This practice runs hot and cold. The front office staff is very friendly when one is poised to spend thousands of dollars on a procedure. And although Dr. Palermo encourages contact if there is a post-procedure problem, the front office staff act as intractable gatekeepers when one has a post-procedure need. Getting appointments to follow up on problems is like pulling teeth (pardon the pun), and elicits a snappy and frosty "the doctor is VERY busy" line from the receptionist or office manager (translation, he is busy with patients who have not paid yet). I have a real problem when an employee cops an attitude with me after I've spent thousands of dollars at a practice. If you enjoy that sort of thing, then by all means schedule an appointment. If not, then go elsewhere. There are other good endodontists in Santa Fe. read more