All the above!! I love this place. The high end warm and beautiful decor of this office makes…read morethose of us who have abnormal fear of a dentist office, feel welcome and at ease immediately. However, the staff matches the lovely office decor, and are just as welcoming. It feels like a familiar family environment. They are kind, gentle and they listen. Dr. Kristina Wiley is not replaceable. I am so glad I get to be part of this experience. The once fearful patient is no longer filled with fear. Thank you everyone

I am so happy with my experience with Dr.Wiley and her team. Everyone is so caring and friendly…read more The office is warm and welcoming. Dr. Wiley is so kind, compassionate and truly cares for her patients. She is SO gentle and patient with my disabled son. He felt comfortable with her and the team from the minute he stepped in the office. It honestly brought tears to my eyes. She has been able to give him more dental work including cleaning, x-rays and even patience from my son, than anyone else has in his 15 years of trying with other dentists. If you are looking for a dentist or BOTOX give her a call. You will be happy you did!

I have returned for subsequent visits. The dentist as well as the hygienist are both very…read moreknowledgeable, thorough, and professional. The work done seems high quality. Both were very patient and answered any questions/concerns. I appreciate the recognition of the importance and value of time when being seen at prescribed appointments.

I brought my one-year-old in for his first appointment, and unfortunately, our experience was very…read moredisappointing. The way the dentist approached him felt abrupt and insensitive, which caused him to become fearful during what should have been a positive first visit. There was little effort made to help him feel comfortable or safe, and I was not given helpful guidance on how to approach brushing his teeth at this stage. The appointment ended with the dentist walking away in what seemed like frustration, which was concerning. I do want to mention that the hygienist was much kinder and took the time to provide helpful tips after the dentist left, and I appreciated her effort. As a parent, I was hoping for a supportive and reassuring first dental experience for my child, and unfortunately, that was not what we received.

Recently I posted a posted a comment "worst dental experience" in 66 years citing several Issues…read moreand more to come. The first was a charge to me of $734 because the dentist did not send x rays to my provider prior to doing the work and, for that reason they denied the claim. I contacted Dr Craig's office (including two visits) asking to discuss the charge. Instead of a call or visit was sent a threat that the charge Dr Craig should have avoided would be sent to collections. Somehow, it was deleted from the Yelp rating. Hmmm? More to come! Del Strasbourg

I had a simple tooth extraction Anthony Craig butchered my mouth He was not competent enough to…read moresuture correctly and cut my gum that would not heal I would not recommend Him for anything beyond a simple cleaning

Extremely Disappointed - Poor Quality and Disorganized…read more I've lived in Dixon for a couple of years now and have been trying out different dental clinics in search of a reliable, long-term provider. Unfortunately, my experience with Dental Smiles was one of the worst I've had. I came in for a root canal and was immediately met with disorganization. I waited over 40 minutes just to be seated. Once in the chair, I was moved between three different rooms--first, no X-ray machine; second, the speed drill wasn't working; finally, a third chair where the procedure could begin. That should have been my red flag. The assistant taking my X-rays seemed inexperienced, requiring multiple attempts and even forgetting to place the lead vest--something that should be basic protocol. That alone made me question what other important steps they might overlook. The root canal itself, performed by the doctor, was okay, but the problems continued afterward. The assistant was tasked with creating my temporary crown and didn't bother adjusting it for proper bite alignment. Her excuse was "it's only temporary," which left me chewing on one side for a week. I didn't trust her mold work at all. When my permanent crown arrived, things didn't improve. The doctor overused the bonding material, and it overflowed onto my tooth. Again, she passed the cleanup work off to the same assistant, who struggled to do it properly. I ended up having to scrape off the leftover bonding material myself at home. Upon inspection, the crown was smaller than expected and clearly not shaped with precision. Bottom line: this clinic cuts corners and relies too heavily on undertrained assistants for critical parts of treatment. Patients pay good money expecting quality, especially for something as important as a crown, not subpar, rushed work. Luckily, my sister-in-law is a dentist and will be fixing their mistakes. I won't be going back--and I suggest others think twice before putting their trust in this office.

They billed my insurance for services I never received and when I called to inquire about the…read moreinsurance fraud they have committed I was promptly hung up on. Now I have to months while my insurance investigates the fraud to get my teeth fixed correctly and well...dont use this dental practice they steal from your insurance and dont actually fix your teeth...zero stars if that were a choice.

