Submitted all required insurance forms, doc is in network. Arrived to be told I needed to pay $1500 for a root canal. Told them I had insurance. Was told that they required full payment up front, that they would submit the claim form and the insurance co would reimburse me. Got my EOB from Delta Dental to find out that the maximum charge should have been $1064 & my Out of Pocket max was $240. The check was sent to the dentist, not me. Called the office to be told that their office mgr wasn't in, she'd call on Monday. She did not. She left a voice mail on Wednesday while I was out of town on business. Call the office on Friday, and no one there to help. Their policy on their site says "As a courtesy to our patients, we will gladly file your insurance claims. We estimate your portion of the total fee based entirely on the information your insurance company gives us. We then require payment of your estimated portion at the time of treatment. " (stlrootcanals.com) They did NOT call the insurance co. If they had, I would have paid $240, not $1500. 4 weeks later, I cannot get the $1250 that I over paid. No one can answer any questions and I keep getting the run around. Submitted a fraud report to the insurance co and will send complaint to MO Dental Board. This is not right and they are not finding it to have any urgency whatsoever. read more
