Bought a SAR 9 subcompact pistol. Tried to take it down for cleaning but the trigger resets with just the slightest rearward movement of the slide. With the triiger reset, you can not take the pistol apart. I called SAR customer service and was told the "gunsmith" was reviewing my complaint. Been two days now, no word from SAR. They have the absolute worst customer service in the industry. They make a very reliable, reasonably priced product but you better just hope you don't need warranty work or repairs as you are on your own. I won't ever buy a SAR product again. I'll stick with Ruger, they have fantastic customer service. read more

On Friday, January 31, I called SAR USA in Miami to order a guide rod needed for the SAR K12 Sport x. I called and confirmed that they had received the credit card information and she said the order would be placed that day (01/31). On Monday, February 10th, I noticed that my credit card had not been charged for this item, so I emailed the young lady at SAR USA to inquire about the order, but received no response. On February 13, I received an email (and phone call) from my bank's fraud department stating that someone tried to use my card information to purchase $1831 worth of tickets to an event in Miami. This was a new card and had only been used once, at SAR USA in Miami. I emailed the parent company "Sarsilmaz" in Turkey - no response. As a result, I have a unusable $800 target pistol lacking a $25 guide rod and my credit card was scammed. read more

I had problem with a SAR rebate.....I purchased 2 pistols one for me and one for my girlfriend. FFL registered in each name as normal. They would not honor one of the Rebates. So I called customer service and one guy said he would send me a swag bag with tee shirt ,hat and SAR goodies for the problem... I waited 5-6 months and nothing.....So I called SAR again, talked to a woman,and was I was told no such items were available and THEY MADE NO EFFORT to make things right. I was an FFL Dealer in the past an NEVER did I have any problem with companies ( Remington, Ruger, S&W, Browning, just to name a few) , offering to make the customer happy or sending items to me or any of my customers.... I own at least 10 of their pistols and have had good luck with them... BUT their Customer Service Sucks !!! read more

If I could give zero stars I would. Do not order anything from this company on their website. I ordered a replacement slide and a red dot sight. They only shipped one item but the packing slip had both. Charged my card for both items. read more

I recommend avoiding this company. They sell products with rebates, and then do not send the rebates. Multiple communications with them until I realized they were just stringing me along. It is a shame companies can do this to consumers. read more

I recently purchased a new pistol for $700. Unfortunately, it will not shoot where it is pointed. My newly purchased pistol is an EAA SAR K12 Sport with a 4.7" bbl. I am an experienced shooter, possessing more handguns than most other people, both service models as well as dedicated target versions. In fact, I have been a member of a Michigan Gun Club pistol team where I shoot in the "Expert" class. Adjusting sights on a pistol, whether fixed or adjustable, Red Dot or optic, is no big deal for me, as I have been doing that type of work for more than fifty years. The above short resume of my skills is only meant to indicate that the K12 I have is not my first gun and that sight adjustment does not baffle me. I believe the problem with the gun has nothing to do with the sights. It is my opinion that the barrel assembly does not return to the same "battery" position when fired. I have fired at multiple targets and the gun literally "sprays" rounds all over the paper. Sometimes It has been difficult keeping all rounds on the target. This issue occurs with any brand of ammunition I have tried. Whether with Winchester, Federal, Sellier and Bellot or PMC, the results are always the same. The gun is a beautiful piece. Unfortunately, it doesn't shoot where it is pointed. It appears that the manufacturer put more research and design work into cosmetics than function, (at least on my gun). Following the representative's directions at Cust. Svc., I sent the information concerning the gun's problems on 12/5/21. I called him today (12/12/21). He informed me that the accuracy of the gun is not guaranteed and that the gunsmith would have to make the determination as to whether the gun could be repaired or exchanged. He then tells me that the gunsmith comes in when he feels like it and hasn't been seen for the last week and a half. EAA imports and sells tens of thousands of firearms to dealers each year. I suspect that they could afford to guarantee the accuracy of a $700 gun without too much trouble or expense, particularly as they are advertising the gun as an accurate match pistol. Unless, of course, they are selling very expensive paperweights. I gave the Co. one star. If the gun that is absolutely beautifully designed was able to shoot accurately, I would definitely be willing to give it 100 stars. Jimmyjet read more