Wed, Oct 13 at 6:02 PM
Please do not do business with this (IMO) unscrupulous company. New owner, Jerry, refuses to give me his last name, but I believe it is Barragan. I purchased a new Trane Heat A/C Unit with Bexar Air. On my contract, warranty states: 12 year warranty on compressor, 10 year labor & part warranty and 2 year maintenance agreement. Trane covers parts warranty and Bexar Air, covers labor warranty. Today, my coil is leaking and needs to be replaced and per contract is still under warranty for parts and labor until February 2022. Santex Air tells me they purchased Bexar Air. Bexar Air is still listed on internet and still has same phone number and company address as on my contract. Santex Air now answers same Bexar Air phone number and says they have purchased Bexar Air and changed their name to Santex. Santex is also listed on internet with same phone number and address as Bexar Air. However, when they call you back, caller ID says Bexar Air not San Tex. I do not know when Santex "purchased" Bexar Air or changed name, but Santex Air honored contract warranty 2 years ago. Two years ago when performing warranty work, Santex gave me a receipt for repair and stated on receipt "No Charge", 10 YR. Parts and Labor. Today, the company says they Will NO Longer honor labor portion of contract warranty. I called and verified with Trane warranty for parts is still in force. I also have copy of Trane Warranty and original contract with Bexar Air, whose company Santex purchased. Despite being in warranty until February 2022, Santex refuses to honor labor warranty as per contract with Bexar Air and whose warranty he honored two years ago. President and owner of company, Jerry Barragan, today states while he honored my written labor warranty 2 years ago because he wanted to be a good vendor, he will not honor my contract any longer. He further states yes we do have a contract and he does still his copy of contract, but declares the 10 year labor warranty is crazy, erroneous, and a joke. Obviously, shameful behavior on Mr. Barragan's part. When I asked Mr. Barragan one last time if he is refusing to honor labor warranty or should I contact my attorney, he stated do what you need to do and hung up on me. Please, please do not do business with Bexar Air or Santex Air. IMO, Mr. Jerry Barragan's attitude, language, and business practices are shameful, rude, unprofessional, and dishonest. read more