Sorry Yelp engineering team-- I think that 5 stars might not be enough for Hairanoia…read more I was lucky enough to be able to schedule an appointment last minute, presumably due to a cancellation. Note that many of the stylists, especially the owner Michael, tend to book out for months. The online booking system was super simple to navigate, and gave me text updates. My appointment was in the evening, which in itself is a major plus. About an hour before my scheduled time, Michael called me and told me he could accommodate me 45 minutes earlier, which was a major plus. The shop was popping when I arrived-- phones ringing, customers popping in, even though it was the evening. The decor is really charming. Lots of interesting artwork and knick-knacks to catch the eye. When Michael asked, "what are we doing today?" I told him the color I wanted and he took the reins from there, which I appreciated, because I'm not the kind of person who goes to salons very often. Later in the appointment, he also asked if he could do a certain cut he thought would look good, and I said "go for it." I'm not the kind of client that has a specific vision in mind so I'm grateful when stylists use their expertise (but ask you.) Also, Michael explained that the dye he chose was less damaging and would be better suited for my hair, and he also recommended a few other products I should use. Some salons color your hair before they cut it, but I had a lot coming off, so Michael did a quick trim first. He cut it so quickly, I didn't even notice that my hair was suddenly 3-4 inches shorter until I glanced behind me and saw the floor littered with my split ends. Seriously, think this man might be some kind of ninja. When it came time to process the color, Michael asked me if I wanted to sit outside. This was the most unexpected delight of the evening. It turns out, they set up a little outdoor area with gravel, chairs, shade umbrellas, and even a fountain to work with COVID restrictions last year, and decided to bring it back this year. This was such a lovely surprise, and made for an unparalleled hair appointment experience. I don't get outside as much as I'd like to, so I appreciated getting a minute to sit in the sun. Granted, the neighbors were playing loud music so it was not perhaps quite as serene as expected, but I didn't mind so much. Throughout the visit Michael was very nice, as was the rest of the staff. My hair came out nice and the price was very reasonable. In fact, it was like reverse sticker shock-- I was actually surprised at how inexpensive it was. As someone with long hair, I tend to get charged more for these services-- I think because most stylists tend to do color first. Both the inside and outside areas of the salon were beautiful. Definitely recommend this one-- especially in the warm months when you can catch a little sunshine while your hair sets!

I know I am definitely in the minority when I say Michael gave me the worst haircut of my life. I…read morewas so looking forward to going to a renowned stylist and expected the best haircut of my life. It was a mullet, uneven and most of my friends asked what happened to my hair?!?! I know this is supposition, but while being shampooed I think he took my neutral stance on the presidential election (it was the day before election day) as disagreeing with his absolute hatred for Donald Trump. I really was neutral and said so. So....I left wondering if he was too tilted to do his finest work (at best) or deliberately did a botched job (at worst). Needless to say, never ever ever never again. P.S. I used to go there and had a great stylist who left. When asked why, Michael said their political views were very different. Sheesh.... P.S.S. I also know this was two years ago. :)

I love this hair salon, I am definitely going back for the service and quality I was given compared…read moreto other hair salons. The aesthetics of the salon are so modern and such a cozy vibe that it's such good price for hair care.

I only decided to try this place because my husband washed their windows. If I could give 0 stars I…read morewould, I will NEVER forget the day I left this salon in tears after I was told blonde hair could not be done on my hair texture and wouldn't look right with my complexion. THE AUDACITY!!! By the way... check my pictures I look great blonde, someone else was able to get the job done. Thanks for nothing, would never recommend to any of my friends white, black, Spanish, Asian, etc... this place has a nasty energy and is very prejudice.

Amanda did a wonderful job of fixing my last haircut, which was very uneven and poorly cut. She…read moretook her time to blend my thick, wavy hair and even up all of the layers and edges. The highlights also look amazing. I appreciated the extra time she took to blow out my hair to make sure it lay properly and was cut well. I will definitely be going back.

Today was my second time here and once again I absolutely recommend this place! Emily does such an…read moreamazing job and she's incredibly friendly and welcoming. I just went in for a cut today and this was the first time where I walked away feeling like a star (just from a cut!). I feel so refreshed and so much better about myself. She's a rockstar and is my forever go-to.

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

Roots is the only salon in Cortland I trust. The team is so kind and professional and really treat…read moreyou while you're there! I've only had my hair done personally by McKenzie, but recommend the whole team!

The soul sisters of hair stylists! I look forward to every moment from walking through their door…read moreuntil the final reveal of their hard work. Desarae is not only an absolutely stellar artist but one of my favorite people to sit back and chat with while having a mimosa in hand. She makes you feel beautiful, valued, and empowered for your entire visit. It's very clear that she, Steph, and Kenzie have successfully cultivated a fabulous and fun environment while tailoring their services to each individual client. I moved to VA for a brief 6 months pre-pandemic and still came home for Des to do my hair. I am never disappointed with her beautiful color expertise and she even taught me how to style it at home! I would recommend them a thousand times over! Literally RUN, don't walk and get yourself to Roots for these beautiful ladies and their amazing skills.

Shelly was so friendly, and gave my hair the perfect trim. My hair has much more bounce now. My…read morehair hasn't been cut in more than a year. She was great to chat with, and she made my hair so much healthier. I also like that she didn't push any hair products on me. Next time I come home to Auburn, NY I will return to Shelly. She has very reasonable prices too!

My hair looks and feels awesome! I just had my first experience with Stephanie, she is super…read morefriendly and made me feel really comfortable. I was recommended by another client of hers and she definitely delivered!

What a lovely peaceful space to get your hair done, and the staff are friendly and approachableread more

I recently moved upstate from Long Island and needed to have a highlight and haircut. I was…read moreextremely nervous having had my hair done by the same person for over 20 years. The staff was extremely friendly and the color and cut was absolutely fabulous! The young girl that did my hair was remarkable considering how young she was. I was genuinely impressed & I am super great full and would recommend Julie and her staff anytime! Definitely a new client!

My stylist did just what I asked for, pleasantly and efficiently…read more The other stylists also appeared to have a nice approach with their customers.

Love this Salon! I've been going here since I was in high school! Sue and Laurie are the best and…read moreI've never had Elisha do my hair but I have seen people after her cuts and they look great. All of the staff are friendly and know you by name. I will always be a customer of this great salon!