I went and ordered 30 dollars worth of food and ask for chicken,rice,onion only when I get my food home it's got mushrooms on it and I'm allergic to mushrooms and the chicken was rubbery, my other order steak was not medium rare it was well done shrimp wasn't cooked at all so don't go here or check ur food before u leave read more

Sarkus Express - Mushrooms that I asked not to be put on - Japanese Near Me - Sanford, North Carolina

I normal don't post, but today I feel like had need to. The past couple of time I have ordered. They keep putting less meat with my order. If you spend 15 on a steak and chicken and can't find the steak or chicken under all the onions there is a problem. Not worth the money!!! read more

Sarkus Express - a white styrofoam container filled with rice, carrots, and meat - Japanese Near Me - Sanford, North Carolina

Ordered takeout for their daily special of Hibachi Vegetables ( no meat). What I got was $11.00 rice.

The food is amazing. I've had the chicken and mushroom meal, dumplings, and egg rolls. All were amazing. This is my favorite place in town by far! read more

Their food is good. Service is always super fast. I think the prices are very reasonable. Not sure why but every time we eat here most people that come in get it to go, occasionally we do to. So a plus is you can always find seating with no wait. read more

Hot and fresh food. Large portions. Very friendly staff. Funny part was that the television there was playing a Spanish show. Will return in the future. read more

phone service sucked tried calling in order but was on hold for over 10 mins Not all people want to order from an online service and all so have to add an app to get food read more

The Bento Box is so good! Such a great variety of foods and sauces on one plate,great price, very filling. The veggies are always super fresh and steak is cooked perfectly! read more

Decent for the area. Def get your money's worth quantity- wise. It's a little on the salty side for me and the chicken and beef were a little over cooked for my taste. Deal breaker? No. Staff was attentive, restaurant is clean, prices are reasonable. If you like white sauce, they give you a TON with takeout. I opt to get 1 white and 1 ginger sauce. Make sure you ask though. Otherwise, you'll end up with two large white sauces in your bag. Only other gripe is that I wish their menu was a little more extensive. However, that being said, it's worth a visit if your wanting something to fill you up and not break the bank. read more

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Based on our experience the only reason this place is open is because of the large portions and lack of options in this area. Food was low quality, not fresh, cooked poorly and was salty and somehow bland at the same time. Rice was mushy, meat was overcooked vegetables were okay. Not authentic. Soda fountain was not working correctly and was dispensing flat soda. Lots of hand written signs on loose paper, taped to walls and other things. Overall most mall Japanese food is better quality than this restaurant. read more

My husband and I usually go to Hibachi One but I was not crazy about their rice and yum yum sauce so anyway I checked for additional Japanese restaurant and found Sarkus Express. We both ordered steak and chicken and YUMMY!!!! I will now be calling them for future orders. Did I mention the app said they would arrive by 8:02 they were 15 Minutes EARLY!!!!! read more

I love there Steak Bowls and Shrimp Bowls.. Rice is really good! Staff is friendly. The restaurant is always clean.. i enjoy eating there.. read more

Sarkus Express - Steak Bowl - Japanese Near Me - Sanford, North Carolina

DO NOT WASTE YOUR TIME OR MONEY AT THIS LOCATION! The other location by the UPS store is MUCH better. I asked for extra carrots and was charged for them. I had 2 orders of hibachi steak, 1 with extra carrots. They both had the same amount of carrots. Took a picture for proof as this is not the first time this location has done this. I waited until after their dinner rush and called and asked to be able to return and get the carrots I paid for. The girl argued with me about what extra carrots looked like. Then told me I needed a receipt which they didn't give me. She argued that too. I asked again to simply get what I paid for. She went and spoke to a manager she told me and said that was fine I could come and get them. Then I told her it wouldn't be tonight. Then she went back to saying I need a receipt. I asked to speak to the manager. She LAUGHED at me and said he was in the office. I said ok thank you I'd like to speak to him. She laughed again and said she didn't think he would come to the phone. I asked for his name-Raphael-and asked her to tell him there was a customer who would like to speak to him. She laughed again and hung up. This location is trash. Never going back and spreading the word as far as I can. read more

Sarkus Express - a variety of food items - Japanese Near Me - Sanford, North Carolina

This is some quick Japanese food! I think it's a bit pricey for a plate of food. But, it's pretty good. If it were cheaper I would come here more often. read more

