Today at 11:20 I walked in to the clinic with my son who has strep throat. On the website clearly states they offer walk in services. This is what's on the web page.
"Urgent care services when need to see a doctor right away because you feel sick or had an injury. No appointment needed and extended hours on mornings, evenings and weekends."
We walked in, not a soul in the waiting room, parking lot was empty and there were two women sitting at the front desk looking at the same monitor chillin. I explain my son needs to see a dr. They hesitated and then asked if he has an appointment I replied no. He just woke up with strep and needs some antibiotics. They proceeded to tell me because he's a new patient he can't be seen today because of the paperwork. There was litteraly 40 mins until closing. I could do the paperwork in 10, a throat swab with results and a prescription should have taken another 10 or so. I'm so upset they turned us away, first suggesting we go to another place where I explained no where was open. Then they suggested I take him to an emergency room for strep instead of just taking a sick kid back there and treating him. I'm so disgusted with the way they handled this situation. Why choose a medical field job if you don't want to help sick people? They just wanted to leave by 12, letting my sick son leave with no help, 40 mins left to play on Facebook at the front desk. I'm a cash paying client which means they let hundreds of dollars walk out the front door and even worse, denied treatment to a sick child. How disappointing that a medical center would turn away a sick child. Hope this lands in the right hands so the next time a sick person needs to be seen with plenty of time to be seen, gets to be treated. Go somewhere that actually cares. read more
