I ordered a Buffalo chicken pizza through Uber Eats. My son loves this item, and we have ordered the exact same pizza more than ten times before. However, today the pizza arrived with only cheese, which my son does not like. There was no chicken and no Buffalo flavor at all. When I contacted the restaurant, they responded very rudely and insisted that this is how the pizza normally comes. As a regular customer who has ordered this many times, I know that is not correct. Their response was not only inaccurate but also very disrespectful. I'll never go back this place. read more

Ordered a pepperoni pizza and macaroni bites for 50$ four hours later received a cheese pizza that wasn't even cooked Tried to get a refund. They told me that they can't refund it. Then they hung up the phone and when I called back, they tell me they were Papa John's. they give you the store owns number but it's disconnecte! read more

This place is joke. I placed a order for backed lasagna and with garlic bread. Instead I got one with cheese bread which I don't want so I called the location to get my correct order. Instead the guy on the counter is I'm going to xfer to some guy and now they won't answer my call well Im on my way to get this fixed or a better business complain and that won't be good for them since they just needed to fix the order. Dude u screwed up u fix it. Grow up. USE U BRAIN... now im aggrevated and putting a complain to your corporate office and bbb complaint about the service and for my money. Spoke to some due called George. And the dude who was rude on the phone sounded like a kid. He should be fired after not being able to assist a custmore after you guys screwed up the order. This guy with arrogant service really needs to be fired he needs a new job. Like really butcher the expirence for a handicapped customer. This place has dropped there service from a 5 star to 1 I would have not given them a star but had to give them one. DO NOT ORDER YOU WILL HAVE HORRIBLE EXPERIENCE AND A NIGHTMARE. SAVE YOUR TIME AND MONEY!!! read more

Sarpino's Pizzeria - Cant get answer - Pizza Near Me - Riverwoods, Illinois

I have had Sarpino's several times but this recent visit was after a long time. I can't recall the previous time I had Sarpino's. Anyway, I received a coupon/ menu deal in the mail and decided to make use of it. The nearest Sarpino's to me is this one in Riverwoods. I have ordered from their before but this around, the management had changed and it's under new ownership. I decided to get a couple of pizzas from their Gourmet/ Specialty pizzas options instead of build your own kind. I ordered one Vegetarian and one Pesto Veggie pizzas over the phone and mentioned to them about the coupon I was going to use. I was informed the pizzas would be ready for pick-up in 15 - 20 mins. When you go to the shop, you have to have a mask on. It's required. I had one on already and was going to wear one regardless if they mandated it or not given the circumstances these days. My pizzas were ready to go. I checked them to ensure they were what I ordered. They looked good. I asked them for some paper plates, Parmesan, and crushed red pepper flakes packets which they provided at no cost. I received good service from the time I called them to place the order till pick-up. The pizzas were delicious. Both of the pizzas were good. I had not had these kind before so that was a nice bonus. The pizzas hit the spot. I definitely recommend trying their Pesto Veggie and if you like it spicy, have them add banana peppers or jalapenos. Sarpino's to me is a good alternative to other chain pizza shops like Pizza Hut, Domino's, Papa John's etc. In my experience, I haven't had any bad tasting pizzas from them you get what you pay for. I'll be going back for sure, hopefully sooner than later next time around. read more

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Pizza is good but delivery isn't so smart Carrying a pizza flat is common sense Pizza should not be crushed like this when we receive delivery read more

Sarpino's Pizzeria - Grease on the side of the box that was carried sideways - Pizza Near Me - Riverwoods, Illinois

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The personal 5 cheese pizza is a total rip off for $20 and the size. 4 pieces of the tiniest pieces. Shrinkflation is real read more

Dropped by for take-away. There are a hand full of of tables, you could probably sit at least 20 people in at one time, but it's more of a takeaway kind of location than a place where you'd eat. But if you wanted to, plenty of space! I ordered a couple of personal pan pizzas for my girls on the phone. Ready for pickup in 15 mins. I really liked the chewiness of the pan style crust. The sausage was a tad spicy. The sauce was well balanced, not too acidic. My girls devoured the pizza they approved. Each pizza came with a container of marinara - perfect for dipping the pizza and also a hot pickled pepper. Parking is plentiful as it's located in a strip mall. Definitely call ahead, it's a no frills dining area, but a good default place to dine if you just wanted some good pizza. read more

