Congratulations... you gained $200 for free, but you lost what could have been thousands in future business from my family.
My husband surprised me with an IV gift certificate after he used the one I bought for him and loved his experience. I was genuinely excited to start treatments--until life hit me hard. First, I caught that horrible cold going around. It turned into pneumonia, and I was in no condition to walk into your business coughing, hacking, and contagious. As if that wasn't enough, I ended up with shingles. It has been months of nonstop health struggles.
Finally--finally--when I started feeling well enough to take care of myself again, I reached out to schedule an appointment. I explained everything, honestly and vulnerably, because I truly want to start a wellness routine, do labs, and get onto a regular IV schedule.
Instead of compassion or understanding, I was told, flatly, that my gift certificate was expired and there was "nothing they could do."
After everything I went through, that response felt incredibly dismissive. It was a small gesture on their part that could have meant so much--and brought them long-term business from both me and my husband. Instead, it pushed us away.
I told my husband, who was planning to rebook, and we both agreed: we'll take our business elsewhere to a provider who values customers and understands that real life doesn't always fit neatly into expiration dates. read more