I would like to take down my poor review for Santos USA Construction Company. We hired this construction company for our paver project, and although we encountered a major issue that was not directly related to their scope of work, Junior stepped in and took full responsibility to help resolve it. That level of accountability and commitment truly stood out. The craftsmanship throughout the project was excellent, and what impressed us most was how the company handled challenges with integrity and a genuine desire to make things right. We are very happy with the final result and highly recommend Santos USA Construction to anyone looking for a team that stands behind their work, even when things get tough. read more

The Santos team did an outstanding job! I hired them to build a paver sidewalk around my screened lanai and a patio next to my lanai. They were professional from the moment a gentleman showed up to talk to me about my project and provide me a quote to the work of the construction crew. After receiving the quote, Santos found pavers that matched the color and style of my lanai pavers perfectly. The crew was not late; they reported a little before the assigned appointment time and immediately got to work. They were meticulous in measuring and preparing the foundation. They were relatively neat, respectful of my property, and did not leave any trash on my property. The crew worked hard throughout the entire day not wasting time. The finished product is simply beautiful! read more

we recently purchased a house where Santos did our pavers. We are extremely happy with their work and there customer service. We had a couple warranty items on the driveway and they came out immediately and took care of it. highly recommend read more

Santos USA Construction - General Contractors Near Me - Sarasota, Florida

Top to bottom, this is a solid company I would not hesitate to do business with again. I would highly recommend them. read more

Santos' installed a brick paver driveway that does not meet city of Sarasota code. They are now totally nonresponsive and I have a code compliance case to deal with. Do not hire these people. The install itself was a nightmare, (Dec 2021) and ended up taking 3 times as long as promised. My driveway sat dug up for a month because they could not get anyone to pour the concrete that the city requires. Then, they installed the pavers to the front door with almost no grade so the water just sat there. They had to redo it. Then they tried to get our final payment without finishing the job. Then, in May of this year we got a code compliance violation letter. Junior Wagner called in June and promised "to take complete responsibility" as they installed a driveway 4' wider than the permit specified. He paid his fine with the city and I never heard from him again. He no showed for the October code compliance hearing...he took zero responsibility. Again, DO NOT hire these people. read more

Unreliable, workmanship is not professional. Buyer beware: I hired Santos USA Construction in the way of Junior Wagner to build out my backyard dream. Unfortunately, it's been a nightmare. We signed a contract in July of 2021, and as of today, 03/8/2024, my project is still incomplete. The project was to build a pool, outdoor kitchen, and lanai cage with a porch, which was agreed upon at around $120k. I gave him 30% down around $36k of my wife and I hard-earned money we have saved up. As the months went by due to COVID restrictions (at least that's what he said), My project finally broke ground the last week of December 2021, right after Christmas. Every month after, he asks for more money and then disappears for a few weeks. He gets a little work done and asks for more money to work on the next part of the project. Again, he's nowhere to be found and doesn't answer emails, texts or calls. After several months of doing little by little work, he continued to ask for more money, to which I told him no. As of today, Santos USA Construction has over $81k of my family's earned money, and 32 months later, I have cracked pavers, which he promised to replace, which hasn't happened. My outdoor kitchen countertop has a hole, rusting around the uncovered grill, sink, refrigerator, and, most importantly, no porch or lanai cage. Because I have no lanai cage, I have an infestation of bullfrogs nesting in my pool and surrounding grass areas. Let alone a child safety fence not correctly installed. Santos USA Construction should never have a license in Florida, let alone in this country, for what they have put me and my family through this nightmare. If I could give negative stars, I would. Junior is a salesman who will promise you the world but give you hell instead. DON'T HIRE SANTOS USA CONSTRUCTION or any COMPANY JUNIOR WAGNER is REPRESENTING. read more

On 10/1/22, I approved a quote for a paver driveway. Santos USA Construction (Wagner Santos Jr.) received a 50% deposit on 10/19/22 and the remaining balance on 2/2/23 when the work was complete satisfying the balance owed. I received a certified letter from an Attorney dated 4/12/23. Included with the letter was a Claim of Lien document indicating an unpaid balance. Santos USA Construction (Wagner Santos Jr.) failed to pay their vendor Flagstone Pavers which caused a lien to be placed on my home. On Monday 4/17/23 I contacted Wagner Santos Jr. making him aware of the situation and after repeated attempts to obtain a release of the lien document to date one has not been received. I highly recommend to not do business with this company! read more