Worst customer service EVER! I have called 3 times to place a take out order and was put on hold for 30 minutes twice. I went to dine in and they would not wipe off a dirty booth table.. They told us they were busy and to sit at another table. All of the booth tabletops were dirty and my elderly mother who has back issues ca not sit in a regular table chair. They told us we would have to stand there and wait. It would have taken them literally 10 seconds to do and both of the ladies there argued with me that would not do it because they were too busy. Unbelievable!!! I will never give them a dime of money again and it is a shame because their food is actually decent. They need to train their employees much better on how to take care if customers!! read more

This is the best Japanese restaurant around I have never had a bad experience here. There are two sarkus restaurants in Sanford but this one is by far the best one. The food is great and they give you more than you can eat and the price is unbeatable. The restaurant is always clean and the staff there are very friendly. So glad that a friend told us about this little gem we have been going there for years now. When my family comes to sanford to visit this is where they like to go. Can't go wrong but my to go to is the hibachi chicken read more

I love their teriyaki chicken & broccoli plate , that's my fave.. They cook excellent, give you big portions, and have a friendly staff. We eat there a lot more than the other Japanese place. Good food at a even better price! read more

Horner location going down hill due to uncaring employees. Their phone doesn't work and says that their "mailbox is full" so I was already annoyed about having to wait instead of just calling in some food and picking it up after a long day at work - ready to go home. I walked in and they completely ignored me. Even the cook saw me, stared and kept walking. I had to be the one to initiate. Finally got their attention, ordered, got home and order was wrong! How hard is it? I was the only person there at the time... how do you mess up the only order you have!? read more

Pretty simple... Clean atmosphere, very pleasant wait staff, hot fresh food, prepared very quickly, proportioned just right, & a very fair price! I definitely would return & recommend this establishment! Appreciated the enjoyable meal, that took me away from the norm... read more

Let me not start with this place it is the worst place to eat at. Starting with the cashiers some of them. Food is ok when you order what you ask for and payed for. read more

I have gone to this restaurant twice now. Both times cashiers were extremely rude and we're always preoccupied on their phones or having a side conversation. Food is okay but not the best. Rice is mushy, veggies are greasy, and their meat is over cooked. I also got a side salad which was all lettuce and two small tomatoes cut in half. Also their sweet carrots taste like they came out of a can. Price is reasonable but honestly you pay for what you get. Half ass food! read more

I love the for here. The portions are great for the amount you pay. The staff is very friendly too. My favorite place to get hibachi! read more

Sarkus Express - Hibachi chicken is amazing! - Japanese Near Me - Sanford, North Carolina

I love this location. I eat here quite often for lunch, and picked up dinner recently. Would have given them 5 stars if I would have been told over the phone that a shrimp, chicken, and steak plate would be $16.00. I thought that was extremely too much and felt they should already have a meal with all three meats available. They charge you for a shrimp, and steak meal and charge you $4.95 for a side of chicken. I changed the order once I got there, and they were extremely nice and apologetic about the whole situation. I will continue to frequent this location. read more

I used to love getting food from this place. It's not super high-quality, but they give you large portions and it has always been tasty. The last time I ordered from Sarkus, however, was the last time I will ever be able to eat there. I ordered a side of lo mein noodles, really basic. There was a chewed up, dirty FINGERNAIL in my noodles, that i was lucky enough to find by chewing on. They did give my money back, and the poor girl at the counter was really apologetic. I felt bad for her, because obviously she couldn't do much, but there was no owner or manager around to take any kind of responsibility. There was no explanation. It made me feel pretty ill and disgusted. I'm not one to be vindictive, I'm not super angry, I just felt like i should warn people because obviously someone in their kitchen has really low standards. read more

Food was always good tasting and plenty of it. Served on plastic plates and knife/ which is fine. Problem is place was not clean. Sticky floors / tables. But worse, bugs insects and yes the big "C" insects as well! Big shame as I really liked this place but if it ain't clean and I see bugs in the dinning room what is behind the cooker or freezer look like. read more

The lunch special can't be beat, it's a great deal. They always give you a lot a lot of food. I have tried the steak, chicken, shrimp and vegetable so all of them. I love the terriyaki because it comes with broccoli. Least favorite was the shrimp but that's because I'm not big on shrimp. All my friends also like this place, the workers are very nice and the food is great. read more

Food is great. Price is fair. SERVICE IS AWFUL. The man that greets you at the cash register is BEYOND rude. Seems like he doesn't appreciate your business at all. read more