Bayada is unique. The name of the organization is someone's last name and that means something…read more They do things differently here and that's really what makes them stand out. I am an employee of BAYADA and I have to say, I've never worked anywhere like this before. At BAYADA they say that everything comes down to the Bayada Way which is based on 3 core values: Excellence, Reliability, and Compassion. What I've found since working with this organization is they really, truly, stand by it and walk the walk. They provide excellent training for all of their employees, and this training doesn't end when they start working. They provide continuing education for their home health aides, they offer in services and trainings frequently for their office staff as well. Bayada is always working to improve client experience, and regularly reach out to clients and find out what they can do better. One way they do this is by having clinical oversight by at least 2 Registered Nurses on staff overseeing the home health aids. The nurses visit clients once a month, every month. And the first assessment is totally free! Bayada nurses offer medication management and medication refills. No more filling mom and dads pill boxes yourself. Bayada also takes great care of their employees with competitive starting pay and a benefits package even for part time employees. That's why Bayada attracts the best caregivers. If you want the best for your loved ones, Bayada is the way to go.

To be in a position of needing Home Health Care means you live daily in very stressful situations…read more This company and all its personnel at this local office helps to remove some of that stress. They are and have always been there when we needed them. This is the second company we have used locally. Left the first one because of FREQUENT miscommunication. Bayada made the transition seamless. What a relief! I would highly recommend this company to anyone who is in the position of needing Home Health Care services.

Great Experience with Their Team…read more I recently reached out to NextDoor HomeCare for help with a family member, and I was honestly impressed with how responsive and kind their staff were. From the first call, they took the time to explain everything clearly and made the whole process feel a lot less overwhelming. You can tell they really care about the people they work with. The office staff is patient, and the caregivers I interacted with were professional and warm. I appreciate businesses that treat clients like people, not numbers. Thank you for the great service.

When I was released from a rehabilitation facility, this company was the only one who could provide…read moreimmediate help. I used them for approximately 1 month. During that time, I had many different care givers, with various skill levels. I had to continually show them where things were and explain my schedule. This was tiring since I was not physically well at the time. Several times I had to call the company when a worker did now show up. Also, I was only allowed to change the work hours once per week. I was "scolded" by management when I sent a worker home early (even though I knew I was paying her salary for the entire time of the original schedule). As I was getting better, I required fewer hours of assistance and was eventually able to stop using their services. The care givers were all attentive to my needs, but their inconsistent skill levels made me think they needed more training. Also, some sort of written list of what the workers could and could not do would have been helpful. I also had a lot of trouble getting a copy of the contractual agreement I signed for their services. I was not provided one when I signed it, but at that time I too sick to remember to ask for one. This company was able to provide immediate services at reasonable price, but the inconsistent employee skill level, the problems encountered when dealing with management, and their rigid adherence of scheduling were all problems that lead me to give this company a less than stellar rating.

Great service and caring people. Count not ask for more. Always reliable and sensitive to our needs.read more

InnovAge PACE of Albuquerque failed me in every way. In the 2 months I was enrolled with them I was…read moreneglected where I lost both dignity and self-respect. I'm a quadriplegic (C 7-8 Spinal Cord Injury) that's confined to a wheelchair that tries to be as independent and out-going as possible, but PACE creates an atmosphere of dependence. Don't believe them or their buses when they claim that their program is about YOUR TERMS and INDEPENDENCE because neither is true. I better pause for a moment and say that if you are in need of day care during weekdays and have other help at home then it may be ok for you or a loved one, but I would be cautious. Back to me, in the 35 years on wheels it is absolutely the worst healthcare system that I have ever experienced. Even though I strive on being independent but it's just me and there's many things I just can't do. In the 2 months I received an average of 1 shower a week (they promised 2 but rarely showed up on Friday that leaves me at home for the weekend because of my smell), they didn't complete 1 load of laundry and I average 1 a day (but promised 1 load a week and light house cleaning once every other week, WOW!), they swept twice but never mopped, did some dishes once, vacuumed once, never cleaned the bathroom or shower, did change the bed twice but obviously no detail cleaning. More things about them: whether you take a bus to their facility or stay at home, you belong to them between 8 am to 4 pm weekdays. If you go there, they make a run for 4-5 passengers any time after 8 (better be ready at all times because they only give you approximately 5 minutes heads up) and 10 am. They make the return trip starting at 3:30 pm so they can charge a full day of day care. If you stay home your either waiting for home services to possibly show up or supplies (which I received about half of) showing up out of the blue, they give about a half hour notice on that. FEEL THE CONFINEMENT? Oh, there's much more. The bus at first used to show everyday whether I asked them to or not, I truly believe they charge the taxpayer either way. It doesn't do any good to find your own transportation there because they don't make appointments, you still have to wait for your turn, again charging more day care. Be prepared to play phone tag (taking up more time) because you usually have to leave a message because they rarely pick up their phones, they are usually just wondering around the building trying to look busy. More wasted taxpayer money! I suffered through 3 UTI's in the 2 months I was there because the doctor (who thinks she's the greatest ever and obviously doesn't believe in preventive care) wouldn't approve the pre-lubed sterile catheters I've been using for years or any sterile catheters at all. Instead, I was caught reusing catheters with KY. It hurt so bad to use them and high risk for a false entry, I had one back in the early days reusing catheters with KY that required a 125-mile ambulance trip to take me to a urologist surgeon. Almost bled to death, but she (doctor) didn't care about the risk. I'll stop there but the whole experience created more stress and depression again causing low self-esteem, loss of dignity and more confinement (dependency) than I've ever experienced. It was such a relief to disenroll with them. I can't prove possible fraud, but the rest are facts so please be aware if you're thinking about enrolling in InnovAge PACE. Thank you for reading.

