I came here over a month ago to dye and cut my hair. I have never gotten my hair professionally…read moredone before, so I was very excited and willing to drop more money than I would normally like to spend. The women at Imani are very kind. They made me feel comfortable and I didn't feel pressure to make awkward small talk or anything, even though I wouldn't have minded. I could tell my hair stylist was either still training or had just finished training. So the owner I believe was watching over and helping most of the time. Again, they are both wonderful people. But the first thing I told my hair stylist was, "I don't want this blonde.. I'd like mostly brown." When I left, I clearly saw that my hair was still noticeably blonde. My roots did look darker though, and I was happy enough with that because I figured at least my hair will look okay growing out. But come a month or so later, the brown dye is not even close to my natural hair color. And again, the majority of my hair is still blonde! Not at all what I wanted. I saved up money to get my hair done and now I'm going to have to get it re done all over again. Hopefully actually brown this time. I'm assuming they don't do refunds or anything like that. But I would genuinely think I'm entitled to one. I just don't know why they would let me leave when it wasn't anything I asked for. Quite disappointed.

It has been 20 years, but I have finally found the best stylist who listens to me and is able to…read moretell me what she thinks is truly best for my hair! Heather has been an absolute dream to work with! I had been having my hair dyed for years and after our first meeting, she was upfront and honest about the damage done to my hair as well how my previous stylists kept putting color on top of color which was an unnecessary expense to me. I also love how she is eager to try new colors on my hair and I have never been disappointed with her results. As an added bonus, I absolutely love Heather's energy! She is so easy to talk to and you can tell that she genuinely cares about what you have to say while you are in her chair.

Lisa fit me in last minute and it was the most pleasant, relaxing haircut of my life! I usually…read morefind haircuts very stressful and weird but she was friendly, helpful, talked me through everything, AND it was a great price. Can't speak highly enough. I'll be coming back here for sure.

Lisa and Tina are lovely. My 83 year old mother and I both get a color and my mom gets a cut and…read morestyle plus eyebrow waxing every six weeks from Lisa. I would definitely recommend the salon. There are no airs in this salon as it is very inviting and friendly. The prices are reasonable and Lisa works hard to give you exactly what you want. Give them a try if you want a breath of fresh air.

This was my first time here and I was blown away by the friendliness and service. I made an…read moreappointment with Mary for a basic pedicure. She is awesome! She took her time, not rushed at all and she gave the best leg and foot message I think I've ever had for a pedicure. My experience was great here and I will definitely be returning!

Jen was great, first visit will definitely be back. Indicated upon arriving I didn't have an appt-…read moreI called for one last week- text msg was sent Thur as a reminder, they found an open spot for me, ty

I needed some critical roots touch-up and a trim-down after going too many months without a cut…read moreover the summer. Basically, the head looked bad, real bad. Trisha's got me in with a same-day appointment and Joann wrangled my wretched locks back into shape and offered a couple of real-world suggestions to help keep my curls looking good from day-to-day. Everyone was fantastically nice and their late hours during the week fit my work schedule. I'll definitely be back!

Miriam is the electrologist. She's amazing. Very professional quick and thoroughread more

I had two fantastic services last week: a facial with Jamie and a message with James, both of which…read moreI absolutely loved. They are both very professional and great at what they do. Jamie gave me the BEST scalp massage! (Yes, it messes up your hair, but it is SO worth it when you have a facial). And the rest of the facial was equally lovely. It was very relaxing and my skin feels fantastic. James gave me the BEST foot massage, as well as a total body massage! He is strong but uses just the right amount of pressure. I have had many massages over the years and including the foot is rare. To me it is such a treat! (Kind of like a scalp massage during a facial.) The whole massage was a treat, and I came out of there feeling like a noodle. The Spa itself is very nice. The accommodations are appropriate and the staff overall was great. I live about an hour and 15 away; I picked this spa because I was meeting a friend halfway. I enjoyed myself so much that the hour plus drive won't stop me from returning.

