I've been going to Nails and Spa since they moved from one location to another in Sandfly, about 2 years now. For a long time their service was great, and the folks that worked in there were all good. I never chose a specific tech to work on my toes or nails EVER because all of the employees were fantastic. Never a bad experience.
However, for the past several months things have gone downhill. It's all new people in the shop and for the last two times specifically I've had the same lady do my toes and yesterday a new woman did my nails. I scheduled a few days prior to come in at 11:30a for a Dream Deluxe Pedicure with Gel (I already had gel on) and a Regular Manicure with Gel (no gel on my nails). They were slow when I first got there but picked up through my session, which was evident because the tech doing my toes, (I believe her name was Kathy but I could be wrong) started to speed up. I specifically scheduled that pedicure because I had been rough on my feet and legs earlier that week and wanted the additional massage and pampering. The time that was spent on my pedicure session (that cost an additional $18 from the Regular) was less than I had ever spent in the chair for any previous session. Apart from putting the salves and lotions on my legs, there was no massage whatsoever. The lotions had been barely rubbed in at all because when I got home I noticed there were streaks of greenish mud mask still on the backs of my legs (after walking through the grocery store for an hour like that). In addition, she insisted on removing my gel (two pedicure sessions in a row) using the drill, which has caused my toe nails to be so thin I was wincing with the heat and pain as she dremeled away the polish and my toe nail simultaneously.
When it came time for my manicure, Gabriel took over and it was an unpleasant experience. Not only did she not use any cuticle cream after soaking my hands so it was painful, but also she managed to cut three of my cuticles to the point of bleeding (bleeding that she tried to stop by using acetone, OUCH). One other one cuticle was cut was so rough that later in the day the skin started to peel back and caused a painful tear up my finger. Gabriel also spent the majority of our session talking on the phone to three different individuals, one of which she even Facetimed with while she was filing my nails. All four of the cuticles she mutilated were during a phone call where she was obviously not concentrating. Although I tried to engage her in conversation when she was actually off the phone it was clear she was interested in moving on to her next client because she started to talk to that person with me still sitting in front of her. My minor gel manicure must not have brought in the cash like her full set acrylic with dip was going to be. She rushed the gel paint job, and it's patchy, bumpy in some places, there are ridges from the brush strokes, bubbles in two nails, and over the cuticle in others.
Overall it was a bad trip, and I will unfortunately be on the look out for a new place to spend $100 every two weeks. read more