Sarpino's Pizzeria - Personal pan sausage - Pizza Near Me - Riverwoods, Illinois

I do usually order from this location. Everything was good till now.Its 1:10 am and I was waiting for my chicken club sandwich with NO BACON, GIRGIS who works there forget about my cheese breadstick,and I had to wait for that h another 12 minutes.Waste of the time.People who worked this shift,evening are super lazy and not professional.They don't know the basic ethics about customer service.My suggestion is ,hire proper people or teach them properly.They should treat customers and respect their time. Super disappointed! I am sitting here mad,frustrated and hungry.Ordered another sandwich,and will give back this to delivery driver. People on the phone don't even say sorry,they don't care.It feels like they just need to wait till end of the shift and go home.You guys are doing business and you should take care of the people in your community, especially those ones who are loyal customers and order on a regular basis. read more

Sarpino's Pizzeria - two pieces of bread in a box - Pizza Near Me - Riverwoods, Illinois

I was just randomly doing a search for vegan pizza and usually I get so many unrelated things so when this popped up I expected just cheese less pizza and salad. So not the case! This place offers an exciting terrific vegan menu with vegan cheesy breads, chicken appetizer, calzones, two plant based meats, special pizzas to imitate the non plant based original and a build your own vegan pizza. I was in heaven! Ordered a build your own with plant based pepperoni and sausage and some veggies and a vegan cheesy bread. Does not disappoint! Was delicious and fully satisfying. My dad I forced to get a pepperoni challenge which is half pepperoni half plant based pepperoni and conventional cheese. He thought it was all quite tasty as well and was impressed with the cheesy bread. He's NEVER impressed with plant based cheese items. They also have full conventional typical pizza menu offerings as well. Ordered online. Easy and no mistakes. Friendly service. The one thing to add in the future is plant based ranch dip. I absolutely will be back!! read more

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bad service order pizza for delivery take more then 2 hours have to go pick it up they give me the pizza that delivery have to drop it off they don't even make a fresh pizza nasty dry and cold at least make new pizza it was your fault att. Liquid Fusion Owner read more

Sarpino's Pizzeria - Pizza Near Me - Riverwoods, Illinois

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Food was really good and we love how they're open late which is a bonus because nothing around was really open that late. They also added parmesan and crushed pepper flakes without us asking. Definitely recommend! read more

Worst experience. My food was frozen called and spoke to manager Avian and he said next time I ordered it would be free but when called on 30th the manager said it's ur loss she won't offer what other Kate Manager said. And I'm SOL. Horrible service and experience would not recommend this place to anyone. Original order date 26th October and called on 30th October. Horrible service have placed close to 300 plus orders. Kate Manager said she can't send one to me since there is no delivery in the system that is towards my home. read more

Sarpino's Pizzeria - Order. - Pizza Near Me - Riverwoods, Illinois

Two plus hours delivery time and still no pizza. It's just not even worth the effort.

Came here to grab a couple of personal pizzas to go. The pizzas have a nice chewy crust and a good size for a personal pizza. The sausage though might have a bit of a spicy flavor to it so the kids might think it's spicy. The crust not too greasy. The staff was friendly and made sure our order was correct. Easy and convenient to go location and we also were given plates and napkins and utensils. read more

Sarpino's Pizzeria - Pizza Near Me - Riverwoods, Illinois

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Ordered a sandwich at 6:30pm, the app indicated delivery would be at 6:55pm. Sandwich was delivered 7:55pm. Deleted the app. Will never order from Sarpino's Riverwoods again! read more

I flew in late to Chicago and this was one of the three options for delivery to my hotel that was still open around 11pm. Pros: - Open late - Fast delivery (like 40 min) Cons: - Fast delivery because the pizza was not fully cooked and the dough was still raw. - Since the dough was raw, pretty much every topping wanted to slide off every slice and everything was a gooey mess. Not in a good way. - Reminded me of crappy frozen pizza. - Pretty much the worst pizza I have ever had from a restaurant. Should have went with one of the Chinese restaurants. read more

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Pizza was cold and didn't have what I consider to be "extra" basil. Mostly bread. Ordered garlic butter dipping sauce and received honey mustard. read more

Well I gave them 2 stars only because they were fast to deliver, and crust is pretty good. But as you can see in the picture this cheese pizza should be renamed 1/2 cheese pizza. I mean when you are making the pizza you can tell there is no cheese on 1/2 of the pie! But why????? also the sauce is really thick and sweet. But again the crust is pretty good. Disappointed read more

Sarpino's Pizzeria - Um is this the new 1/2 cheese pizza??? I didn't know I needed to order my full cheese pizza!!! But hey I guess I do! - Pizza Near Me - Riverwoods, Illinois

Love Sarpinos Been to Sarpinos multiple of times, great customer service. Tasty and yummy food, would recommend it! read more

