I was very impressed with this shop. Our car was towed here after breaking down at the previous…read moreexit. Melanie, Joel, and the techs were doing everything they could to get answers and kept us informed with each step. Joel said they could not find anything that stuck out, however he wanted us to stay until the suspension tech was in the next day. Not something we wanted to hear but it turned out to be for the best because we left, stopped to get gas, and things got worse. We checked into the Baymont off Main St. (awesome staff here as well). The next day Melanie had arranged for John and Stan to come and pick up the car to drive it back. Stan pulled into their parking lot, stopped, something fell to the ground, and that's when they discovered the transfer box for the front to back differential broke completely apart. They were able to drag the car in, lift it, and determine the extent of the damage. They found the part in Memphis so we would need to wait another day until it arrived. We were very happy to have an answer and we were very grateful that everyone at the shop was so helpful. Will helped us empty the car when our other ride came to pick us up as well as hook up our small trailer. This shop was SO busy and the entire staff remained professional, courtesy and didn't let the pressure get to them. A very big thank you to Melanie, Joel, Stan, John, Will, and the techs that worked on the car.

Oil change $43 little slow but good to hangout during heatwave they will drop you off somewhere if…read moreneeded friendly service.........................

I just went again and had High mileage MaxLife service completed, Employees friendly and…read moreknowledgeable, I like the process of oil evacuation over pan drain myself, your drain bolt isn't touched and evac gets more old oil out, and pricing is reasonable compared to other service centers.

Don't mind the wait! Once i was into the bay, i was treated with a full walk through about what…read morewas going on. Matt and Tim were extremely friendly and it was a great experience.

We have been customers here for a few years now, and have never had any issues. However, our most…read morerecent experience has made it where we will NEVER do business with Best One ever again for any reason. We noticed the brake light coming on, then going off, back and forth for a couple days. We needed an oil change anyway, so we took the car in. They came back with a nearly $500 estimate to replace some parts they said were bad. They made it sound like it was an emergency situation and we could suddenly have our brakes go out at any time. My Dad and grandfather have worked on our family's vehicles our whole lives, so I called my Dad to see if he could do the work for us if we bought the parts. He agreed, so we bought the parts Best One said needed replacing, and took it to my Dad. After looking at the car, he said there was nothing wrong with it and even got my grandfather to look at it to be sure. The only thing they noticed was that whoever did the oil change put nearly a quart too much oil in it. So, we took it back to Best One, told them what we had found, and asked that they drain out the excess oil they put into it. Once they heard this, the fake smiles and customer service were completely gone. They had no explanation for either incident and didn't even offer any kind of apology. We got a call a few hours later (after wondering 'how long does it really take to drain some oil'?!) from one of the mechanics stating that the car now would not start, they couldn't get it to even hold a charge, and asking if we wanted to buy a new battery and have them put it in. At this point, the nicest thing we could say was "No." We had just had the battery tested a month before, and knew that it was still good. Our car is kept in a garage, so we knew the cold weather wasn't the culprit, either. We are so disappointed in the way this situation was handled, that we have vowed to never go back to ANY Best One service center, and have warned our friends and family against trusting them with their vehicles as well.

Been taking mine and my wife's cars here now for a couple years, always friendly service and I feel…read moreI get honest quotes. Never being pushed into purchasing anything I didn't need like I feel has happened at other places. I recommend taking your vehicle here for all your service needs. 1 star review seems fishy to me.

Honestly, this place is a gem. It's been around for 32 years. The staff is honest and really…read morewelcoming. They were able to get me an appointment within 5 days. They diagnosed the issue for free and within 15 minutes. They are typically busy but the prices are very reasonable. They charged me 180 for a job that other shops tried to charge me 500. So I'm definitely a new customer if something else goes wrong. They do just about everything. Definitely an easy location to find. The job was done in 50 minutes. No unnecessary charges. Really great work. My car sounds as good as new.

