Took my newly acquired car to PM this morning for transmission work. The Service Writer, Tony was…read morevery personable and kept me updated throughout the day. However, as soon as I was dropped off to pickup my car, I noticed a sizable scratch and scraped area on the lower, right front fender. I know it wasn't there before because I'd just waxed the car couple days before taking it to the shop. I immediately went inside and told Tony about. He came out and looked for himself. He said it couldn't have happened there because nobody told him about it. He called a Tech over and asked him about it. He denied hitting anything. Of course nobody reported it. It's human nature. I'm sure they were hoping I wouldn't notice it. I went ahead and paid them nearly $600.00 for the work they performed. It was a real kick in the teeth to spend that much money only to find they damaged my vehicle. They made no offer to make it right. I didn't even get an apology. I told them I would never patronize them again, and that I was going to review them on Yelp. They didn't seem concerned. My advice, if you do take your car there, take pictures of the entire car. In my opinion, someone there is a liar.

Be very cautious if you select this business.i learned the hard way by my own fault. I trusted PMR…read morefor several years at the end of my patronage in August 2025 . In November 2025 I in writing brought forth a pricing concern overcharge from August that was blatant and confirmed. Overall they gave in to a minimal 100.00 payment to me on a 1440.75 total service bill (payment was taken by me ) to resolve my situation Thank you

First and last time i will use this company. Their website clearly states "SIA Electronics offers…read morethis repair service with a 1-3 business day turnaround time once we have received your part at our shop. Return shipping via UPS ground can take up to 5 days depending on where you are located." They received my PCM on wednesday and i called on friday to check in on it as i never got a confirmation from them that they got it. It seemed they had received it but couldn't give me any information about the status on it and telling me it would be up to 5 days before i hear back. At this point i'm getting slightly irritated as i told my customer they would have their car back by next friday (plenty of time for the fix and return of the pcm as it only take 1 to 2 days ground to ship out and receive from my location). I called again today (day 5) as i still have not heard anything back from them and now they tell me it will probably be tomorrow. The lady on the phone is rude and shows no concern about their lack of diligence. I hope they get back with me today and make this right as i have sent an email to Zach explaining the problem. If things are resolved and i get the PCM back in my hands by friday i may change the review but as my current experience stand i would not recommend this company if you are on a timeline and trying to operate a business. UPDATE: Zach Bemet is the man im dealing with over email and he has much better customer service than the lady handling phone calls. In less than an hour from sending an email to him i got a reply with the information the lady on the phone could not be bothered with getting me which was the status of the PCM i sent in. He also assured me that it will be fixed and sent out today! Thank you Zach! You have me reconsidering my impressions of this company. (review went from a 2 star to a 3 star and my go up more when i receive my PCM)

I dropped off an IDM for a 7.3 Powerstroke for repair. Was told it'd be about a week. I was told…read morethey were having problems with it, and had replaced several components. Then they handed it off to the lead tech..Another week later I was told they're basically building me a new one, and finally after over a month I was told it's not repairable. I picked it up, and paid the fee. At home I decided to take a look myself. It hadn't even been opened. Still factory sealed, the board was still wax sealed as it came. Zero parts were replaced. For this service just send it to Diesel Technologies of Chattanooga, not these guys..

I met the owner of this establishment by stroke of luck. Hes a great mechanic and a great all…read morearound guy. He did a job for me and we immediatly became friends. I've taken him more of my own business and I have recommended him to several of my good friends for their automotive repair needs. They have all been really happy with the quality of service they received. Butler automotive is a family run business with customer satisfaction put above all else. So if you're looking for an honest highly skilled mechanic that you can trust with your vehicle I recommend taking it to Russ at Butler

AMAZING experience. Friendly and professional. My car looks brand new! HIGHLY recommended!read more

Another fabulous experience at Jammin J Auto! Brought a car in for a pre purchase inspection. They…read moredid a thorough job and found an oil leak which the car dealer promptly fixed! I can't recommend them enough!