Any positive reviews here are fake or family friends. Update- 5/30/23 Cage is finally up. Due to Santos underbidding in 2020 in order to get the project, the company ran out of money. The deposit we put down was never used to order materials ahead of time. We ended up paying for the cage materials and they covered the labor. This cost more than our original quote and supplies were over-ordered. When I asked the install guys to leave the extra supplies, they took them- leading us to believe that was part of the deal they had with Junior- that they would keep anything extra. We failed our final inspection in November- which I arranged because Santos dropped the ball on this as well. Nothing has been corrected so we keep receiving permit fines from the County. Inspection failure- Pool electrical inspection has not been approved Vapor retardant cover is required Baby barrier is not in place, No cage installed as shown on plans 2020. I have asked them countless amounts of time to fix what they need to and schedule the inspection and have had no luck. Junior, please let's finish this up. There are plenty of "punch items" that have never been fixed but at this point, I just want whatever the county says to fix, for you to schedule the inspection and never have anything to do with you ever again. Make us whole. I had previously written a review and took it down in hopes of moving our project along. We are going on two years of agony with this company. Contract signed in 2020 for pool, cage and pavers. We gave half the deposit so Santos could order supplies. The company has been near impossible to work with. They do not return calls, emails, texts. They have an excuse for everything. It's the typical blame game..... covid, materials, workers, etc. There is zero accountability. We have been told that they are losing money on our job, like it's our problem that they have waited so long to purchase materials. They have changed cage companies on multiple occasions. No one came out to convert our pool from Chlorine to Salt. No one has showed us how to use the equipment. The fountains are tarnished within a few months. We have sod, cage and punch list. Haven't heard a peep in months.... Just that they will get back to us. We are now being asked to pay the cage company directly and it is a cage company that we have never heard of. Save your time, money and sanity. We just want our project finished. We are at a complete loss. We do not know where else to turn. read more

This is the worst company we have ever dealt with. They refuse to stand by their guaranteed product. Please do not do business with this company!!! read more

I should had added in my last review that our pavers are NOT level at all, and it's pretty noticeable. Also, these idiots covered up our sprinklers. So now, we have to water our backyard manually. read more

They just completed our pool patio with travertine pavers. We were given a written time schedule and they completed within the timeframe they promised. The job was exceptional. Very happy. read more

This company was completely unprofessional. I contacted them to build my patio and screen it. They scheduled me for an estimate on Thursday at 1. Then called me to move the appt to 11 am. Then on Thursday about an hour before the appt they called again to reschedule for Saturday at 11 am. It's Saturday morning right now (11:24 am) and no one showed up. I called and the "manager" said I was rescheduled but they don't have me down for any future appt and that the sales person doesn't even work on Saturday! She then offered me a Wednesday appt and then again a Monday appt. I declined! This is completely UNPROFESSIONAL and a waste of my time. Extremely disappointed. read more

UPDATE: June 27, 2022... Santos company has agreed to work with me to resolve all financial issues and differences. I will update this review again once new agreements have been settled. read more

I scheduled an appointment for last Thursday and they didn't show or call. I called and they rescheduled for Tuesday but again now show no call. They are not a responsible company. read more

This company has the worst customer service of any company I've ever dealt with. I left numerous messages and phone calls which were either ignored or never passed on to the appropriate individual. I would never do business with this company again. read more

I'm a property manager and have used Santos USA Construction both personally & professionally. I had them install brick pavers on my driveway & walkway & they did a fantastic job a couple of years ago. This year I had them install brick pavers around my pool & re-tile my pool & water feature. While there were some challenges with this project with the re-tiling, mostly due to personnel issues which Santos USA Construction addressed very quickly, they made sure that I was satisfied & made me feel like a valued customer. read more

Santos USA Construction is absolutely fantastic. They replaced the pavers in my courtyard and back lanai with marble pavers. They also sealed my driveway. From the moment I walked into the showroom, to when Junior came to give me a quote, to when the workers laid the stone, the project was flawless. Their work is precise and impeccable. They show up on time and follow through on every promise. I can't recommend them highly enough. I'm having them come back to seal my tile roof. The projects were an absolute pleasure from start to finish!!! read more

Santos USA Construction - a potted plant on a patio - General Contractors Near Me - Sarasota, Florida

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Santos USA is a terrific company. From the girls in the office, to the construction crews, to their supervisory staff, they are first class. Paved our lanai in the approximated time. Very neat and clean. Supervised each day. Highly recommend. Brought them back to do our counter tops. read more

Santos USA Construction - Lanai pavers. - General Contractors Near Me - Sarasota, Florida

they did an excellent repair of numerous areas of our driveway pavers, with good communication and follow-up. They had done a major pool and deck project for one of our neighbors who also spoke highly of them. read more

They did a great job when paving our driveway. Came when scheduled and cleaned up nicely when done. I would recommend them highly.

We had a long and miserable experience with Santos Construction USA on a new countertop project. No joke. From the 1/2 $ project deposit to completion was 3 months!!! So many excuses, rarely on time for appointments, poor communication, and I had to reschedule other vendors because Santos did not get the job done when they said they would. I hear they do great work on pavers...that's what they should stick with...don't waste your valuable time hiring them for any other type of work. So sorry I did. read more

The paving crew did an excellent job as did the sealing crew. The reason for only 3 stars has to do with the office. They need some training on invoices and payments and customer service. Usually when employees make mistakes they would apologize but Virginia did not, it is truly a shame that the office staff is not as efficient and polite as the paving crew. read more

I chose Santos USA Construction to install pavers in my driveway, sidewalk, and front porch. This was one of THE MOST POSITIVE EXPERIENCES I have every had with ANY BUSINESS, ANYWHERE. I cannot recommend them highly enough. They did excellent work, showed up when they promised, and had great follow-through. I plan to put up an accessory building behind a rental downtown, and I am definitely asking them to bid on the job. read more