Making a killing. Monopoly fee and service charges for towns for years. Fees keep rising year by…read moreyear. Congrats Unibank.

I had the pleasure of opening a business checking account with Srija Nath at the Grafton, Ma…read morelocation. Srija did a great job of communicating what was needed, what the next steps were, and saw the process through to completion just as she said she would. Excellent customer service. Thank you

I had a car loan with the bank. I wasn't able to make payments towards the end and my car was…read morerepossessed. My car was sold at auction and there was a balance I was supposed to receive. They screwed up sending my check to where its taken over a week and me having to call every day and correct them and I still haven't received payment. Also my personal property that was in my vehicle when repossessed was all lost. THOUSANDS of dollars of music equipment was just lost and nobody can tell me what happened to my stuff. Once again a bank screws the little guy. I'm more than frustrated and couldn't feel more betrayed.

I've had two auto loans from this branch. The whole process was fairly *simple* for the course…read more While my DTI ratio was perfect, my credit "worthiness" was not the best, they still worked out a loan for me without a cosigner on my first vehicle with them. Second time around was no question as I'd worked my credit history and score back to a more than positive category. The only issue with the loan aspect was the amount of money they capped me on my second loan. My income was higher, my utilization across multiple accounts was under 30% and It was still ridiculously low. Especially after paying diligently with no missed payments on the first loan (and only paid it off a couple months early, so they got a majority of their interest at 14.5%). I only needed a small chunk more (small in the loan world) to get the vehicle we really needed and wanted. Instead I had to settle with a completely different model that, while we have made due and has served us decently, does not efficiently provide the needs of my child and I. The price jump that would've been added to the loan cap for the other car we needed was not "risky" at all in lender terms. It would've made payments roughly $10-$15 more a month. They weren't willing to negotiate at all in this aspect. I make significantly more money than the average person and have a strong credit history, yet I was capped at such a low amount for a second loan here. I'll probably go elsewhere for my next loan. Secondly, for being the only credit union in Whitinsville, they have annoyingly archaic hours and an ancient ATM. Luckily I Don't heavily rely on this option of banking or use them as a main means for stacking my money. If they want to survive with pulling in customers of the younger generations, they need to update I'm the worst way and do it fast. They're losing so much business just by this simple fact. Especially when there are two other banks within a 400yd radius and another one a 1/3 mile down the road that offer late night ATM use that isn't limited to just pulling money. They *NEED* to update the ATM and offer cash deposits that don't rely on a banker posting it to the account in the morning after they open and count like in Douglas. Although that would be a wildly efficient upgrade from what they offer now, which is nothing other than cash withdrawal. Some of the lovely women that worked there and are now retired, had been saying for years that upgrades were right around the corner and it hasn't ever happened. I'm just not sure if it'll be worth having this be my go to C.U. for loans anymore or any finance for that matter. I don't even bother having a savings account because there are very minimal incentives that are majorly bypassed by other banking options. The staff has remained kind and helpful, so I wish I could give 5 stars based on that. But unfortunately there are too many other problems that overshadow the "small-town banking" feel.

the milford brand removed oops from my checking account. i bounced a check by accident. i…read morereceived no letter, no phone call saying the oops was removed. my credit took a hit! it was a mortgage payment. i never received a letter, text, call saying my mortgage did not get paid. when i questioned the milford checking account manager was so rude. im changing banks after 50 years! and, oh yeah! i had just deposited 50 thousand. putting my money somewhere else! so sad after 50 years!

Went in to open aCD. Rep Made several spelling of name mistakes during application. New level of…read moreincompetency. Left bank after 4th error. No monies given to bank

I have been working with them to refinance my house and it is a complete nightmare. Their…read morecommunication is poor, the guy that worked with me to find a refinancing option has disappeared and has been no help. I don't recommend using this bank for refinancing, and I will probably not use them for anything else, ever.

I have used many banks and credit unions over the years but I truly love and appreciate the level…read moreof customer service I receive at Savers Bank in Uxbridge, MA. They know you by name and want to give you 110% of help. I use their online mobile banking for everything but I still go in from time to time and they always remember me. I would not trust my banking to anyone else. I recently refinanced my car at a great rate Greg made the process so simply.

After switching from a credit union to this "hometown feel" bank I was not impressed. All the perks…read moreI was used to (early direct deposit, mobile banking, easy bill pay and Apple Pay) were not offered here. Yes, they do offer mobile banking and bill pay but it's a lot slower and not user friendly. With today's world, everything revolves around debit purchases and is fast paced. It took them two weeks to get our debit cards to us and two weeks to get bill pay working correctly. I will be looking to switch again very soon.

I can't tell you how great I feel with Kelly. I think I'm seeing her name right she helped me out…read moreso much. I had a problem and she gave me great service so I'm hoping that this gets back to her manager or the boss she's such a awesome person and if she can get a raise, I think she deserves it because she's phenomenal and I just wanna express my heartfelt appreciation to her. Thank you.

Today I went to this bank to cash a payroll check. Girl behind the counter asked for id no problem…read moreI gave her license. Then she asked me to stand there and wait while she called to verify something. She actually called the company that issued the check and due to the businesses being very busy, they'd have to call back..this is ridiculous, what's the point routing numbers, account numbers? Like, really? I could have been standing there all day. She then had the balls to scold me cuz I asked politely for check back so I could just go deposit at my bank. Scold the customer cuz I don't have account with them!! I will NEVER do business with these chumps!