Living in Chicago, I don't order chain/drunk/garbage pizza very often. If I want good pizza, I'll hit up a staple a la Giordano's, Gino's East, Lou Malnati's, Pizzeria Due (#1 deep) or Pequod's. In college, we knew each other quite well though. These days we are merely acquaintances. We don't talk or see each other very often. When we do, I can count on Sarpino's. Best fast food pizza. I won't even touch Domino's, Pizza Hut, Little Caesars or Papa Johns. That's below my standard. Sarpino's pizza tastes better. The cheese can't just be peeled off, the crust doesn't taste like cardboard and it's not under cooked. It's just right. On top of that you get free fast delivery. They always have coupons too. What more do you want from fast food pizza? The only thing I suggest is that you keep it simple with your order. Remember where you are ordering from. Stick to the pizza or calzones and keep the ingredients basic: cheese, pepperoni. I also hear good things about the sausage. Otherwise, you might end up with a different story. read more

Sarpino's Pizzeria - Half pep n chz. - Pizza Near Me - Riverwoods, Illinois

I ordered a black olive pizza with extra olives. I received an undercooked cheese pizza with no olives. I called to complain. The woman who answered took all of my information, but then transferred me to voicemail. I then got a hold of the person who apparently is the manager. He wanted to go over the whole thing again. There was no "I am sorry, we will make this right." Instead he threatened me and then hung up. I drove to the establishment at that point. The manager, who refused to provide a name, called me a n*gger, a bitch, and threatened that he would bench press my ass. I have the whole thing on video. read more

Sarpino's makes good pizza and is one of the few restaurants in the area that makes calzones. Order the calzone and the cheese bread.

Terrible customer service. Ordered delivery, called them several times before order pickup to make a simple request to remove an item I was allergic to, they claimed they didn't have the order, sent me on a goose chase verifying that indeed the order had gone thru. After my 3rd call in a 15 minute period, they suddenly 'found' the order, but then told me it had gone out for delivery already, so I was now going to get it, complete with what I DIDN'T want. Zero help, zero empathy. AVOID THEM. read more

I'm currently at a rehab place after a fall I suffered. This time I wanted to order a pizza for the people working the day shift and having it arrive before 2 p.m. . I called about 1:15 and the woman who answered the phone was so incredibly rude trying to hurry the process along making me feel like I was an issue. When I said you know what don't worry about it I can go to another pizza place and have them bring it. Oh no we'll get it to you in 30 minutes which would have been 2pm. Unfortunately 2:15 there's still no pizza. I called back and this time A man answered at first he said there was no pizza ordered from where I am and then suddenly he found it. It had not even been made yet. You said we could have it to you about 3- 3:10? I told the man to just cancel my order because it would be a waste of time and money. I said I was lied to about the time it would be arriving and the day shift would be gone. Man said he would take care of it. 3 days later, my bill is still been charged for that amount. I contacted my credit card company told them what happened and there will be an investigation. If you would treat every customer like that you would have absolutely no customers. read more

One of the only places open late on Thanksgiving. Ordering and pickup was easy Cheese Bread was the best Wings were ok - needed to be cooked a little more. People working were accommodating and friendly read more

Both times I've ordered from here I've had bad experiences. Between losing my order after confirming it online and burning my pizza, to forgetting items with my delivery, this place has left a bad taste in my mouth. read more

I'm a very big fan of pizza, and I've discovered, probably, all of the pizza places in this neighborhood. Sarpinos is my favorite so far. They always have fresh and warm pizza waiting for me. I have never been disappointed, always friendly and helpful staff, orders done right and delivered on time. I highly recommend this place to anyone who values a good pizza with an outstanding service. read more

Sarpino's Pizzeria - Stopped by for my favourite pesto lovers pizza! - Pizza Near Me - Riverwoods, Illinois

At their very best Sarpino's Riverwoods delivered okay pizza, but the other times where were only just fair. While there aren't a lot of great pizzerias in the immediate area (Rosati's and Amore just haven't "wowed" me yet), you don't have to drive very far to get MUCH better thin crust pizza. I know pizza is pretty subjective... I say it a lot in my pizzeria reviews. But, from what I've had from Sarpino's, I just can't recommend it, unless you're that person who loves limp uneven crusts, sloppy topping distribution, and oily cheese. In fairness, I've gotten them later in the evening and had it delivered - maybe it's better during the day and while carried out. I'd like to try their thin crust again, but it's a little hard to justify when they're only a few minutes away from Joe's, Wapaghetti's, or Nino's - all of which are also open late. I guess it's also worth mentioning that - so far - the Riverwoods Sarpino's had the best pizza out of all the other Sarpino's locations (two of which have the dubious distinction of being my least favorite pizzarias in the state). If you're hoofing it, Riverwoods Sarpino's was - in my experiences - at least better than the el-cheapo Tombstone or generic pizzas from the grocery store (but not better than a DiGiorno, Screamin' Sicilian, or Frescheta frozen pizzas). If you can drive; I think you can do better going a few minutes to the south or west (or getting deep dish from Lou's). read more