The staff is very pleasant, sweet, helpful and nice. So is Dr. Ramirez--very kind, pleasant, nice…read more They seem to really try to please their customers with kind remarks, quick response to setting up an appointment, and pleasantries during a visit. Dr. Ramirez has some of the latest equipment to do work on your mouth. He ws actually pretty good about giving me injections, and he didn't hurt me much. But my son told me that, when my son said it hurt, that the dentist ignored him, and seemed to become more aggressive commenting about my son being a complainer. My son dislikes what he sees as Dr. Ramirez' distainful attitude toward him and complained every time I set up an appointment for him. But when I returned because my root canal was infected (the first one I've ever had done), they were like deer in the headlights--wide eyed, not responsive. They would not respond at all to my complaint. It almost felt like the Stepford Wives in that they did not even hear me but went about their own plan doing good. It felt like the staff was programmed not to respond to any complaints--almost like the Stepford Wives. The next time, six month later, I complained again. The deer in the headlights came out, and nothing was said. Did you ever see the Stepford Wives? I saw the movie, and these folks were doing the same thing! I kid you not! It seemed almost like any complaints were treated that way on a regular basis. They literally said nothing! They looked at each other with what appeared to be recognition that something was said, but it appeared that nobody really understood me. Suddenly, I was speaking Yiddish or Ainu or Bikya. It was weird, unnerving, and did work to shut me up (for a while). I began wondering if I too was a part of the Stepford system. So for two years, I went on with life with an infected tooth. I tried to comment about my problem to them twice, but they didn't respond, cleaned my teeth, took X-rays, and sent me on my way with a clean dental bill of health. But it hurt, and when I told them, they didn't hear me. Stepford? Nothing at all was said about my infected tooth! Nothing! Stepford seemed to have come to Dixon! I got sicker and sicker in several ways, and I finally went to someone else to redo it. Unfortunately when a person has an infection for more than a year, there are consequences that don't seem to go away quickly. I'm still trying to deal with the health issues that the infected tooth created. I can't see a dentist that is going to ignore my problems. Ignoring an infection and allowing it to become systemic because you don't want to admit there is a problem IS a problem. Back to your regular broadcast. The staff is very pleasant--almost Stepford Wives pleasant.

I've been struggling with my crown ever since I had it done and finally decided to get it checked…read moreout. Dr. Ramirez office was able to schedule me very quickly. I have an enormous fear of the dentist and was terrified what I was going to hear after a two year break in between cleanings but I went. Let me just say from someone who never thought they could make it through a cleaning without being sedated, this was the BEST DENTAL experience I have ever had. Hands down. The staff was also incredible! Now I will be making sure I do my cleanings every couple months! I can't believe I waited this long and this great of a dentist has been close by this whole time.

Terrible. It is now Dixon Dental Hub and they are unprofessional and don't even do basic care. But…read morethey do try to charge you for everything they can get away with.

Awesome dentist! Your dental needs will be met with excellence & professionalism. I found this…read moreoffice after my bridge fell out. I was met with kindness, which goes along way with me.

I've been to a few dentist offices throughout my life and DNTL Hub is by far the best I've been to…read more great Location, staff is awesome, and very knowledgeable and experienced in the dental field. No stress environment. great experience and a strong recommendation to anyone looking for excellent dental work.

Great experience. A quality team of dentist, office staff and hygienists. Way to go…read more Thank you. Michael

Dr Perry and his staff have been great for our whole family. My son used to dread going to the…read moredentist but now willingly goes. I have sensitive teeth, jaw and neck soreness and Vanessa does an amazing job of offering comfort measures like warm water rinse, neck pillows, jaw block and even some ibuprofen. Front desk also very friendly and helpful.

I went to get my crown done today and was immediately greeted by friendly staff. They answered all…read moremy questions about pricing and had me seated right away. While getting the crown, pain was minimal. Dr. Dhillon does his best to ensure his patient is not in pain and listens and stops if pain arises at any point. He works well with the assistants and explains each step of the procedure. I am pleased with the level of care I received here today.

After my phone experience I had with this office last month they reached out to me to apologize for…read morethe customer service I received. The dentist himself also reached out to me separately to apologize on behalf of the office and invited me to give them another chance. I took him up on the offer and decided to schedule again. They were able to squeeze me in for an X-ray and exam. The office was a little hard to find initially. Plenty of parking at the location. Office itself is a bit small. Staff is super friendly from receptionists to dental assistant to dentist they were all very friendly and welcoming. X-rays were fast and painless. X-rays were viewed on a laptop by the dentist in detail. Dentist seemed to be very honest and knowledgeable. Previous dentists have reported I had cavities that needed to be filled but this dentist did not see any cause of concern. I haven't had any work done here yet but I will schedule a cleaning with this office and see how that goes.

This office is easy to get to, ample parking, always clean, and the front staff is kind and…read morewelcoming. They are very organized in setting up appointments and making sure insurance is looked into beforehand. Dr. Jones (dentist) provided a thorough dental exam and was very patient in answering all my questions. He took his time explaining my treatment plan. Leona (hygienist) the hygienist has a friendly and calming personality; she really cares and goes above and beyond in looking out for anxious patients. Im excited to have found a dental office that exceeded my expectations and am actually looking forward to my next appointment! :) Highly recommend this dental office!

I had called to schedule an emergency fix for one of my crowns and was able to get seen about 20…read moreminutes after my call. I had never been to this Dentist before, but the entire signing up process was so easy and quick! I was able to get x-rays done as well as my crown cemented back in. The Doctor who worked with me was very professional and honest about the previous work that had been done on my tooth as well as advice for moving forward. The tech was also very kind and informative as well. I highly recommend this Dentist!!