Home Care Assistance is wonderful! * Interviewed us in our…read morehome to asses the situation & meet everyone * Gave us helpful suggestions & a notebook that we're still using. * They have a LARGE group of caregivers * No worries about subs or emergencies. * Filled every need we had very quickly. * The caregiver we had was wonderful -- she really bonded with Mom. * They have a GREAT memory program that I wish we could use! The only con is the cost. To have everything they offer, I get why they have to be expensive. We're mostly going with private care because of cost, but if I ever get rich, I'll be using Home Care Assistance of ABQ all the way!!!

In just 2 weeks, terrible experience of overnight care for my terminally ill father who is a high…read morerisk fall. 1. Two Caregivers falling asleep during multiple shifts. With a falling incident due to no assistance due to caregiver was sleeping. 2. Another caregiver yelled at my father, refusing to help resulting in him urinating all over the carpet. 3. Another caregiver appeared to not be able to read English. Concern if assisting with medication or reading instructions for care. Advised agency of these issues and attempted to email the owner, no follow up. The care manager seemed inexperienced and not interested in trying to improve our experience or keep our business. Very unfortunate that my terminally ill father had to have this experience during the hardest time in his life.

I've been waiting for 2 1/2 weeks for them to pick up the hospital bed. It's in my small living…read moreroom and is a constant reminder of the bad experience I had with my my husband's passing. They say they have been to my house a couple of times, but I get lots migraines and I'm usually in my bedroom trying to get rid of my migraines which is on the other side of the house. All they had to do is call me and I could've opened the door and let them in. I'm home all day. They said they would come on Friday February 14th and I waited all day for them, they didn't come and I had things to do!!! Pamela Green. 505.218.2970

I went in for open heart surgery on Monday. The 17th of August, I was home. The following Friday…read moremorning. I live alone and I was expecting a nurse. Come Monday, or at least a call. Until I called, it was almost 2 weeks post surgery. And we have to call, to get somebody to The house. I got no physical therapist from these people to help show me how to move. And operate after having open heart surgery I would not recommend them at all. They were not on top of their game and made me feel like I was not a priority. The nurse that came out was wonderful when she was here. Then when the time was extended, nobody called me to let me know that nobody would be here on Tuesday. So nobody came and nobody came on Thursday. I had to call in to find out that I had been moved to Friday, and I didn't know for sure that they'd even show up because nobody had called, we ended up having to fire them. I would not recommend them at all. I would recommend anyone else, but them Very, very disappointed. Sincerely Randall, McGregor.

Visiting Angels has been a wonderful experience. They work well with scheduling the best…read morecaregivers. I would recommend their agency for in home care in Albuquerque NM. Maria and Elizabeth have been great caregivers and my family was most pleased with them. Thank you for the best care!!

A few weeks after a caregiver was assigned to my sister I requested he be removed. They refused…read more Red flags were raised by friends and family. Long story short, he stole a lot of money from my sister, he alienated her from her friends, her neighbors and our family. He convinced her to remove me as POA and he took over her bank accounts by lying to her. When he was finally fired, he moved in with her. This all happened in less than three months. He seemed as though he was a seasoned scam artist. He took off with her when the police arrived to serve the Order of Protection. Multiple welfare checks by police, multiple reports to adult protective services and finally court dates convinced my sister he was not going to marry her and she began to realize the truth. It was an absolute nightmare. I don't know what kind of background check they did on this Lowlife, if any. Not to sound sexist, but perhaps they should revisit their policy of sending male caregivers to wealthy widows.

One of the saddest and worse experiences of my life was trying to work with this organization.read more

As an employee of this company, I can honestly say this is the first medical organization that…read moreactually fully cares about patient care. Whether it is in admin or the clinicians in the field, everyone is focused on making sure patients are #1. I am proud to be employed by this organization.

The absolute best care my grandma ever had, this company is professional and kind -we couldn't have…read morehad the greatest last moments with her without the care this company provides. Thank you very much.

From the owner: Love where you live, We can help you stay in your home! We provide light housekeeping, companion…read morecare, transportation, meal prep, personal care and so much more. Call us today!