OK in a pinch, but not my first choice anymore. Act like they are doing you a favor even though they are getting paid to take you to your destination. A few drivers are ok, but I won't be using this service anymore. They need a new dispatcher. read more

It cost me 35.00 to go from Patterson to Storke bs bs ba bs bs bs bs ba bs Nothing nice to say couldn't eat that week because my car broke down and needed a ride I can't put no stars so your lucky u get one read more

Absolute shit. Made reservation for 4AM airport run AND confirmed it the day before. Taxi didn't show up. Finally got a ride - taxi was old, dirty, and smelly. $40 for a 12 minute ride. Why these companies are still in business is a mystery. read more

Bill from downtown to Isla Vista (about an 18 minute drive) ended up being $50. Extremely overpriced. I felt like they were taking advantage of us and took the longest route in the slow lane the entire time just so that the meter would run up further. Also, he told me that the first charge did not go through so he swiped my card again. Something seemed off, and so I checked my debit card statement and I was charged twice and had to dispute the claim through my bank. Never again. read more

They were over 20 minutes late and were very rude over the phone...so I cancelled our taxi. When I told them to cancel, the man over the phone just hung up on me. Never calling again. read more

Wow. The worst. Never have I wished more for a "zero stars" option. Started off strong: I reserved online, and received a prompt followup confirmation phone call. Cut to several hours later, as I emerged from my hotel to see the cab I reserved driving off with the wrong people. When I called for a backup I was told "that is so weird." Yes. Indeed. Weird that the driver never called me or asked his passnegers for a name. I was told another cab was en route. A few minutes later I called back to get a time estimate (we were going to a wedding, it mattered), and was again given a non-answer. I told the person on the phone to please hurry, but that if another cab showed first we would have to jump in. That's when I was told "good luck with that" and hung up on. I called back just to clarify what had happened, and indeed it was verified that the cab coming for us had been called off because I had the audacity to suggest that we might take our business elsewhere in the interest of expediency. Welcome to the future, Yellow Cab. You might be used to a pre-Yelp world where screwing over customers has no effect on your business, but now your customers have the ability to spread the word. So either start doing business like professionals, or (more likely) keep doing what you're doing... and like you said to me, "good luck with that." read more

Don't use this company unless you want to be lied to. Three times I was given wrong time estimates. He lied 3 times, and in the end his 15 minute time estimate turned into 40. Absolutely unacceptable when you have a flight to catch. Underpromise and overdeliver, dude. Rule #1 in customer service. read more

Just horrible! Made to listen to alt right radio while windows wee up and driver was maskless!

Never had a horrible experience, over 50 rides at most they were at most ten minutes late. I rarely called ahead of time, I usually called them when I needed a ride and they would give me an estimated time when they would arrive. It may be an hour wait but they were honest with me and I never expected them to have a driver waiting for my call. Two downsides: they don't pick up in Goleta, the airport is technically Santa Barbara city. Although I lived less than a mike away I was told to use a competitor. I did ask and was given a referral to Checkered Cab who I continue to use for my Goleta business. Second, when I called them from AmTrack Station in SB I was told a cab of theirs was already there. I found a line of several brands and was told I needed to use the first in line. That led to one of my worst experiences I've ever had which was with Dolphin Cabs. Considering all of the cab rides I've taken these were overall not enough to mark Yellow Cab down more than two stars as I'm rating them not their competition here. Not serving Goleta and forcing me to take another taxi service each knocked a star off. read more

Great first experience. I was picked up less than ten minutes after my initial call. Clean cab and let my pooch ride with me. I was charged about $12 on a Thursday morning for roughly 2.5 mi and left a three dollar tip for pet accommodation and speed with which they responded. I will definitely use again! read more

I wouldn't sugest using this company unless you enjoy being told to go out and find a cab yourself. It's also overpriced and the drivers are rude. read more

I had a terrible experience with Yellow Cab in Santa Barbara. The operator on the phone was rude, because the woman did not understand the address right away. I was actually in front of a well known store and didn't know the exact address. Then she told me I have to wait for 30 minutes. I asked her if there is a faster way, she hung up on me... Then I called Beachside Taxi, after telling her the store name, she just told me, I am there in 5 minutes: Very friendly, fast and competent! read more

So this Cab company denied my friend, WHO IS BLIND, service... then proceeded to tell me I was a terrible friend for not being able to take her myself. That is just unethical. what terrible human beings. read more

Girls, do not use this cab company. I am a student at UCSB and used this company yesterday, and I told the cab driver that I wanted to go to the Amtrak station. Instead, he asked me if I wanted to stop at the Goleta beach for a little before my train left. In that moment, I was very nervous, and felt like maybe this guy wanted to rape me. I was expecting the worst, and used my head by saying that I was meeting my dad at the Amtrak station, and that my train was leaving right away. It is best for your safety not to use this company. read more

on 6-14-13 I called as usual for a cab that never showed up!!! The man who takes the calls was very rude, they said they were at my house waiting for me which was a lie!!! Five minutes late i called them back I was hung up on when i made a complaint!! They are complete JERKS! Don't do business with these guys!!!! Thy are rude, dishonest, and LATE!!! read more

I really don't understand why people want to complain so much. I've been taking Yellow Cab for years in Santa Barbara and have had very few problems, usually it's only when they're really busy and the wait time is longer than I would have preferred. At least they're honest about what's going on. Other companies (and I've taken a few in a pinch) will tell you 5 minutes and you end up waiting 30 -40 minutes. The drivers have always been nice with me and I would refer this company highly. read more