I have been going to SMP for a number of years however, as of today that will never happen again.
In 2015 ago I purchased a 2013 GMC Terrain from SMP. When I purchased the vehicle the rear view mirror fell off after few days because the temperature was cold and this caused the glue to fail. I took it back and they glued the mirror back on. Within no time the mirror fell off again. I knew there must be some problem with the windshield as this should not keep happening. They again, stuck the mirror back on the windshield. Since this time I have always kept the vehicle in my garage and therefore protected from the extreme cold.
During the Christmas break the mirror once again fell off due to the car being parked outside in cold weather (we are in Canada). I took it back to SMP to have it glued back on again. When I took it in to the service department I was told that other services should be done on the vehicle so I agreed to have the transmission fluid changed (almost $300). Later, I received a phone call that my vehicle was ready for collect but they could not glue the mirror back on as I needed a new windshield! As this was an issue from the begin I was unhappy that now the warrantee was up they find that it should be replaced.
I returned to collect my vehicle from SMP and went to the sales areas where I originally bought the vehicle to see if they would be able to help me. Dan Barrett was fast to come out to the call when he thought I might be someone who was buying a vehicle however, he soon let me know that he would not be able to see me for about half hour, and that others were either on their lunch break or not available when he knew what I was there for. I waited until someone was able to see me. I saw Dan's assistance Autumn and explained the problem. I want to emphasis at this time, the windshield/rear-view mirror are the same ones I was having difficulties with when I purchased the vehicle, they have not been changed. Autumn went to see someone to see if this could be sorted out, unfortunately the answer was no because I have had the vehicle too long.
I duly collected my vehicle and paid for the transmission fluid change, drove it to the next block to Speedy Glass, who glued the mirror back on and did not charge me for this service. Way to go Speedy Glass (fantastic company who know great customer service). And no mention of needing a new windshield and they could tell that the mirror had been glued on at least a couple of time before. It makes me wonder if the windshield does need replacing or were SMP just trying to rip me off.
I will never be using SMP to purchase a vehicle, to have any service done on a vehicle, or the use the body shop again. read more