I am very disappointed with Bell Tower Salon Spa services. They changed my appointment for a 90…read moreminute Hot Stone massage 3 times without a valid reason. I received a TEXT from Bell Tower (610)372-6379 on 1/26/26 at 4:40 pm that stated: "Good afternoon Marie. This is Cynthia, Guest Service Coordinator, at Bell Tower Salon Spa. I am reaching out to confirm your appt tomorrow (TUES) 1/27/26 for a 90 minute Hot stone massage with Paige at 9AM. I tried calling you but there is a temporary error message instead due to a cancellation Paige has later in her day to help streamline her schedule more efficiently? Kindly let me know at your earliest convenience. Thank you." I responded with a TEXT: "Yes on 1030 am tomorrow is good. Thank you." I received a TEXT back: " Thank you for your TEXTING Bell Tower Salon Spa. You have reached us outside of our business hours. We will respond to your text message during our Guest Services hours Monday through Saturday 9:00 am- 5:00 pm." (So why was this message sent at 4:40 pm then? Why was this sent so late?? Bell Tower said they will respond to my text but did not do so immediately.) I received another TEXT from Bell Tower salon Spa at a different number (855) 661-0746 on 1/26/27 9:06 am that stated: "Bell Tower Salon Spa: " Reminder your appt is Tuesday 1/27/26 at 9:00 AM. Please call or TEXT if you need to cancel or reschedule to not acquire a cancellation fee." I responded with a TEXT: "Yes." (To confirm) On Tuesday 1/27/26 I arrived at Bell Tower Salon Spa before 10 am thinking my appointment was for 1030 am. I was informed by the front desk that my schedule was moved to 12:45 pm that day and a TEXT was sent to me the SAME day as my schedule!! This is unacceptable and unprofessional to change my schedule time 3 times!! I checked my text in front of the clerk and I saw a TEXT was sent to me the same day of my appointment on 1/27/26 at 9:19am from (610) 372-6379 that stated: "Good morning Marie I apologize for the confusion but due to the late confirmation the appointment was not moved and the 1030am spot has been filled. We can move you to James at 12:45pm or Paige at 2:30 pm." This message was texted twice at the same time. 1. I did not ask for and I would not want a male for a massage therapist. That is my choice, the customer's choice! 2. I left my house by 9 am to do errands before my appointment time which was supposed to be by 1030 am. 3. When I spoke with Joanna ( Manager) to explain this, she told me that the system does not allow for the staff to see my response back to Bell Tower. I questioned her response and said, "How do I know what you are telling me is true?" Then I showed her my the texts that I received the messages and I responded back by texting. Joanna kept quiet and I knew she lied. 4. Joanna could not explain why my scheduled time was bumped 3 times when I questioned her. 5. Joanna apologized and stated, "We screwed up." 6. The blonde clerk did offer to have Paige give me a 30 minute massage, but I said that should have been a complimentary massage. The clerk said, that I would have to wait for Paige at 2:30 pm and offered a small discount. This was unacceptable and my time and trip over Bell Tower was wasted. Who authorized this change? My time was jeopardized for the convenience of the staff to "streamline" her schedule?? Is her time more important than the paying customer?? 7. I explained to Joanna that my husband has been a long time customer, buying gift cards for the last 5 years for our family and friends, but this will need to stop! 8. I am disgusted with how management handled this issue. This is poor customer service, poor time management, poor satisfactory and poor leadership. This was not handled well!! 9. I asked for a full refund on my gift card and will not return to this place. This was a first and last time for me here. The customer service here is disgraceful!!

When I lived in the Berks County area, this was my salon of choice! Great and speedy manicures and…read morepedicures, of which I preferred gel! The nail artists were exceptional, and though it usually was limited english, they would do everything to accommodate your needs and styles. Gets super busy on Saturdays, so be sure to schedule ahead of time! Quality: 4.5/5 Customer Service: 4.5/5 Value of cost: 4/5

Wait 30 minutes then told have to wait a hr more. Place is dirty dust everywhere rude employees I…read morewill never set foot in there again..there is a lot of way better places

I've been going to Coleen for years now and always leave with a great cut and color. The salon is…read morealways very clean and they are always prompt.

I started coming here about 1-2 years ago because my hair stylist, Rachel, moved to this salon. I…read moreabsolutely love coming here. The staff is so nice and welcoming. The salon is always clean and the prices are great, especially to what I normally paid. I highly recommend Rachel to do your hair!