Staff was friendly and service was completed promptly. The shop is localy owned. Support local…read morebusinesses

I received amazing service, they definitely go above and beyond! Everyone was helpful and…read moreknowledgeable

I had a wonderful experience here! All the employees were hard working and did everything I asked…read more When my car came in with issues, they were able to get it in and out in a very timely manor. I appreciate all the hard work this small buisness does for Aviston!

I'm on a road trip, moving across the country, and my wiper fluid reservoir and sprayer froze up,…read moreand wasn't working. They fit me in with 15 minutes notice and I'm waiting there now for the car to be finished. But they've got my car in and being worked on immediately and they seem knowledgeable and are really working to diagnose solve whatever the issue is. Very nice and friendly as well. Can't beat these small-town feel type shops. 10/10 would recommend these guys for anyone who needs a repair or tune up. Very pleased so far.

I wish I had a better experience to relay....and while I would never tell a person where they…read moreshould or should not do business I can tell you what I experienced and you can make a decision whether this is the business for you. On Tuesday, November 6, 2018- I contacted this repair shop and spoke with Scott. I explained to him that my vehicle had overheated and I wasn't sure why. I explained that I had visited AutoZone and I ultimately delivered him my vehicle along with the information printed via AutoZone. Prior to dropping my car off, Scott explained that a diagnostic test would be done which would tell him what the issue is at a cost of $35.00. A short while after dropping my car off, Scott contacted me via phone and informed me that my brake pads were bad, he would perform a complete tune up and the radiator fan was broken and would need to be repaired which is why my car was overheating. He explained that the repairs would cost close to $700.00 which I agreed to have him proceed with repairs. In less than 3hours, Scott informed me that my vehicle repairs were complete. I was shocked because of the quick turn around and planned to drop my second vehicle off for repairs the following week which we discussed. Later, the same day, my car overheated again. Fri, November 9, 2018- we delivered back to Complete Auto. Later in the day, Scott called and said the issue was resolved as they found an air pocket in the line and resolved it. We picked up my car again and once again the car overheated the same day. Unfortunately, the shop was already closed...was closed on the weekend and closed for the holiday as well...so the vehicle remained parked and on Tuesday, November 13, 2018, we contacted Complete Auto and informed them of the reoccurring issue that was not resolved as we had been told. My wife returned the car that day and again was told that there were air pockets which they rectified and told us again...now for the third time that the issue was resolved. Again, on that same night, the car again was overheating. So again, we contacted them on Wednesday, returned the car and they have had my vehicle for 2 days. I received a called from Scott on Friday, November 16, 2018 informing me that there may be a larger issue that will cost a couple of thousand dollars. I brought my car in, was told that they would perform a diagnostic test to determine what the issue(s) are- if the first issue they find does not repair the overall issue what good is repairing the smaller issue to the customer We paid for a diagnostic test to be complete- which means all the issues should have been disclosed so we could have made an intelligent decision on if the vehicle would be worth salvaging. They repaired "an" issue but "the" issue - the primary issue for me bringing my car in, was not fixed- despite them continuously telling me it was. My initial conversation with Scott regarding my vehicles issues, he told me that the broken fan was causing the issue...that was not true and we paid this company to determine the cause At no point, in any conversation that we had with complete auto, did anyone say to us that the issues we were having could be a larger more significant issue. We were told that the broken fan was causing the issue and fixing it would resolve this issue. That was not correct - if they would have giving me an honest overview of the possibilities of a larger more expensive issue- I would have opted out of doing work on the vehicle Instead, I feel like I was fooled to pay almost $700 toward repairs on a vehicle that would not resolve the more immediate issue, just cause them to profit. I believe this company either knew the larger issue existed and chose to withhold the information for financial gain or they did not do a proper diagnostic test to determine the real issues causing my vehicle to overheat. The fourth time they decided that this could be a larger issues...not the three times prior and not during the diagnostic exam he told me he would perform? That is rather suspicious and demonstrates their severe negligence.