I Have Done My Banking At This Auburn Branch For Over 30 Years. When I Opened My Account, I Was…read moreEmployed In Auburn And It Was Most Convenient For Me. That Was 25 Years Ago. I Stayed With Savers Even Though I Did Not Work Nearby Anymore. I Am Now Residing In Millbury And I Would Still Not Consider Leaving Savers Bank. In My Opinion, Savers Is The Holy Grail Of Banks!

I go out of my way to bank here because the staff is so helpful. I have never had a bad experience…read morehere. And unlike my other banks, it has not changed names every other week.

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

Been banking with Webster Five since I was 10yrs old (when they handed out "penny, nickel and dime…read morecards" where kids could save their change and start their own bank account). Had other accounts at other banks, but those banks sometimes were too pushy with promotions, or their monthly charges for your accounts made me go back to the no thrills, very friendly, Webster Five. (Where "everybody knows your name"!!) They are always ready to answer questions, help you when you forgot your online password after closing time, and have the dog biscuit ready when the see the dog via the 'drive-up window. I have NEVER had even the slightest issue with anything dealing with them. and As far as I am concerned I would rate them higher then any other bank.

I love my small town bank. Real free checking and great customer service. I stop at this branch…read morefairly often. The tellers are always friendly, . The customer service here has been awesome. They've handled a few problems for me quite painlessly and have helped me open accounts for my kids with ease and little wait. Two ATMs located here. One at the entrance (located in the rear, along with plenty of parking) and one drive thru.

I have been banking at the Holden branch for over 20 years. I always get a warm and personal…read moregreeting every time I walk in the door. Over the years I've gotten sound advice when needed and never felt pressured. I've gotten immediate help when my account was hacked. I trust the bank and the Holden employees implicitly.

After being reported to the FDIC and the Mass Division of Banks.... neither organization did a…read moredarned thing about their behavior. This means none of our organizations are working for us and care about what the banks are or are not doing. The banks can do as they please and you are just their to pay for their executives fancy homes. This is not acceptable.

I thought banking institutions that actually offered good service and cared about your particular…read moreneeds were extinct until I stumbled across AllCom. I had no familiarity with Credit Unions, so I started doing some homework. They offer all the banking services you need - online banking, fixed rate credit card, debit card, checking & savings, car loan, etc. All your deposits are insured/back up by the federal government up to $250,000 in a similar fashion to FDIC through the NCUA. All of the staff at the branch on Park Ave have always been very friendly and easy to deal with. I had gotten used to the attitude of the big banks, assuming that was basically the only option available. I'm glad to learn that's not the case. I highly recommend AllCom Credit Union to anybody in the Worcester area who wants to be treated like a human being when handling their banking & financial matters.

The is not necessarily for this location, but for the whole company. These people in general, are…read moreawful to deal with. When I was getting ready to finance my car purchase I found out this bank reported a incorrect mortgage balance to the credit bureau, by a very large amount, possibly causing me a point or 2 in the finance rate. It is beyond ridiculous that this bank made that large of an error. It was a big, big difference.

Horrible online experience attempting to transfer money from money market to checking in order to…read morepay bills. While closing account, mgr standing aside clerk, was yapping about daughter's wedding plans and could have cared less that somebody was in there to pull money from their bank.

If I could put a zero I would…read more I wrote a review about how horrible this bank was and one of their online faces reached out claiming they would connect with me to go over everything and 3 years later and I haven't heard a thing from them. It was all fake so they could look good online. 3 years later - they're still awful.

Great and helpful staff at this branch in Webster. Maria and her staff are always inviting and…read morehelpful whenever I have an issue. Kudos to Sue, Cassie,Zach,Ian, and Dominic.

The staff at this tiny branch of People's Bank had nothing to gain by helping us. We were not…read morecustomers. We were moving away from the area. And yet they put everything aside to track down a crucial form we needed to facilitate the closing on our home.