I am extremely disappointed in my recent experience with Dr. Bassetti's office and feel compelled…read moreto share what happened.
After renewing and paying in January, I discovered that 3,812 mg of edibles were missing from my allotment, and my overall recommendation had been lowered in December without my knowledge, consent, or any communication. According to MMU records, dispensary staff, and another physician, the change was made under Dr. Bassetti's authorization. When I called the office simply seeking clarification, the nurse (Karina) became hostile, interrupted me repeatedly, mocked my questions, accused me of being rude and cussing and three lies, and ultimately hung up on me twice. I had a witness present during this call and a recording. I did not curse or behave disrespectfully whatsoever and was humiliated in so many ways by everything that has transpired now.
Instead of addressing the issue professionally, Dr. Bassetti emailed me accusing me of behavior that did not occur and publicly responded to my review in a way that referenced my patient status and implied misconduct. I never gave permission for my medical relationship to be discussed publicly. I only described my experience and the treatment I received from his staff.
I was previously granted an exemption by another physician, which I relied upon for managing severe anxiety and PTSD. That exemption is now gone, and I have been unable to obtain the medication levels I was accustomed to without any explanation from this office. I am currently dealing with significant personal loss and recent changes to other medications, which I had hoped to discuss during my paid appointment. I have not been given that opportunity.
Additionally, my husband, who is also a patient, received a phone call from Dr. Bassetti at 7:00 PM on a Friday regarding my complaint rather than being contacted about his own pending concerns or me being contacted to actually answer/address my concerns/questions that I've been waiting on clarification on since I called Mon and got belittled by Nurse and then blamed for her actions by the Dr! And blasted publicly!. We have both experienced unexplained allotment reductions.
This situation could have been resolved with a simple, professional phone call explaining the changes and addressing concerns respectfully. Instead, I felt blamed, dismissed, and publicly embarrassed.
Patients deserve transparency, communication, and basic respect -- especially when they are managing serious medical and mental health conditions. I have documented everything and have reported my concerns to the appropriate state authorities.
I sincerely hope no other patient experiences this level of hostility or lack of communication when simply seeking clarification about their own medical care.
