailed the spa with my feedback and never received a response.

VERY RUDE. I asked to get my roots touched up a month ago and they said it would be around 120$…read morethen I ask right before my appointment and I get up charged 60$. Then I get attitude from Kristy because I won't pay a ridiculous 180$ and that's not even including the cut I wanted to get as well. You guys need better customer service because she was VERY UNPROFESSIONAL.

I just got my permanent eyeliner (top and bottom) and permanent lipliner done at Studio 11 by the…read morelovely owner, Ann. Although it is the first day and I'm a bit swollen, I can already tell that it's beautiful and exactly what I wanted! :) She patiently helped me select the right lip liner color to achieve the natural but enhanced look I was going after. Ann also remembered that I prefer my eyeliner a bit wider on the outer edges of both my top and bottom lids. She regularly checked in with me to see how I was doing and would pause to hand me a mirror to ensure we achieved the look I wanted. I love the outcome and I'm looking forward to stoping by Studio 11 again for my FREE TOUCH UPs (totally included, which is amazing). Also, I want to send a shoutout for the great deals they offer on the various days of the week! Check them out ;) ; Thursdays has a deal on facials which I shall definitely be taking advantage of.

I have been a customer for 5 years with the owner Ann. I am in such disbelief of how I was just…read moretreated. Ann colored my hair for years. I went to her on May 19th and asked if she could do a grey blend. She said she could. Two and a half weeks later I stopped in last week and showed her my hair which all the color was gone. she scheduled an appointment for today for me. I walked in and she told me the color came out because of the shampoo I used (which I showed her at the time of my visit what I was using) I told her I washed my hair 5 times since I last saw her. I said "well maybe you should sell the shampoo you want your clients to use". I didn't say it meanly. I wash my hair 2 x a week. Ann was very passive aggressive toward me. I left in tears beca she refused to do anything for me and that includes listening. Every time I started to say something she wouldn't let me finish my thought process or sentence. nobody should feel they way i felt when i left there. I can only assume she was out of her depth of her profession and just didn't want to be bothered by me.

Shelly was so friendly, and gave my hair the perfect trim. My hair has much more bounce now. My…read morehair hasn't been cut in more than a year. She was great to chat with, and she made my hair so much healthier. I also like that she didn't push any hair products on me. Next time I come home to Auburn, NY I will return to Shelly. She has very reasonable prices too!

My hair looks and feels awesome! I just had my first experience with Stephanie, she is super…read morefriendly and made me feel really comfortable. I was recommended by another client of hers and she definitely delivered!

I just got the most refreshing haircut w/ Nina what a beautiful ray of sunshine she is !read more

My sister in law took me for our first ever facials from Encore in preparation of my wedding last…read moreyear. Karen both worked on us and it was such a wonderful experience. We both felt so at peace afterwards - it's not just a facial, she also massages your hands, arms, and neck. I can't wait to go back again!

Jenna did an amazing job!! Never have been more impressed. My hair was a complete wreck she was not…read moreonly able to fix my real hair but my extensions too. Wonderful service and will definitely keep coming back!

Great spot for a blowout! I was visiting beautiful Skaneateles with a friend and didn't want to…read moredeal with doing the hair! Walked in a mess and when I walked out, I felt like super model! Really great blowout and it lasted for days!