They didn't provide the bike on time, didn't pick it up on time, didn't include a lock, so it was useless. After over four phone calls we didn't want to throw our good vacation time after wasted money.
Yet when I took the time to summarize it kindly in an email (first to make sure they got the bike back! For their benefit) and request a refund (for what is breach of contract on multiple fronts), their response was to scoff and suggest that if I was "upset"(!?!?) I should have told them on the first day of the rental.
Since they don't care about deplorable customer service or even have they decency of a polite response, maybe the public does. If you value your vacation don't let them waste your money or time. read more