Hello, I found Smile Boston ten + years ago…read more Smile Boston is by far the best dental care team I have ever had. Becky my Hygienist is amazing!! Her skills are impeccable. Always a peaceful experience with Becky. So grateful for Becky. Tony

I have hated my bottom teeth for the last twenty years, and didn't think that anyone could make me…read morereally want to smile in pictures. My Grandson is getting married soon, and I wanted to stop hiding, so I went to Dr. Spitz and his entire staff were absolutely amazing. From start to finish, they were protessional, kind, and made the whole process comfortable and easy. I'm so happy with my straightened teeth and highly recommend them. 5 stars!

Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

The Doctors and great. They are very caring. The staff are so nice and helpful. I have been a…read morepatient for many years so believe they are great.

Filling in the same day if calling!! Fast and professional. Quality is top notch. Good location…read morenext to Starbucks.

It was everything that you could ask for in a dental visit. Prompt, thorough friendly, kind, and…read morevery gentle.

worst experience with a dentist . Three times had cap placed in three times it didn't work. Avoid…read moreat all cost.

Let me start off with that I'm incredibly happy to not be writing the first review for Dr…read more DiMattia. I've been going to Dr. DiMattia for as long as I can remember. I even make the drive from the North Shore to Lexington to continue with such a tremendous dentist. From the moment you enter you are greeted by the most lovely women working the front desk. On certain days even Dr. DiMattia's wife is working. They remember most patients by name and will inquire about family, work etc. I usually see Joan for my cleanings. She books quickly because she is awesome. She does such a thorough job but you don't feel like your teeth have been assaulted. You leave saying wow so that's what they're supposed to feel like. Again Joan has worked for Dr. DiMattia for years. Having employees that stick with a dentist I think show the character of the professional. You can tell his employees hold him with high regard and so do his patients. Dr. DiMattia is personable and most importantly honest. You're never talked into unnecessary xrays, this that or anything else. Dr. DiMattia is incredibly fair on the prices he charges too. In this day and age when a good dentist is hard to find and many people fall victim to gentle dental or other national chains it's nice to know that Dr. DiMattia takes the Hippocratic oath to heart.

Well, today ended with the installation of the last of 6 dental implants and additional separate…read morenon-implant crown installs I undertook at Dr. Gatti's dental office, Lexington Smile Studio about a year ago. Owing to the extensive nature of 60+ years of hard use, my teeth were worn out and in desperate need of repair and/or replacement, so it took quite a while, mostly due to the number of procedures needed but more importantly, the recovery time between the procedures, but in the end, it was absolutely worth it. It was remarkable to see the entire process from start to finish at Lexington Smile Studio and I couldn't help but marvel at what is possible with the modern dental technology they use at their office. As I mentioned in my prior reviews, Dr. Gatti, and the the rest of the staff helped me by providing consistently high quality dental care during the entire process. The one thing I learned about Dr. Gatti is that he's an absolute perfectionist, almost to a fault. Towards the end of my treatments when the crowns were being installed into the titanium implants he initially placed, he was rarely satisfied with the final fit with the adjacent teeth unless the fit was absolutely, positively perfect in every way. Most of the crowns went back for additional customization before they were deemed good enough for the final installation. In my desperation to eat really solid foods again I asked him why they implants had to keep going back to the artist/dental technician for further refinement when they seemed OK to me, so I asked him why it was necessary to keep sending them back and he smiled and said "Michael, I owe you nothing but our very best work" or words to that effect, and of course that made sense and those words were very reassuring. I have been to many dentists over the years who put crowns in for me and not one of them ever took the time to make sure there was a perfect fit with the adjacent teeth, thus causing food impaction over the years, which lead to further decay. It was quite remarkable to see the process, and of course, the final product is gorgeous and I couldn't be more pleased. A little bit about the staff at the office...Brianna his senior dental technician is a marvelous and compassionate caregiver and while she might not realize it, helped me get through some of the tough procedures including extractions and implant placements. While she is technically very competent, it was her great personality that helped me get through a couple of tough procedures. I had Rosie for one or two of the procedures, and she was likewise a marvelous technician. I am also very grateful for Marianne, the office manager who helped make the whole process possible with her flexible financial guidance. Being a registered nurse, I'm not a wealthy man, but she was cognizant of that, and made the whole thing possible by working with my dental insurance and being flexible with me by setting up a payment plan that made it possible to receive the great care I experienced. She was just great, especially when it came to understanding the billing, which can be a bit overwhelming. Of course, the ladies at the front desk, Erika and Elizabeth, were unfailingly kind and courteous whenever I had to manage scheduling multiple appointments, etc. Finally, the technician who actually made my crowns I came to learn is a master at his craft. A Japanese gentleman named Yuki Momma who I never met, but has an online presence and known all over the world for his work and the seminars he gives to young technicians. I viewed some of his online instructional video's that demonstrated how he crafts crowns that fit perfectly and are beautifully reproduced to mimic real teeth. Wow, the crowns he made for me look as realistic as the natural ones I used to have when I was a younger man, and so I feel privileged to carry his exceptional work everywhere I go. Finally, with as many appointments as I had, I feel as though I've gotten to know everyone in the office fairly well, and that's been a special treat. The team there provided a personalized experience, always making me feel right at home and #1 while in their office. I'm pretty sure most folks don't enjoy going to the dentist to get work done, but if you MUST have work done, this fine office is just the place to go. In closing, as my major restoration work came to an end yesterday, I can, without reservation, recommend the practice to anyone who asks. My personal experience over the years has shown that I don't think you can do better than by going to Dr. Gatti at Lexington Smile Studio for any sort of dental procedures, large or small. I don't think you will be disappointed...I sure wasn't and I don't think you will be either. Michael Dumais, BSN, M.Ed., RN

Truly a wonderful practice from the front desk staff to the hygienists and docs! Highly recommend…read moreto anyone in need of dental care!

