**updated to present the facts in a clear manner without humor and to document my experience with Zippy after leaving a 1 star review"
Sandy from Zippy was hired to install an attic fan. While in my attic, he said that he needed to rewire a junction box. This junction box provided power to my bedroom ceiling fan and overhead light. He explained that this rewiring would cost extra and we agreed to the work and cost.
Sandy did not check to see if the ceiling fan and overhead light in my bedroom were working before he left. I was disappointed when I went to use the light that evening that it did not work. I called Sandy and explained the issue. He said that if it was due to his work, that he would fix it at no cost.
When Sandy returned he checked his work in the attic and stated his work was satisfactory and was not the cause of our issue. He looked at the fan/light from the bedroom and found poor splices and loose connections. Since he stated that the work he performed was good, he charged us for the return visit.
I had a light and fan that worked before he did re-wiring in my attic and after he left it no longer worked. He stated that the wires may have come loose while he was walking around in my attic doing the other work. Sandy proceeded to charge us for the return visit. My husband and I were disappointed to pay an additional $46 on top of the approximately $700 that we had paid for the work. We feel that a customer service oriented technician would have taken into consideration the $700 he had already been paid, and the fact that the light worked before he touched it and not charge us for the return visit.
After leaving Zippy a 1 star review on Yelp, I received a phone call from him. He didn't call to ask how he could make it better. He didn't ask what he could do in order to win my business back, or change my rating. He asked me to remove my review. He called again and sent an email asking the same.
I explained to Sandy that my dispute was over $46 and if that was refunded I would remove my negative review. The work we asked for was completed to our satisfaction, however we did not agree with being charged more to correct an issue that was caused when he was doing other work. He chose not to refund the $46. Therefore, my review stands. I considered this an opportunity for Sandy to win back a customer and he did not take it.
Unfortunately, after my 1 star review, 2 new customers have given him 5-stars. These customers signed up for Yelp the same day they gave the review and have never reviewed any businesses other than Zippy. This seems suspicious to me. Either Sandy is asking long time customers to come to his defense and increase his rating, or he has created fake profiles. One of these reviewers, Robert B. sent me a private message stating that "Sandy is done with me" "He doesn't care about my bogus review" and that "I should be ashamed of myself." Robert B's attorney wife
"has advised Sandy to sue me going forward for lost income" and that "I'm blackmailing him." Robert B goes on stating he is "filing a better business complaint against Yelp for allowing my review." I'm not sure why Robert B, a long time and satisfied customer would send me private messages defending his favorite electrician and has plans to file a BBB complaint on behalf of Zippy Electric. I wonder who Robert B really is..... read more