Their wings are the best! This time I got buffalo style chicken wings, and that was delicious. I like the service though, friendly staff and helpful to get the right order. BTW they got to my home faster than I expected. They said in 45 min, but the driver was in 35. Keep up a great work guys! read more

pizza has always been good in my experience. yeah they'll mess up the order sometimes and leave the peppers on but it's only happened to me once out of 10+ times. service is cool, both cashiers i've meg are nice. the wings are however, the most disgusting thing i think i've ever put in my mouth. they smell weird, idk if it's the sauce(buffalo) or the wings themselves, but they're small, soggy and gross. don't smell good don't taste good. but they're a pizza place so i guess it's fine. just do not get the wings. read more

Not the best pizza but hey, they're open late. I've been disappointed in most of the appetizers I've tried as well - it seems like things just need to be cooked a little longer. Pizza is fairly limp - I prefer a little crunch to crust, not all the toppings sliding off the tip of my slice because holding from the end crust just isn't enough. I've tried several variations of the vegetarian pizza options, nothing has grabbed my attention yet. The jalapeno poppers could use a bit more crunch as well. Mac and cheese bites don't have much flavor. And, I don't eat meat but heard the wings were good. read more

Terrible service From Indian guy working on nights and he's rude wouldn't recommend buying pizza from here

Placed an order for 430 to be delivered at 630. It's now 715 and still no pizza. Manager said it isn't his fault it's due to the weather. I'm at Milwaukee and 22, 7 min away..placed an order 2 hrs prior..this is def management's fault. Dont order for party of kids waiting to eat, just terrible! read more

I've had very spotty service in the last 4.5 years from Sarpino's. Both on the pizza and sandwiches front. Overall the food is okay or good, but nothing to write home about. The worst part is their delivery. Sometimes it's okay. But about 1/2 the time it's horrendous. We just ordered lunch today via their online system at about 11:30 and their system said the pizza would be delivered between 12:15-12:25. An email came through and said they were on their way at 12:15. All of that's fine...it's what we expect and anticipated. However, at 12:45 our pizza was still not delivered for our office. We called and were told they were just around the corner. Still no one by 1:05. We called and got the same story when we pressed harder and were told they were really busy that day. I've heard that excuse from them before. When we called the first time there should've been an option telling us they were sorry and they were backed up and it would be better to either pick it up ourselves or the truth then that they were very busy and it would be late but don't basically lie to us. If you're system can't give accurate times - get it fixed. Overall bad bad service and it's more than once and I'm just sick of it. read more

This was our first stop to eat on a trip for our daughters NAVY graduation. What a fantastic stop. I ordered the baked cheese tortellini with alfredo sauce and it's so good. The portions were very generous that we had to take leftovers to the hotel. My husband got the italian calzone and he loved it and also had leftovers. The staff was very friendly and the facility was clean. If you are in the neighborhood please stop in. read more

I had the pizza here a while back and thought it was the best pizza I ever had. It's not close to me (but was close to where I worked). I found myself in the area recently so I had to make a stop. The pizza was as I remembered it - excellent. I also bought cheese bread sticks. It's actually a small pizza covered in cheese, cut into slices. Man, so good and so fresh. read more

I ordered the baked lasagna through Uber eats and it tasted like buttered feet. I'm not even exaggerating. My hotel room stinks because of it. I know good Italian I'm from south Brooklyn, raised on the best Italian food from restaurants and Nonnas. But I understand it's not all gonna be amazing, that's fine. But when I tell you thE marinara dipping sauce that came with the breadstiCk's tasted better than the sauce in the lasagna, the red sauce in the lasagna tasted like it hasn't been a tomato in 3 generations. And I'm looking at pictures oF the pizza in the yelp and it don't look like a prize either. I have been not fond of food before and still finished it when I'm hungry. I was starving and I threw this in the trash. No salt no pepper no parmigiana could help this God forsaken dish. DO BETTER. read more

Nearly inedible, the most atrocious abomination I've ingested incredibly floppy and soggy

The chicken Alfredo is the best menu item, I always stick to that, it comes with garlic breadsticks and marinara dipping sauce. Maybe I'll try a calzone once in a while. read more

I ordered food from this Sarpinos, and not only did they not get the order correct, but it was cold, and undercooked. I've called the manager at this location, and was left on hold. I've emailed the corporate office, and they haven't responded. I WOULD NEVER ORDER FROM THIS PLACE AGAIN. read more