Confirmed my appointment 1 week before, get all the way there day of and the receptionist cancelled…read moremy appointment for no apparent reason days prior and neglected to let me (THE CUSTOMER) know. They were unable to reschedule me till SEPTEMBER or provide any reason or context as to why the appointment was cancelled in the first place. Very disappointed in the desk service.

I just moved to the area and had some bonding come off one of my front teeth…read more They cemented it back on and it lasted only 24 hours, and came off. He tried again, adding extra cement material which made it stick out like a huge tooth. It was placed on crooked, doesn't line up and he made it more white. This was meant to be a quick fix so he could redo both front teeth at another appointment. However, once I mentioned I was from CA and how much I typically pay there the estimate was jacked up to conform. Nowhere in the nation do they charge $700 for a chair bonded tooth. Now I am stuck with a horrible look which means no more smiling! I can buy a plane ticket to LA and with bonding included at $350 be far ahead of dealing with this work. I'm extremely upset that a dentist has no regard for your smile and would attempt to overcharge.

Have yo ever been excited about going to your next dental appointment? Well I am. Today was my…read morefirst appointment with Dr. Fiorelli and his staff and it was so pleasant and fun that I can't wait. My hygenist, Sarah, and the office coordinator, Laura, just couldn't have been more helpful and pleasant. They are professional and gentle and fun.... They have two tvs you can watch during your treatment. Everything was pleasant even the xrays were gentle and rapid. . Dr. Fiorillo is a great character, as are his staff. I highly recommend their services. Thank you and I totally intend to come back.

Great experience with Dr Filstrup and her colleagues today. My teenage girls loved her! My husband…read moreand I see Dr Fiorillo regularly. So nice to have a great practice in town that takes such amazing care of our entire family!

This dental is all about upselling and making profit. They cares more about money and less about…read morepatients. I had a terrible first time experience with my hygienist, Keylla. Before the cleaning, I declined the laser decontamination, which costs about $2,000 and is not covered by insurance. She walked out to talk to the receptionist, and came back acting like she couldn't care less about my treatment. She only worked on a couple of teeth and then called it done. I literally walked in and out in less than 15 minutes for this treatment. When I pointed out that she completely skipped the upper right side of my mouth, she insisted she had done it and asked, "Do you want me to go back?" What do you mean by asking me that? This appointment was supposed to be 45+ minutes, and you barely spent 15 minutes rushing through my cleaning! For the billing part, the receptionist girl insisted she couldn't find my insurance and tried to upsell me their insurance plus a $600 estimate for the regular cleaning service which I used to spent $20+ on. I had to call my insurance, connect it with her, eventually run through everything myself. I was overall shocked by their attitude and profit-driven behavior. For me as a patient, health is the top priority, cost is secondary. If they can't even perform a basic cleaning correctly, I can't trust them with anything more complex.

Insane - upcharged on almost everything. I have comprehensive insurance and I still paid out the…read moredoor $70 after they upsold me on flouride and an apparent oral cancer screen that isn't covered (after saying no to a $400 night guard that no one else has ever told me I needed) and then after insurance, somehow there were a bunch of other charges that were not covered regarding consultations that racked up to $360. for a NORMAL ROUTINE CLEANING. I've never been charged like this in my life for a normal visit - I have very good dental hygiene. find somewhere else to go. They're scam artists.

I've had consistent issues with the receptionist Kenneth, who most recently hung up on me after…read moretrying to schedule over the phone. Consistently rude, with attitude, makes off handed comments, smells of smoke. I thoroughly enjoy the women staff on this team. What an unfortunate representation for them.

My issue is not with the Dr's or practitioners themselves, but in business ethics…read more I had dental work done, and explained that I only live in the area seasonally. I left contact information along with my insurance information. They never billed my insurance company, in fact, when I followed up, they finally billed them almost one year after my care. They are now treating ME like the scumbag, because the insurance company won't take anything after 180 days. They claim they sent my claim, the insurance company claims they didn't, and I am the one on the line. Caught in a scum sandwich.

We have been going to this dentist for years. Excellent care , compassion and professionalism. We…read morewill go for the rest of our lives

I have been a patient of Dr Zamani and her team since they opened up and have been very satisfied…read more Not only do they run a professional and organized business (which I appreciate because I am a business owner) but they do great with client services! By this I mean they send me reminders and calls about upcoming appointments (this is simple but helpful), they give me progress reports on my dental care and check in about past problems or discussions and they deal with people well on a personal level. Each time I go on there I am greeted warmly (by Nathalia) and asked about how I am doing personally. Dr Zamani is the same way and it is very reassuring! They take such care to know who I am and it makes going to the dentist a much better experience. Thanks to the whole team at Waverley Oaks Dental!