Tire service is great, muffler service ok but pricey. Do not get mechanic work done here. They…read morecharge top dollar, but won't pay their help well enough to keep experienced mechanics on staff. The young man told me my truck was a total loss, but turns out that was a misdiagnosis and another mechanic shop fixed it for under $200.

Jimmy is a very knowledgeable and professional mechanic. He installed new brake rotors along with…read morepads on all four wheels about 3 months ago just prior to road trip. Experienced no problems whatsoever and brakes performed perfectly following install. He was very kind and courteous throughout the entire process. I didn't have to wait days for a scheduled appointment like other shops and was able to provide service the day following my initial call. His parts and labor rates are extremely reasonable. I would definitely recommend giving him a call to address any repairs that your vehicle may require. Thanks again Jimmy!!

From the owner: Actions Auto shop is a very clean and professional automotive repair shop…read more I have full engine diagnostic scanners. I have reasonable prices on New or used tires. I offer a $50 synthetic blend oil change includes filter. (6qts or less) I have flexible hours for the working individuals who can't find a shop open when they need them!!

Zero communication waited 6 hours to get a tire fixed they keeped saying some employees didn't show…read moreup for work

4 hour wait on an oil change and single tire change. Told they didn't have a certified mechanic as…read morehe had walked out. Another customer and I literally had our cars hoisted up in the garage for no reason at all for nearly 2 hours of the wait. Never told about the certified mechanic being gone but apparently the rest of the staff can't work here if he/she is gone. If the position is that import they need to have more certified mechanics on staff. Big waste of time. Haven't even seen the car yet. Gf came in at 3:30 and it's nearly 8 (closing time for the auto service).

Very overpriced. Had to have 85 letters so will say again very overpriced. Several other…read moreplaces in Southern Illinois to get an oil change.

This oil change place. I tried once when they first opened I didn't care for it much. It's a little…read moreexpensive and they have kids working there and kids to me are in their early 20s. I think the real problem I have is that it was just too expensive. They could be a little more friendly during the service as well and not try to upsell. you. I understand it's a business but not everybody wants to be upsold

When my normally superb snow driving skills had an off day and I got stuck in the aftermath of the…read moresnow storm, first call I made was to PMR for towing. The phone menu was helpful and directed me to a very kind and helpful professional who got me scheduled for a tow. I received a courtesy call about 20 minutes out from arrival, and the gentleman who helped get me unstuck was kind and helpful. PMR has also done repair and tow jobs for the business I work for and did excellent and timely work. Highly recommended!

Took my newly acquired car to PM this morning for transmission work. The Service Writer, Tony was…read morevery personable and kept me updated throughout the day. However, as soon as I was dropped off to pickup my car, I noticed a sizable scratch and scraped area on the lower, right front fender. I know it wasn't there before because I'd just waxed the car couple days before taking it to the shop. I immediately went inside and told Tony about. He came out and looked for himself. He said it couldn't have happened there because nobody told him about it. He called a Tech over and asked him about it. He denied hitting anything. Of course nobody reported it. It's human nature. I'm sure they were hoping I wouldn't notice it. I went ahead and paid them nearly $600.00 for the work they performed. It was a real kick in the teeth to spend that much money only to find they damaged my vehicle. They made no offer to make it right. I didn't even get an apology. I told them I would never patronize them again, and that I was going to review them on Yelp. They didn't seem concerned. My advice, if you do take your car there, take pictures of the entire car. In my opinion, someone there is a liar.

Very friendly and honest folks. They won't try to sell you anything you don't need, and they're…read morealways upfront and responsive. It's hard to find a shop this trustworthy--highly recommend!

From the owner: Service you can trust at a price you can afford! Interstate Tire Pros Auto Service is locally-owned…read moreand operated and takes pride in providing southern Illinois with a connection to a nationally-known franchise. We offer certified technicians, prompt service, affordable rates, and discounts for military members, veterans, and first responders.

I really appreciate this business. They always provide fast, friendly, and affordable service.read more

Went to get a simple patch from a screw in my tire. They scratched and gouged my wheel all to shit…read more Dont recommend whatsoever