This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

My first time here. This place used to be a ObGyn but now its a family medicine place. There are…read morethree doctors in this place. The place is very clean and they even have a play area for kids. I came here to meet with Dr. Nguyen. I made an appointment with the office a week before. The office staff was okay. They looked hectic and busy. I came in 15 mins earlier than my actual appointment to fill out new patient papers. I waited 10 mins before I got called in. Dr. Nguyen took time to listen, ask questions and explain my issues and symptoms. She is very caring and professional doctor that took the time to explain everything. Overall it was a good experience.

I had been going to Dr. Nguyen for a while, and she was great. The practice got bought out last…read moreyear and I'm not even sure she is still with them, since they won't answer the phone to make an appointment. They changed the Patient Portal without providing access to the new portal, make you sit on hold to make an appointment (while the on-hold message tells you to make an appointment through the portal) and then hang up without answering (after considerable wait). Why bother having a medical practice if you don't want to see any patients? I'll go somewhere else and forego the additional headache.

Avoid This Facility at All Costs…read more This is easily one of the worst--if not the worst--facilities I have ever dealt with. If you value your time, health, and sanity, run in the opposite direction. Their customer service is beyond pathetic--it's horrendous. They clearly do not care about you or your condition, regardless of how serious your injuries may be. Here's my experience: I needed a simple referral update (not a new referral, just an update). This process has now dragged on for over nine days. I've spoken with three different managers and made over countless calls between 8/4/25 and 8/12/25. Despite all that, they still haven't provided the update referral. Today, the manager assured me she would "take care of it" and call me back. That call never came. I called her back three times today and each time, the call rang and went to voicemail. And all of this... just to change the address and doctor's name on a referral, even though it's the same facility and the same partner doctors. This is beyond unacceptable. It feels as though their system is designed to make customers miserable and leave them without any options or help at all. The entire operation is a disgrace and should be held accountable for this kind of treatment. All I need is my updated referral!!!!! IT DOES NOT TAKE OVER 8 DAYS!

Avoid this place at all costs. They do not answer the phones. I went to my appointment to find out…read morethe provider wasn't there and they said they called me. I received no call. Wasted my time when I really needed to see the doctor. Don't waste your time here. Rude staff!!

The staff here is so attentive, supportive and positive. I came in for my annual Pap smear and did…read morenot feel judged or uncomfortable discussing my sexual history with my doctor. She really makes you feel normal and comforts you during your situation. I recommend any woman who wants to have control over her body and life to take a step inside Promenade Healthcare! Your health is your wealth. Love your body enough to make sure it's healthy.

From the owner: Promenade Healthcare provides high quality, cost effective preventative health services for both…read moremale and female. We provide an array of services that include, but are not limited to: Well woman/male exams Pap smears Immunization administration Adolescent healthcare and counseling Contraception counseling and management Birth control & condoms Abstinence counseling Mirena and Nexplanon (insertion & removal) Pregnancy testing and counseling Pregnancy confirmation and referral Screening for breast, cervical cancer and testicular cancer Screening and treatment of sexually transmitted infections, including HIV Screening for diabetes, high blood pressure, high cholesterol and anemia

Worst hospital to ever have your baby or even take care of anything else you might need. Do not…read moreever stop and get seen here. I've had two babies and this is my third delivery and it has been the worst time of my life. I literally feel like I almost died here. I have bruises on my arms of all the times I was stuck on my arms.

You know what, I was preparing myself for a long wait based on the other reviews but I didn't have…read morethat kind of experience at all. In total I spent less then 45 minutes in there for a IUD removal. Everyone was kind, caring and non-judgmental. They don't offer the scary thing that Texas is scared of because...well Texas. This is a great place for confidential services for both men and women of all sexualities and backgrounds. I love that I was able to book a same day appointment online. They also offer televisits as well.

Very professional and kind. Highly recommend this place for…read moreanyone needing care. Sadly, thanks to our non supportive state- they do not take medicaid.

dr. kelly has been my obg for approximately 2 years the first year me being pregnant which he not…read morebothered by the fact i was constantly in extreme pain i ended up having a c-section not by choice because my daughter was breach.(jan2017-sept2017) The second year i was on the nexplanon birth control implant and within 10 months i had had excessive bleeding, severe abdomenal and back pain, my anxiety is worse and THE IMPLANT ITS SELF HAS MIGRATED DOWN BY MY ELBOW AND IS NOT IN ITS CORRECT POSITION. I am having to have the implant removed asap I cannot function correctly. (7-25-18) I called the office and the receptionist said either you have to come in right now or wait till october or you can go to a local hospital, do to my job I couldn't just up and leave work not to mention I was trying to make a appointment for in advance. I have tried to have it remvoed at a local hospital no use and because there apparently wasn't any openings available untill october at doctor Kelly office I am left in a bind to just cut it out myself. wow i believe something could be seriously wrong and this office staff is not as friendly as they seem however Dr.Kelly is a good doctor. (8-1-18) I called and left a voicemail for the office manager recieved a call that day the office manager was still rude in my opinion she mention wanting to fix the "discrepancies and contradictions" reguarding my review. An appointment was then scheduled for 8-2-18 for the implant to be removed. I honestly feel that the entire situation could have been handled differently if there was a better attitude and approach on every partys part. I came into the office and got the implant removed by Dr.kelly procedure only took approximately 20 minutes to complete.

Disappointed and Discouraged by Care Denial…read more I wish my experience had been anything but disappointing. I scheduled an appointment seeking compassionate guidance for a VBAC (vaginal birth after cesarean). To my surprise--and dismay--Dr. Michael D. Kelly and his nurse practitioner denied me service without even reviewing my medical history. My last C-section was six years ago, yet instead of taking the time to listen, Dr. Kelly dismissed my request outright. As a patient, I expect at least a thoughtful conversation. Instead, I felt rushed, unheard, and judged--like I was being penalized for asserting what I believe to be a reasonable birth plan. The nurse practitioner's bedside manner only deepened my frustration; their off-putting demeanor made an already stressful moment feel untenable. At the very least, I hoped for professionalism and empathy. What I encountered felt the opposite. Seeking a respectful discussion about VBAC shouldn't result in denial of care--but here, it did. Disappointing indeed.