I'm not much for writing reviews on Yelp; I usually only read others. However, I had such a terrible experience with this company that I actually feel obligated to write one (even though there isn't a single positive review anyway).
I was in Santa Barbara for a dear old friend's wedding this past weekend. SIx of us needed to take a cab from our rental home to the Four Seasons. I called at 5 PM asking for a cab to pick us up at 5:40. The woman rudely informed me that they don't take orders for cabs in advance. Surprised, I said okay, and that I would call back in 20 minutes. 20 minutes later, I called back and asked for two cabs. The woman remembered me and was incredibly rude asking for my address and phone number. She said they'd be there "momentarily." We used the opportunity to take some photos of us all dressed up for the wedding, but at 5:45 realized the cab was STILL not there (I had called at 5:20). We started to panic; I called back and the woman told me that the cabs were "dropping off other customers" and would be there in "around 15 minutes." I was VERY peeved and said we would have to cancel our cab. We ended up having to drive ourselves to the wedding and leaving our cars at the hotel, meaning we had to go pick them up in the morning. It was so frustrating, considering we were only trying to be safe by taking a cab so that we could all drink comfortably.
This woman knew that I was trying to plan in advance, yet was incredibly incompetent and rude. I have worked in many different types of service industries and have never treated anyone with such disrespect, even if they were being rude. I can honestly say that I was not being short, rude, or annoying in any way, and yet she treated me with complete disregard. I wish I had gotten her name so that I could call the manager/owner, but based on other reviews it seems that this is not a good cab service at all.
Please take my advice and don't use this company. They are incompetent and incredibly RUDE! read more