Salon work is very pricey but the quality could be better, the vibe given off here is the…read morebusiness,prefers a wealthier clientele , not the average working class , seems like this business can be discriminating , towards race

Sherry did an amazing job cutting my hair! I showed her a few photos from Pinterest and she was…read moreable to cut my hair just like the photos! I love my new hairstyle!! She did a great job!! ‍

Ashley T saved my life yesterday, definitely coming back i highly recommend her if its your first…read moretime at this establishment. Love my haircut

I scheduled a gift haircut and color for my friend as a surprise. Boy was she surprised! But…read morefirst, the receptionist - Laurel - was the rudest woman I've ever dealt with. She certainly should not be dealing with any customers. Then she had an appointment with Ms. Nelson- the owner. She did not listen at all to her hairstyle and cut requests! Also she was very rude and rushed her, even as a new customer. She was slapping her hair around like she was swatting a fly. We had no idea that they consider their customers as insects! Needless to say, my friend was completely unsatisfied and will not be returning to this salon.

If you need a perm, ask for Aaron (hopefully that is spelled right). Everyone is very friendly and…read moreopen. I'm used to sitting in awkward silence but we had great conversations. Warm environment and friendly atmosphere. Now to the service- quality was amazing. Best perm I've ever gotten and insanely reasonable prices. I'm used to smelling bad after a perm but no residual bad smells! Very experienced professionals here. There is no where else I will go from now on. Very impressed and satisfied with my experience.

When the shelter-in-place orders are lifted, I can't wait to make an appointment at my favorite…read moresalon! The atmosphere is fun and modern and the staff rocks. While you're getting your roots done or your bangs trimmed, they'll offer you a soda, coffee, glass of wine or beer. They have magazines available while you wait too. The price is great for the entire experience and this staff knows their stuff. My favorite stylist is Erin (I followed her from her previous salon to Salon Flo), but really the entire staff is great and friendly. Pro tip: be sure to make an appointment and schedule your next one while you're there! Parking is available behind the building via a one way street (enter on the side by Flannigans).

The stylists are top notch. My only complaint (and the reason for only three stars) is that they no…read morelonger allow you to use a credit card or gift card for tips. Like so many, I rarely carry cash, so the stylists are the ones who suffer when clients forget tip money. The owners have conveniently put an atm in the lobby for just this problem. Win for them, as they make extra money on fees, but I have no desire to be charged fees for trying to tip great service. Lords and Ladies, put customer service and your stylists before making even more profit.

Service was bad, cut my bangs way too thick even when I showed them reference pictures of thin…read morewhispy bangs and told them not to make them thick.

I am very disappointed with Bell Tower Salon Spa services. They changed my appointment for a 90…read moreminute Hot Stone massage 3 times without a valid reason. I received a TEXT from Bell Tower (610)372-6379 on 1/26/26 at 4:40 pm that stated: "Good afternoon Marie. This is Cynthia, Guest Service Coordinator, at Bell Tower Salon Spa. I am reaching out to confirm your appt tomorrow (TUES) 1/27/26 for a 90 minute Hot stone massage with Paige at 9AM. I tried calling you but there is a temporary error message instead due to a cancellation Paige has later in her day to help streamline her schedule more efficiently? Kindly let me know at your earliest convenience. Thank you." I responded with a TEXT: "Yes on 1030 am tomorrow is good. Thank you." I received a TEXT back: " Thank you for your TEXTING Bell Tower Salon Spa. You have reached us outside of our business hours. We will respond to your text message during our Guest Services hours Monday through Saturday 9:00 am- 5:00 pm." (So why was this message sent at 4:40 pm then? Why was this sent so late?? Bell Tower said they will respond to my text but did not do so immediately.) I received another TEXT from Bell Tower salon Spa at a different number (855) 661-0746 on 1/26/27 9:06 am that stated: "Bell Tower Salon Spa: " Reminder your appt is Tuesday 1/27/26 at 9:00 AM. Please call or TEXT if you need to cancel or reschedule to not acquire a cancellation fee." I responded with a TEXT: "Yes." (To confirm) On Tuesday 1/27/26 I arrived at Bell Tower Salon Spa before 10 am thinking my appointment was for 1030 am. I was informed by the front desk that my schedule was moved to 12:45 pm that day and a TEXT was sent to me the SAME day as my schedule!! This is unacceptable and unprofessional to change my schedule time 3 times!! I checked my text in front of the clerk and I saw a TEXT was sent to me the same day of my appointment on 1/27/26 at 9:19am from (610) 372-6379 that stated: "Good morning Marie I apologize for the confusion but due to the late confirmation the appointment was not moved and the 1030am spot has been filled. We can move you to James at 12:45pm or Paige at 2:30 pm." This message was texted twice at the same time. 1. I did not ask for and I would not want a male for a massage therapist. That is my choice, the customer's choice! 2. I left my house by 9 am to do errands before my appointment time which was supposed to be by 1030 am. 3. When I spoke with Joanna ( Manager) to explain this, she told me that the system does not allow for the staff to see my response back to Bell Tower. I questioned her response and said, "How do I know what you are telling me is true?" Then I showed her my the texts that I received the messages and I responded back by texting. Joanna kept quiet and I knew she lied. 4. Joanna could not explain why my scheduled time was bumped 3 times when I questioned her. 5. Joanna apologized and stated, "We screwed up." 6. The blonde clerk did offer to have Paige give me a 30 minute massage, but I said that should have been a complimentary massage. The clerk said, that I would have to wait for Paige at 2:30 pm and offered a small discount. This was unacceptable and my time and trip over Bell Tower was wasted. Who authorized this change? My time was jeopardized for the convenience of the staff to "streamline" her schedule?? Is her time more important than the paying customer?? 7. I explained to Joanna that my husband has been a long time customer, buying gift cards for the last 5 years for our family and friends, but this will need to stop! 8. I am disgusted with how management handled this issue. This is poor customer service, poor time management, poor satisfactory and poor leadership. This was not handled well!! 9. I asked for a full refund on my gift card and will not return to this place. This was a first and last time for me here. The customer service here is disgraceful!!

