We recently came here for a friend's birthday celebration with a group of nearly 40 people, and unfortunately the experience was extremely disappointing from start to finish.
From the moment we arrived, things felt unorganized. We had reserved a large portion of the restaurant well in advance with a family-style, open bar setup, yet when we were seated there was nothing on the tables not even basic bread or water. For a group of this size, that's the bare minimum and set the tone right away.
Service was a major issue. There appeared to be only one waiter assigned to our group of about 40 people, which is simply not adequate. It took a very long time just to get drink orders in, and many of us ended up going to the bar ourselves because we were waiting so long.
Appetizers didn't arrive until about 40 minutes later, and when they did, the portions were extremely small for the size of our group. The spread included pita with oil and olives, a trio of hummus (each portion was about a tablespoon), a Greek salad with oversized tomato chunks and barely any cucumber, arugula salad with walnuts, and octopus that was mushy and had an unpleasant fishy smell. Overall, it felt more like tastings than actual appetizers for a large party.
It then took close to two hours before our main orders were taken. The entrée options were limited (steak, fish, or lobster pasta). I ordered the lobster pasta, which came out undercooked--the pasta was very al dente to the point of being hard. Throughout the night, we also had to repeatedly ask for water, there was no soda service at the tables, and still no consistent bread service.
To make matters worse, there were small but frustrating issues like oil from the octopus dish spilling onto my coat, and the bar even ran out of lychee martinis, which many of us were ordering.
The biggest disappointment was how unprepared the restaurant seemed despite this event being booked well in advance. For the price paid, the portions were minimal and the service did not come close to matching expectations.
The only positive takeaway was the music and atmosphere--we still managed to have a great time dancing and celebrating with our friends.
Overall, this experience felt disorganized, under-serviced, and overpriced. Many of us traveled from New Jersey to Staten Island for this event, and unfortunately, this is exactly why people often choose to dine elsewhere. read more