I wish I had a better experience to relay....and while I would never tell a person where they should or should not do business I can tell you what I experienced and you can make a decision whether this is the business for you.
On Tuesday, November 6, 2018- I contacted this repair shop and spoke with Scott. I explained to him that my vehicle had overheated and I wasn't sure why. I explained that I had visited AutoZone and I ultimately delivered him my vehicle along with the information printed via AutoZone. Prior to dropping my car off, Scott explained that a diagnostic test would be done which would tell him what the issue is at a cost of $35.00. A short while after dropping my car off, Scott contacted me via phone and informed me that my brake pads were bad, he would perform a complete tune up and the radiator fan was broken and would need to be repaired which is why my car was overheating. He explained that the repairs would cost close to $700.00 which I agreed to have him proceed with repairs. In less than 3hours, Scott informed me that my vehicle repairs were complete. I was shocked because of the quick turn around and planned to drop my second vehicle off for repairs the following week which we discussed.
Later, the same day, my car overheated again. Fri, November 9, 2018- we delivered back to Complete Auto. Later in the day, Scott called and said the issue was resolved as they found an air pocket in the line and resolved it. We picked up my car again and once again the car overheated the same day. Unfortunately, the shop was already closed...was closed on the weekend and closed for the holiday as well...so the vehicle remained parked and on Tuesday, November 13, 2018, we contacted Complete Auto and informed them of the reoccurring issue that was not resolved as we had been told. My wife returned the car that day and again was told that there were air pockets which they rectified and told us again...now for the third time that the issue was resolved. Again, on that same night, the car again was overheating. So again, we contacted them on Wednesday, returned the car and they have had my vehicle for 2 days.
I received a called from Scott on Friday, November 16, 2018 informing me that there may be a larger issue that will cost a couple of thousand dollars.
I brought my car in, was told that they would perform a diagnostic test to determine what the issue(s) are- if the first issue they find does not repair the overall issue what good is repairing the smaller issue to the customer
We paid for a diagnostic test to be complete- which means all the issues should have been disclosed so we could have made an intelligent decision on if the vehicle would be worth salvaging.
They repaired "an" issue but "the" issue - the primary issue for me bringing my car in, was not fixed- despite them continuously telling me it was.
My initial conversation with Scott regarding my vehicles issues, he told me that the broken fan was causing the issue...that was not true and we paid this company to determine the cause
At no point, in any conversation that we had with complete auto, did anyone say to us that the issues we were having could be a larger more significant issue. We were told that the broken fan was causing the issue and fixing it would resolve this issue. That was not correct - if they would have giving me an honest overview of the possibilities of a larger more expensive issue- I would have opted out of doing work on the vehicle Instead, I feel like I was fooled to pay almost $700 toward repairs on a vehicle that would not resolve the more immediate issue, just cause them to profit. I believe this company either knew the larger issue existed and chose to withhold the information for financial gain or they did not do a proper diagnostic test to determine the real issues causing my vehicle to overheat. The fourth time they decided that this could be a larger issues...not the three times prior and not during the diagnostic exam he told me he would perform? That is rather suspicious and demonstrates their severe negligence. read more