I had two fantastic services last week: a facial with Jamie and a message with James, both of which…read moreI absolutely loved. They are both very professional and great at what they do. Jamie gave me the BEST scalp massage! (Yes, it messes up your hair, but it is SO worth it when you have a facial). And the rest of the facial was equally lovely. It was very relaxing and my skin feels fantastic. James gave me the BEST foot massage, as well as a total body massage! He is strong but uses just the right amount of pressure. I have had many massages over the years and including the foot is rare. To me it is such a treat! (Kind of like a scalp massage during a facial.) The whole massage was a treat, and I came out of there feeling like a noodle. The Spa itself is very nice. The accommodations are appropriate and the staff overall was great. I live about an hour and 15 away; I picked this spa because I was meeting a friend halfway. I enjoyed myself so much that the hour plus drive won't stop me from returning.

Had my hair cut and colored by Vicky (Owner) and she did above and beyond what I expected! Fontes…read moreSalon is neat, classy and clean! It will make you feel relaxed and have you walking out feeling better then ever!

Had my hair cut by Ashley, her work is terrific and I love my service time with her. The salon is…read moreclean, neat and modern.

I started going to Ron Fierro's salon a few months ago. I've been plagued with damaged and…read moreunmanageable hair for years. After just a few sessions, my hair looks and feels fabulous. Ron is extremely talented, his cuts are amazing. Kendra applies my color and also does a terrific job using wonderful tones that compliment skin tone and eye color. Their great work is evident by all the compliments I receive. I also love the way Ron coaches and offers tips and tricks. The salon itself is beautiful and relaxing and of course the Aveda scents are amazing. A visit to this salon is a true spa experience.

I have been going to Ron Fierro for 25 years. Have been through all phases of short haircuts, long…read morehaircuts, perms, color, highlights etc. He is fantastic! Always up to date on new techniques, he is innovative and informed. He travels to courses frequently. Ron really listens when you have a request, he makes suggestions and delivers what you want. Usually it's better than you imagined. He has a great sense of humor and the staff are pleasant and helpful. The salon was recently renovated and it's lovely. The atmosphere is peaceful and relaxing. You will enjoy your visit and walk out looking and feeling great.

The place was filthy, and, they played loud obnoxious music that caused me to have anxiety. I asked…read more3x to get a short hair cut and I just got a light trim. I finally just left, however then went outside and cried. The receptionist came out and I asked for my money back so I could go someplace else and I was verbally abused and physically struck and pushed out the door. When I fell to the ground because of having a panic attack, they called the police. I had to go someplace else to get my hair cut the way I wanted it.

Love this place! I see Amanda D for my hair cut and occasional color needs. Everyone who works…read morethere is super friendly and it's such a welcoming place that I wish more people knew about! I got my hair colored my Amanda maybe a year ago, and she sat down with me and we looked at different colors (that came with the dyed hair in a book!) so I could see what color I wanted (brown), along if I wanted some tint to it (red, gold, rose gold, etc.) The only thing I will say is that the location itself may be difficult for individuals who use mobility aids, since it's below ground of a main business building and requires stairs down to the salon.